Hotels in Orlando

Voordelen:: Everything, hotel is georgeous. Incredible facilities , great service. Perfect for business, pleasure, adults, children. And this is hard to accomplish in one hotel, but they exceeded in every department. We will return and tell all our friends!

Nadelen:: Nothing else could have been done to make this hotel better. Four Seasons and or developer has thought of everything!

Voordelen:: Just 1 year old hotel, awesome interior, very friendly host. I'd visit again in the future

Nadelen:: None

Voordelen:: The valet people where very nice.

Nadelen:: Receptionist desk was heartless and weren't understanding or accommodating.

Voordelen:: Loved everything. Beautiful hotel and grounds, the best pool area for kids in Orlando.

Voordelen:: Vond de locatie, zwembad en eigen restaurants.

Nadelen:: Gebruik konden maken van een facelift.

Voordelen:: Great bath and beds

Voordelen:: Stayed in newly renovated room. Flooring is a composite made to look like wood. Quiet, soft on feet. Lights and dlectric outlets everywhere. Reading lights built into sides of headboards a nice touch. Pull out couch sleeps one, easy to maneuver.

Voordelen:: Beautiful property with expected Ritz service, amenities, and restaurant options. Conveniently located near everything in Orlando that you could want to do.

Voordelen:: Awesome facilities... worth a day just to hang out on the property for kids club, free driving range, billiards, both the marriott and ritz pools, etc. My wife enjoyed her spa massage and the hotel was really pleasant.

Voordelen:: Unparalleled service. Staff continually impressed. We are forever spoiled by our Ritz Carlton experience! Thank you!

Voordelen:: Fantastic accommodations! Service was impeccable.

Voordelen:: Laid back atmosphere and high level of service were good for us.

Nadelen:: Room service was somewhat disorganized

Voordelen:: The villas were wonderful. There’s a gorgeous bathroom with a multi-head glass shower and a hug bathtub. The mirror even has a TV in it. The bed is super comfy and there’s a sitting area and a back porch. Way more than I was expecting for the price. The staff was wonderful too. When you check in they even offer cocktails and sodas which came in handy after the long drive.

Nadelen:: The only complaints were that the phone next to the bed did not work and the remote control for the TV in the bathroom seemed to need a new battery. Neither one was a problem as I knew if it really bothered me I could call and have them fixed quickly.

Voordelen:: Schoon, mooie kamers en top-notch personeel.

Voordelen:: Facilities, staff, and experience was great

Nadelen:: The pizza you serve out of the 24 hour cafe downstairs is probably one of the worst pizzas I've ever had. Cheap, frozen par-baked crust with flavourless toppings and easily 100% more expensive than you can find elsewhere. Absolutely something your executive chef and director of food and beverage should be ashamed of putting in front of guests.

Voordelen:: Friendly, helpful staff. Comfortable. Delicious food.

Nadelen:: $18/day to self-park and $26 valet

Voordelen:: Nice hotel. Building looks great. Clean. Friendly and helpful staff.

Nadelen:: Internet service was poor.

Voordelen:: the bed was awesome. staff was steller.

Nadelen:: Clean and 4 star

Voordelen:: I like the several food outlets and 24 hour market

Nadelen:: I was attending the SYTA Conference and me and some colleagues would hit Headwaters Bar, I think it would've helped to staff more since this bar was hit hard every night by the conference attendees. I along with several colleagues were woken up by loud hammering Monday morning

Voordelen:: Modern, updated, clean. Stayed in a room with 2 queen beds, room was very spacious. Valet staff was great. Short stay, so didn't get a chance to explore, but would definitely return.

Nadelen:: No complaints.

Voordelen:: Staff was professional and polite

Nadelen:: The restaurants were expensive and the food was not that great

Voordelen:: All the staff at the resort was super helpful, the rooms were clean, I LOVED MOST THE BED though

Voordelen:: Un lugar muy bonito amplio, parqueo gratuito

Voordelen:: We enjoyed several of the amenities. The kids enjoyed the pool, jacuzzi and game room. The rooms were comfortable.

Nadelen:: Would have liked to have a microwave oven or access to a microwave oven.

