Hotels in Kaapstad

Voordelen:: All hotel staff were extremely friendly and helpful. The rooms were large, clean and very comfortable. The mountain view was spectacular!! Overall excellent hotel and would stay again when back in Cape Town. Very good value for money.

Nadelen:: Unfortunately we were staying here during the covid-19 pandemic meaning all restaurants, spa and gym facilities were closed and walking tours + wine tasting cancelled. The hotel provided 24/7 room service to still eat on site. We were not offered hot breakfast on the first morning and didn't realise this was included. Much better service on second morning.

Voordelen:: Vriendelijk personeel, goede service, waanzinnig uitzicht vanuit de kamer op Tafelberg, eten zeer goed

Nadelen:: Niets, was top

Voordelen:: Zeer attente medewerkers, goede service, ophaal en breng service erg fijn, uitstekende restaurant, mooie kamers met mooie uitzicht op het Tafelberg, uitgebreide ontbijt!

Nadelen:: Niets

Voordelen:: fantastische lokatie en vriendelijk personeel. De Spa is geweldig

Nadelen:: niets

Voordelen:: Initial impressions was one of apprehension as I had to ask to be helped. Otherwise the staff was very helpful and displayed a level of professionalism

Nadelen:: Nothing

Voordelen:: Location, reception staff

Nadelen:: Breakfast takes long, Indian tea which should be available take longer than everything same for Indian menu not available immediately

Voordelen:: Prachtig hotel en een geweldige service en vriendelijkheid

Voordelen:: Wonderful, friendly, helpful staff

Nadelen:: Dinner at the Mint restaurant was only ok

Voordelen:: I liked the attention to detail for making out special moments memorable although we could not have got the same experience for the 2nd special event we came out to celebrate due to Covid 19. The room still had a romantic atmosphere and we were not short of comfort

Nadelen:: Actually there was nothing that we didn't like except for the fact that we wished we had more time to spend in Cape Town

Voordelen:: Breakfast was excellent, and the staff is amazing, particularly the concierge.

Nadelen:: Bathrooms have windows to the bedrooms above the tub... why?

Voordelen:: Staff, location

Voordelen:: Het prachtige uitzicht op de Tafelberg

Nadelen:: Het balkon

Voordelen:: Everything good, but swimming pool was cold.

Voordelen:: in the centre

Nadelen:: not heated pool

Voordelen:: Prachtige kamer, aangename lounge, vriendelijk en bekwaam personeel.

Nadelen:: Niets

Voordelen:: Happy hour foods and drinks are abundant and complementary

Voordelen:: Het is een prachtig hotel dat van alle gemakken voorzien is. Medewerkers waren heel aardig en dienstverlenend. Bij de suite hoorde toegang tot de executie lounge waar elke dag heerlijke hapjes en drankjes stonden. Lopend kan Kaapstad prima verkend worden. Voor waterfront en vliegveld namen we de taxi.

Nadelen:: Niets

Voordelen:: We sliepen in de suite met 2 slaapkamers en loungetoegang. Een heerlijk ruime kamer. De loungetoegang was prettig, omdat je er bijna de hele dag terecht kunt voor een hapje en (alcoholvrij) drankje. Alcohol wordt enkel op gezette tijden geschonken. Als je toegang tot de lounge hebt, heb je hier ook het ontbijt. En dat is prettig, omdat het in de lounge een stuk rustiger is dan in de normale ontbijtzaal.

Nadelen:: De kamer had wat achterstallig onderhoud. We hadden verwacht dat de lounge indirect verbonden zou zijn met het terras. Dat is dus niet zo, waardoor je drankjes (betaald) moet bestellen aan de bar, of terug moet via de begane grond naar de lounge. Het hotel heeft niet geluisterd naar onze notities bij check in (40 jarige huwelijk van mijn ouders) en het regelen van een extra nacht verliep moeizaam (tot 4 keer toe moeten bevestigen). We hadden meer persoonlijke service verwacht van een 5 sterren Hilton hotel. Als je aan “city centre” denkt en de landkaart bekijkt, verwacht je dat je ook veilig midden in het centrum zit. Het hotel bevindt zich zeker niet in een mooie buurt. Maar als het donker is, voelden we ons ook niet veilig op straat. Pak een Uber en ga naar V&A Waterfront of Camps Bay. Hier is het wel veilig en kun je heerlijk eten en drinken.

Voordelen:: Confortable

Voordelen:: Breakfast was good. Hotel catered for the cyclists by providing an early breakfast. Rooms were comfortable. Service was great.

Nadelen:: Nothing that I can think of.

Voordelen:: Concerege staff very helpful

Nadelen:: The caffe staff serve you with bad mood

Voordelen:: Goede vraag, zou het niet weten

Nadelen:: Kamer was niet klaar, en we waren ruim 1 uur na officiële incheck tijd. Er kwam ook geen andere optie alleen maar sorry en wachten. Ook kamer type klopte niet zo als geboekt Kamer zijn oud, en voldoen niet aan prijs kwaliteit. Douche ruimte niet goed schoon/oud verwacht je niet van een Hilton

Voordelen:: Upgrade naar een suite.

