Britannia The International Hotel London, Canary Wharf

My compliments to the Concierge. He gave the service and arranged like a 4-star hotel Concierge. Good there were small occasions for diner. When you do not need an invoice, express check-out was possible.

As a 4 star Hotel; It is incomprehensible that there was a long line every day for check-in and check-out. And 2 staff members only to process. With my check-out I complained and 1 extra was deployed. All hotel windows were very dirty. The room temperature could not be regulated in my room. Two of 3 elevators were in repair, every day. Guests were stuck every day. Horrible coffee.

Low standar

Old ,poor services and management and concierge. No gym

Everything

I was put in the worst room in the hotel. It was down in the basement . I paid £169 via booking .com . I had a whirring loud sound all night as I was underneath some air conditioning unit . I could see the air conditioning unit from My bed through a grill . I only had about an hours sleep the whole night and had to get up and run a workshop. The furniture was rickety and the bed was half way between a bed and a camp bed., I called the hotel manager at 2am but as there’s no phone in the room I had to walk up at 2am 2 flights of stairs. He said there were no other rooms to switch me too . He wasn’t prepared to give me a discount but would give me s free breakfast . When I went to get breakfast they said they didn’t know anything about me . I am never staying here again . It was like a night captured in a prison cell tortured by the whirring noise all night . I pad £169 for hell