Voordelen:: Loved that we had the fast pass included. Was so luxurious and the beds so comfy. Boat ride to parks was so convenient.

Voordelen:: Clean, beautifully decorated, boat shuttle from the hotel to the city walk and other places at Universal so there’s no reason or need to have a car

Nadelen:: Bottles of water in the room were $7.50 each if you used them to make the provided tea or coffee. No complimentary shuttle service to/from airport - I paid $30 each way for an Uber.

Voordelen:: PBH was the best choice for our visit to Universal Studios Orlando. The restaurants were great. The one we went to had a musical that was an initiate source of classic italian songs. The room was over the top amazing (we stayed in the presidenta suite). The staff was friendly, accomodating and inviting.

Voordelen:: We enjoyed the Club amenities and FastPass access to Universal Studios theme parks

Voordelen:: The beds were comfortable, the bathrooms were spacious, and you felt safe.

Nadelen:: I made some recommendations when I made my reservation. We had three rooms and were told we were in the West wing close to the transportation, we ended up on the east wing as far away from the transportation as possible. They didn't do anything to rectify the problem, just told me that it was on the reservation but the rooms were full.

Voordelen:: Great stay with nice beach pool and good restaurants. Early access was unbeatable. Too expensive with extra charge for parking and mini fridge.

Voordelen:: Het zwembad en de glijbaan waren leuk-- kamers waren mooi. Universal zeer makkelijk te bereiken met de watertaxi.

Nadelen:: Eten was oke bij het zwembad en café. Duurdere restaurants waren beter

Voordelen:: The boat shuttle to the park was nice The pool and hot tub, arcade, exercise room all nice

Nadelen:: Everything was a long walk. We had a non-working refrigerator which took 3 days to replace. There were bars of soap which had been plugging the toilet No microwave Everything was overpriced Movies in the room were available for$19 plus tax List goes on

Voordelen:: The rooms were beautiful. Everything is brand new, the room decor has a coastal feel. Its very tastefully done. The beds are comfortable, everything is top notch.

Nadelen:: Service in de sushi bar erg traag

Voordelen:: The unlimited express passes, convenience, responsive, water taxi service.

Voordelen:: Great location, with included Express Passes. Hotel overall was excellent.

Nadelen:: The rooms needed some maintenance, and I cannot be the first ones to notice it. There was mildew in the shower on the ceiling that needed to be bleached. The shower leaked into the bathroom, because the original construction did not properly angle the tile to make the water drain back into the shower. The sink stopper did not stay plugged. The phone in the room did not work. Again, I cannot be the first person to notice all these. Why have they not been addressed?

Voordelen:: Proximity to park Friendly and helpful frontline staff

Nadelen:: Found out the pool was closed for planned renovations only upon our check in. No previous notice. Kayak package didn't include park tickets; buying a cheaper package thru Kayak does not include everything that buying through Universal does TV in room didn't work. Had to complain twice and have twonvisit from engineering. After long day at parks (great days) disappointing to not be able to just relax by pool or in room

Voordelen:: Our stay was comfortable and the location was great. We were so happy that express passes for the parks were included with our stay -- they made a huge difference.

Voordelen:: Location is great. Short walk to Universal/City Walk. Staff was helpful. Beautiful hotel lobby and grounds.

Nadelen:: Room was unimpressive for the price, and not very clean. Found hair in the sheets. Service/food in restaurants was subpar.

Voordelen:: This hotel is super convenient for visiting the universal parks. Your room key is your express pass, which is a huge a bonus. Rooms size was decent and has keurig and mini fridge. Beautiful grounds, nice pool, friendly staff.

Nadelen:: The beds/pillows are not very comfortable. While the pool area is nice, I wish there were a second “quiet,” or adult pool with additional hot tub. This hotel certainly caters to families, but not everyone has kids, and something less chaotic for relaxing would have been nice.

Voordelen:: Great location, the staff is fantastic!

Nadelen:: I had a wet spot on my carpet and found a hair on a "clean" towel. I think this was probably because they were so busy due to it being Christmas, because I've stayed here twice before and never experienced issues before. Still disappointing though, for the price you pay to stay here, you don't expect any snags.

