The Marcel at Gramercy

No free wifi

Hotel was pretty nice, beds were comfortable and view was good.

No free wifi! That's totally unacceptable

Super friendly staff & great location made our sta

Helpful, friendly staff & great East Side location made our stay. Sunny, spacious guest lounge on tenth floor. Decent price; extra for breakfast with limited options, but the Orion Diner around the corner delivers.

Teeny-tiny room and no on-site room service, though you can get local delivery. Pluses outweigh minuses; we would stay here again and hope for a slightly bigger room!

Got a really good deal. Standard hotel with nice amenities.

Water in the room cost $7 plus no vending machines.

Wonderful because of ONE staff member

The entrance is kind of hidden but the lobby was luxurious and sharp. I really loved the semi-circle lounge area and the colors scheme.

I didn't like the original room that was assigned to me. I was extremely excited for this booking as it was a birthday surprise for my partner. However, the original room was so tiny it was difficult to move in. As soon as we entered, there was a unpleasant scent. I wasn't sure if it was coming from the ac vent as it looked pretty dingy or if the room wasn't cleaned properly. I took a chance and went downstairs to request a different room. The first front desk associate I asked quickly prompted me that all rooms were booked. When MILTA who overheard as she was getting off a call, generously helped us out. I am forever grateful to MILTA for accommodating my partner and I and for Marcel for providing a room that felt like our own and not a hotel room. Thank you Marcel!

Good value

I forgot to leave a tip for housekeeping the first day I arrived. When I returned in the evening, I found that although the room was properly cleaned, the bathroom supplies (hand towel, shampoo) were not replenished. Everything was back to normal the following days when I did a tip each day.

The staff is very friendly. Rooms nice and clean.

Decided to go to the 10th floor for the $12.95 breakfast. Very disappointed with the value. No different than what you would have free at Days Inn. Do not recommend it at all. second day ordered a pot of coffee, tasted like colored water.