Voordelen:: Lobby and Christmas spirit. Orchids and overall ambient . Water taxi not needed to drive and parking. Breakfast service. Exelent dinner at hotel restaurants. Very friendly staff.

Nadelen:: Room gray colors. Like in a funeral home. It may be trendy, but not pleasant at all.Window view from Tower 2 shows a really neclected landscaping, which is incomprehensible in such nice otherwise hotel.

Nadelen:: 1,000 rooms hotel , difficult personal service, long phone waiting time for answering by operators, etc

Voordelen:: Location, public areas (decor and ambience), Express Passes for the parks.

Nadelen:: New bedroom decor is a disaster. Feels like a 70s nightmare and cheapens what used to feel like a luxury hotel. Same goes for the corridors leading to the rooms. The building of the Saphire Falls also ruins the outlook of the hotel. It used to feel like an idyllic South Pacific getaway. Now the view reminds you that you're just in another hotel block, so that special feel has gone. Lastly, charging to park in the hotel car park? Really? That really is fleecing your guests. over the years I've stayed at this hotel probably half a dozen times. I won't be back unless things change.

Voordelen:: Fortunately we were able to get a last minute reservation which turned out fantastic . Convenient, clean, helpful. Staff was very friendly. Included fast pass definitely compensates. Safety measures taken with hotel key iD's gave further comfort.

Nadelen:: We really had no complaints. Our visit could not have gone any smoother.

Voordelen:: Dit is zeker iets waar je kunt komen En een weekendje genieten van ontspannende family fun!

Nadelen:: Getting nickel and dimed for parking & breakfast at $25/ each significantly increased the cost of a daily stay. I make over a million $ a year and have been to the hotel several times, but the silly expensiveness makes me sure to avoid another stay.

Voordelen:: The grounds are spectacular - lush greenery and foliage, variety of flowers, manicured -they must have a team of scientists and gardeners to plan the landscaping year round. All amenities are included -bikes, climbing wall, sailing, kayaking. 24-hour pool and hot tub are a huge bonus, especially after a day and night of disney. The staff is equally incredible throughout the hotel. St. Augustine has been my favorite local weekend get-away, but now the Hyatt Regency Grand Cypress is IT! It may just win the competition between any of the Disney parks or just a relaxing, but activity filled day at the hotel for the best day of your vacation too! Breakfast buffet ($22) is great too - seems pricey, but the options are high end from ham, bacon, prosciutto, salami, variety of cheeses, sausages, yogurts, fruits ( melons and berries), pastries, artisan breads, omelets, oatmeal, boxed cereals, and then the usual scrambled eggs, ham, sausage, breakfast potatoes, pancakes, waffles, etc. Other food and grocery store options are literally within 5 miles. Room has "cool box" (small refrigerator without freezer) that keeps soda cold.

Nadelen:: $17 parking.

Voordelen:: When the front desk found out it was our wedding night, they upgraded us for free to a 2-story suite with a outdoor patio at the very top of the hotel. There was a bottle of champagne and a plate of chocolate covered strawberries waiting for us. They were unbelievably nice. Best hotel experience ever!!!

Voordelen:: Nothing

Nadelen:: Room not ready at check in time Housekeeping not doing their job, need to hire and fire. No water bottles one day, no shower rug, This is the worst Hyatt I have ever stayed at.

Nadelen:: The bar near the lobby was open to the pool guests, so all night families were walking through the dining area, specifically the door closest to the bar, while people were dining and it was distracting, and very loud. Perhaps the door nearest the bar should be locked. There were at least 2 to 3 other entrances to the lobby/ dining area to be utilized. Otherwise, a great experience!

Voordelen:: "On the rocks" was phenomenal.

Nadelen:: Screaming children Game room was lacking the bed was uncomfortable

Voordelen:: Liked the Lakehouse restaurant and the pool area. Shuttle to parks was good also.

Nadelen:: Didn't like moving rooms twice during our two week stay. Once for a strange loud tapping noise that would wake us up and the other was when the room was infested with tiny ants. Yuck! Very little care or compensation for our problems. Also had a horrible experience at the spa, which the spa and hotel did nothing about. Went in for a relaxing pedicure and came out with cut toes and paying for "extras" they didn't mention would be extra...like taking off my old polish. Won't go back to that spa again.

Voordelen:: Lovely rooms, grounds and staff. Great location and well maintained with plenty of options

Nadelen:: Parking fees spoil the overall experience. Always happy to pay for food, facilities and good accommodation but paying for parking at a hotel with so much surrounding space feels like what it is: You're being ripped off! Don't do it. It insults your customers and it's unnecessary

Voordelen:: My family and I had a blast at the Grand Cypress. The grounds are fantastic with plenty to do for all ages.

Nadelen:: There was only one person at the front desk when we arrived at 3pm and it took over 15 minutes to tend to the couple in front of us.

Voordelen:: Perfect resort. Many things to do for all ages

Voordelen:: Room was not ready at 4:00 p.m. check in time. Wasn't ready until about 10:00 p.m.. Housekeeping staff not consistent in cleaning and restocking items in rooms, being I had two rooms. Need to hire better workers One of the worst Hyatt hotel I stayed at. Very disappointing.

Voordelen:: The location is perfect. You take 3 turns and you Are at Universal and 10 minutes and you are at Disney. We were on the 5th floor and there was no traffic noise that we could hear. The complementary free breakfast was very good. We had a vegan friend come meet us before going to the parks we were able to purchase her breakfast for under 7 dollars and she was able to eat many of the food items offered. The pool is very nice, you will have a lot of kids and families on the pool but they were not overwhelming. You do also get 2 passes for the adults in your party for free alcohol. We did not take advantage of that this time. The parking lot was also well lit and safe. You can also bring your dog or cat.

Voordelen:: The food was great. Really liked the waffle station. The eggs were a little runny for my liking but overall it was good. I also enjoyed the snack/dinner kickback they had in the evening. I only wished they served different items instead of the same thing every day for breakfast and at night for the kickback.

Nadelen:: The linens are dirty...EXTREMELY DIRTY!! I asked the housekeeper to change the sheets because we noticed there were yellow stains all over them. When we came back to the room the same sheets were there. All she did was made the bed. The walls had sticky goo all over them as if someone spilled something and they didnt wipe it off. And the towels also had a really weird smell. I had red blotches on my skin after using them... My advice for the hotel... INVEST IN BLEACH. it does wonders and everything will be truly clean

Voordelen:: I liked the cleanliness and the staff responded in a friendly way to multiple requests on a late arrival. Many businesses were within walking distance.

Voordelen:: free buffet dinner , place is beautiful , modern , beds are comfortable, very clean spotless place, kind stuff , quiet , great breakfast ,great location, i loved it ,

Nadelen:: i didnt like that it was only 1 night. and i wanted to stay 10 nights more... :)

Voordelen:: Staff were great. The front desk person even remembered my name days into the stay. The evening receptions were really appreciated. It saved our family of four the cost of a meal! The pool was great with huge hot tub. Only complaint was the suites are showing a bit of age. Could use a furniture refresh.

Voordelen:: Free wifi, free parking, included breakfast, happy hour, free shuttle to theme parks, friendly staff.

Nadelen:: The bedding, comforter, and pillows are ok for the price.

Voordelen:: The hotel was clean and conveniently located near I-4 and back road to Universal Orlando. The breakfast was well stocked (though it always had the same menu, day after day) and the staff was pleasant.

Nadelen:: The only drawback that we experienced was with the housekeeping service. We were in a room that fit 4 individuals and we used 4 towels and washcloths each day--however, housekeeping would only restock 1-2 washcloths. We mentioned to front desk, who quickly gave me more washcloths, but the same thing happened for the rest of our stay.

Voordelen:: Clean and cozy... awesome staff! I only stay at this hotel now when I go to Orlando!

Nadelen:: Nothing

Voordelen:: Nice hotel for business , adult atmosphere yet obligatory resort fee doesn't make sense

Nadelen:: delivery charge for room service and a 20% obligatory tip...isn't the tip for the service, which is the delivery. I was charged $8 for tip and delivery of a burger

Nadelen:: Wish they included wifi. I really dislike when nice hotels charge extra for something that budget hotels give to all guests.

Voordelen:: amazing!!!!

Voordelen:: Hotel and pool with lazy river is amazing.

Nadelen:: $30 resort fee and $21 self parking. No shuttle service to local attractions.

Voordelen:: Pool area was great

Nadelen:: Parking too far from hotel Food choices other than hotel restaurants quite a drive to fibd

Voordelen:: If I have children the pool area is safe, accommodating. The JW is located perfectly from the busyness of the Disney area.

Nadelen:: Adult pool area

Voordelen:: Food Court & zwembad lazy river

Nadelen:: Kleine kamers

Voordelen:: We really enjoyed the pools, lazy river, movie on the lawn, bowling, and the food. We love it!

Nadelen:: It's a bit pricey, but not terrible.

Nadelen:: Overall this was a great place! I was disappointed that our rooms were not cleaned until 5:00 pm. We came back from the park to take a dip in the pool before dinner and housekeeping was still in our room at 5:00. Very late in my opinion.

Voordelen:: We loved the resort and room decor, cleanliness, friendly staff, fun pool with water slide and lazy river, and the suite was set up perfect for getting ready with three kids (separate shower/toilet/sink and mirror). It was in an excellent location with easy access to the Universal parks. Shuttle was quick and easy. Our teens (18, 17 and 13) LOVED Cabana Bay!

Voordelen:: Very convenient location with shuttle e bus to the parks. Clean nice room, has everything you need for the stay, yet sleek and affordable. Love the retro look! Cant be happier!

Voordelen:: We thought beds were very comfortable. Free Upgrade was great! Theme was fun and details were impressive.

Nadelen:: Room furniture needed a little TLC. Nothing that upholstery cleaners couldn’t fix. But all in all very comfortable and spacious! Would definitely recommend and return.

Voordelen:: While not the most elegant place to stay it is a great value if you want to stay on Universal property. Early admission and bus transport to park made All the difference in our Harry Potter experience! And the cafeteria had very well prepared food (and large portions) for breakfast/dinner at a reasonable price. Important for us as my husband has to watch diet due to diabetes.

Voordelen:: It’s was close to universal

Nadelen:: They put us in the wrong room when we asked and paid for a room with a view of Volcano Bay. Then we moved to another room and the TV was broken. We called them several times but the TV remained broken. The place has no proper restaurants. Only a diner/supermarket kids place. We were very dissatisfied

Voordelen:: We will be back! This hotel is really cool and convenient. It was sold out while we were there, but the way it's laid out, it doesn't feel as though there are people everywhere. Lots to do, always clean, shuttle service to the parks was awesome. Truly a great experience!

Voordelen:: Fun theming especially for baby boomers. I would rate the hotel as slightly above a Disney value resort with the theming, facilities and location/ transportation all just a little better.

Nadelen:: The location is not very convient to the parks and transportation was good but like any bus system there was a wait. With such high traffic roads I can see why walking is not a good option. All in all if staying in site again I would make a different choice.

Voordelen:: Love the fact they have life guards at the lazy river and pools!!!

Nadelen:: We went to breakfast and talked with friends until 12:30 or 1:00 and were charged a second day for parking!!!!!!!!!

Voordelen:: Prachtig hotel binnen en buiten met prachtig uitzicht

Voordelen:: De verschillende voorzieningen die het biedt

Voordelen:: I believe her name was angelica at the front desk she was so knowledgable and extremely kind! Made checking in easy and painless.

Nadelen:: The resort few that was not mentioned in the third party booking. Which the staff advised to book through the hotel next time.

Voordelen:: LOVE the location! Can't beat the ease of going to the OCCC from the hotel. It's the main reason I choose to pay this price. Hyatt Staff are most accommodating! They address any complaint immediately and they put up with so much nonsense from crazy tenants from one convention to the next. My kids LOVE the pool! They went every day until it would rain.

Nadelen:: Our bathroom need more TLC. The shower curtain was musty (need to be changed our), but we were too busy to stop and complain about it. I'm sure they would have taken care of it right away. Our tub needed to be drained. Every time we showered, water came up to our ankles and took forever to go down. Again, we were in and out so much, no time to stop and whine about it. Overnight parking fee was outrageous, but whatever. I think it's ridiculous to charge hote guests to park.

Voordelen:: Location, Bars, Food, Style

Nadelen:: 20 resort fee a day a bit pricey

Voordelen:: Music at bar was great!

Nadelen:: Attitude of staff could have been better. Too big to feel individual welcome. The way the lady at the valet service treated us was unacceptable!

Nadelen:: That my cc was charged three times for a one. Over aau

Voordelen:: When you pull up and you are met by friendly , smiling valet and that IS the tone for your whole stay. So it's an ease at checking in, perfect room , and no hearing your neighbors. Plus close to everything on international drive.

Nadelen:: A very minor issue with the television but we weren't there to watch TV.

Nadelen:: Nothing.....this place was amazing in every way. We cannot wait to stay there again!!!!

Nadelen:: I didn't like the resort fee as we weren't informed about it when we booked.

Voordelen:: The staff was very nice and attentive. The hotel and room were very clean. The property was very nice.

Nadelen:: $20 per night self parking is a bit much if you ask me. self parking should be included already considering the already somewhat generous price range and if not included well at least a bit cheaper

Voordelen:: Clean, comfortable and fantastic diner open at 1:45 am

Nadelen:: Cosr

Nadelen:: Kamer niet erop voorbereid

Voordelen:: Staff are wonderful, specifically at the Mist, and values, very respectful and kind. Also, I thought I had misplaced some cash, and my room attendanant must have found it and he/she folded everything in my room nicely, and there was the bundle of money I thought I had lost! I loved the gym, the pool, the lobby bars and restaurants. Steve, Jimmy and Jamie, at the Mist, specifically, were kind and so nice and accommodating. Good service equals happy customers,they deserve a bonus for working hard and remaining not only calm, but kind, even at peak times with a variety of guests to deal with, including some that were less than kind.

Nadelen:: My room had ants upon arrival, however I was quickly moved to a new room, although I had to ask for the move, it turned out on.

Voordelen:: Very nice

Nadelen:: i had a beautiful stay in a wonderful hotel, I was unhappy I paid $100 for parking for two days.

Voordelen:: Friendly staff, very nice hotel, great food, nice pool, 20.00 resort fee per day very worth it. Walking distance to Seaworld and Aquatica.

Nadelen:: Nothing....liked everything

Voordelen:: Beautiful property, great staff, and I did enjoy getting to take a dip in the pool at the end of a long day, since it's open until midight!

Nadelen:: $15 per day for spotty WiFi is terrible for a business traveler. I'm a Marriott Rewards member and so told WiFi was only free if I booked directly through Marriott - but you don't always have control over these things when you're booking business travel. Very little in the area - Sea World across the street, but just a 711 and Bonefish grill in the area and VERY DARK sidewalk and parking lot make it clear this is not an area for pedestrians. Seemed a great fit for families, with the water park, but as someone in town for a conference, it didn't offer anything to make me a repeat customer.

Voordelen:: The atmosphere was beautiful. All staff and services were amazing. Dominic at the front desk was very friendly and helpful. The hotel was very clean and well designed.

Nadelen:: Parking is $20 but it's not too bad considering how affordable the hotel is.

Voordelen:: Everything. Staff, cleanliness, spectacular room accommodation, food, pool. 5 stars from us. Will be back next month.

Nadelen:: Nothing

Voordelen:: Updated the very large open atrium to current standards.

Nadelen:: Only one restaurant...food only marginal.

Voordelen:: One of my favorite hotels

Voordelen:: The staff was great - from the valet, to front desk, to concierge and housekeeping. Lounge and restaurant (buffet breakfast was GREAT) drinks, food and service were top notch. We found everything clean, well-stocked, and in good condition. Very comfortable beds, linens, and nice towels. Room was very quiet, even though it was close to the elevators. Free valet parking for our Hybrid car, too!

Nadelen:: The A/C didn't quite do the job - it never did get down to the thermostat temp of 72 - although it indicated it was. We then set it to 65, but it never got any cooler. Had we stayed another night, we would have asked that it be addressed. In room coffemakers - inconveniently placed on a bottom shelf of the TV cabinet. On/off switch was broken. Two creamers that barely turned the coffee a different color - surely could be better on that front.

Voordelen:: Very clean !!! Very good customer service Lily Parrish

Voordelen:: I like everything the dcoration the atmosphere the personal was very profesional

Nadelen:: The parking access to the building

Voordelen:: The size of the bedroom, the living areas were excellent.

Nadelen:: The bathrooms were a bit cramped, but at least there were two of them and I would rather sacrifice bathroom space for bedroom space

Voordelen:: The price is excellent for what you get. 2 bedroom was very spacious and comfortable. They have everything in the kitchen you would need if you decide to make food there.

Nadelen:: No elevators which isn't a deal breaker for us. But after so many trips up and down 3 flights of stairs it got a little tiring. Breakfast was about a 2 out of 5 for us.

Voordelen:: Nice room, very friendly and helpful staff!

Nadelen:: The shower leaked and it's not a cheap hotel

Voordelen:: The hotel was clean, beautiful, perfectly located and top notch in every possible way. The only thing that out shined the hotel amenities was the staff. The staff went above and beyond to make our vacation special. The staff always greeted me by name from the first day I arrived. I also want to thank Steve (bell hop) for providing exceptional service and making me and my daughter feel like we were the only guests staying at the hotel. I can't say thank you enough. Rachel (server) was another wonderful staff person who went out of her way to make us feel like special guests. Thank you for helping create a lasting memory of a wonderful vacation!

Voordelen:: Leaving!

Nadelen:: Don't Stay! Not much class just a dirty standard room you can get just about anywhere for much less and still be around Disney property. Oh and the beds are a joke... Worst Mattress Award. Over priced parking and was told that is a major hike to self parking (which is $10 less) but it is in fact about 5 minutes to the front doors. If you are hoping to stay in class you might want to consider the Hilton that is attached for a better stay (I was they last year). I would rate Waldorf Astoria a standard 3 Star Hotel.

Voordelen:: Would stay there again if Not staying at a Disney resort hotel

Voordelen:: Great rooms, fantastic bathrooms, quiet. This hotel really makes it obvious that the Grand Floridian is overdue for a tear down and rebuild. However, we will continue to stay at the Grand Floridian over this superior in many ways Hotel simply because the former is on Disney Property and while this hotel is nearby with shuttle service provided, it does take some time to get to the parks.

Nadelen:: Valet service was very slow. We called down 25 minutes prior to our first departure (15 minutes was suggested) and ended up waiting another 15 minutes for them to find our vehicle. The head valet was apologetic, but the next morning it took another ten minutes to obtain our car.

Voordelen:: The hotel was beautiful, inside and out. The staff were nice. Our room was very neat when we arrived.

Nadelen:: The A/C in our room was set to 65 the entire stay and the coldest it got down to was 74. Something is obviously wrong with the A/C. Not all the channels on the TV were watchable. The HBO channels said "no signal". The parking situation is a joke. You have two choices: pay $30 for valet parking or self park for $20. Those are your only two choices. They then add on a $30 resort fee. Also plan on paying for EVERYTHING!!!!! I went down to the lobby to get a cup of coffee and was told a CUP of coffee was $6!!!!!!! I'm sure there are other extra charges that I just didn't see but either way, the ones I listed were enough to annoy me.

Voordelen:: stay. Outstanding service; great facility; perfect location! No issues whatsoever.

Voordelen:: I fell in love of the landscape., so lovely..

Nadelen:: Maybe a twist in the interior design. A little bit more contemporary.

Voordelen:: Very clean hotel, excellent and friendly staff. Overall great experience. Close to Disney.

Nadelen:: Price

Voordelen:: Very friendly staff, enjoyed restaurant options both at Waldorf and Hilton next door (also liked the golf cart to taxi us back and forth). The pool was amazing- attentive staff, family friendly, very relaxing/luxurious.