Nadelen:: Dat Halal werd gehanteerd, dus geen alcohol in het restaurant, geen bacon bij het ontbijt.

Voordelen:: The breakfast selection was excelkent

Nadelen:: Cleaning of the room an service at the pool

Voordelen:: The view is the best. Room is clean and bed very comfortable. Great breakfast.

Voordelen:: breakfast, variety, healthy, friendly staff, location.

Nadelen:: Fragrance in the room, bed a bit hollow in middle.

Voordelen:: Location of this hotel is good and the breakfast very tasty as well. It is noticeable that this hotel is quite old, but it is renovated quite ok.

Nadelen:: First of all, we had to wait for 45 minutes to get into our room. After we finally got into our room, the room smelled terribly and this did not change during our stay. Smelled like the cleaning lady was using 1 floor-cloth for all 300-something rooms. Next to this, it turned out that the sink in the bathroom was not flowing. In summary; I had to ask for three times before the plumber finally came to check our room. Furthermore, I was suffering from food poisoning and the receptionist told us to send some water to the room, but no water came. I think the reception staff is one of the worst I have ever experienced so far. Definitely won't ever visit this hotel again.

Voordelen:: Great stay with extremely helpful and friendly staff!

Voordelen:: Locatie is top.

Nadelen:: Handdoeken op kamer veel te klein. Stopcontacten niet bij bed, erg onhandig en onprettig.

Voordelen:: Prettig verblijf in Kaapstad

Voordelen:: Prima

Nadelen:: Het schoon maken van de kamer was slecht. Handdoeken soms niet dus moest je gaan vragen. Ze kwamen ze dan we brengen hoor. Water werd ook slecht aangevuld. Ondanks dit toch een prima hotel.

Voordelen:: This hotel has the perfect location, it is classy and modern, the rooms are beautifully decorated and the facilities are amazing. I will definitely recommend and stay here again for sure. it was busy with a mix of nationalities and the sundowners bar is really popular and gorgeous all day !

Voordelen:: Location of the hotel is great: walking distance to everything you might need. Hotel facilities are nice, and breakfast is exceptional.

Nadelen:: The beautiful swimming pool only has cold water, and we could not use it. The rooms are not insulated for sound, so you can hear anyone walking past your door.

Voordelen:: Great breakfast and excellent service by attentive, friendly staff.

Nadelen:: When we arrived late on the 1st night after 10pm exhausted from a very long international flight, we found ourselves in a one bedroom unit which was not what was booked.I requested a sleeper bed for my son. Next morning we were transferred to another room type with ocean and pool views-awesome!! Small problem though, could only accommodate us in this unit type for 2 days, then moved twice subsequently over our 10 day stay. Staff were amazing though, throughout our ordeals including no power (daily load shedding in Cape Town for 2 hours at a time) which was totally frustrating when you are on vacation. Attention to detail is lacking though at this fine establishment!

Voordelen:: Erg fijn hotel. Vriendelijke medewerkers en fantastische ligging. Daarnaast werd ons de gratis shuttleservice naar Waterfront geboden.

Voordelen:: zeer mooi net appartement, super vriendelijk personeel. Rustige ligging, gratis shuttledienst naar Waterfront.

Nadelen:: We hadden 2 badkamers, maar de badkamer met bad had wel geen sproeier... Shuttle naar waterfront was regelmatig volboekt... misschien meerdere shuttelebusjes inleggen en op meerdere uren er dag.

Voordelen:: Twee zwembaden en vlotte incheck

Nadelen:: Als je pech hebt zit je aan de verkeerde kant en mis je het mooie uitzicht

Voordelen:: the apartment didn't have Supersport 4, I went to the reception requesting it, they said someone will come and assist but never came

Nadelen:: Prima eten bovendien in de diverse restaurants

Voordelen:: Perfect location near the city tight on the beach

Nadelen:: Great location! Amazing Table Mountain views with the beach and swimming pool in front of the bar and restaurants. Wonderful staff also. We will be back

Voordelen:: The view

Nadelen:: The wifi problem on room a234

Voordelen:: Goede Wi-Fi en smakelijke maaltijden.

Nadelen:: Hotelgedeelte was waarschijnlijk beter dan het appartementgedeelte waar ik een kamer had. Deze was nl. wat gedateerd en aan een opknapt toe. Ligging van het veel te grote complex was op het industrieterrein wat het wat minder aantrekkelijk maakte

Voordelen:: Beds were very comfortable, I loved the see view, pool area and fact that you just walk to the beach

Voordelen:: The apartment was comfortable, the view that we got was amazing and the reception staff was super friendly when we checked in, I really enjoyed my stay and my friends had a great stay.

Nadelen:: We had to wait a while to get a porter at check out but as they did explain that they only had 1 porter working that shift which i feel was unacceptable especially if the hotel is fully occupied

Voordelen:: Location excellent. Views from hotel beautiful & a lovely beach for walking.

Nadelen:: Nothing really. WiFi a bit slow sometimes

Voordelen:: My room was spacious and had a home away from home feeling. We were celebrating our 12 year anniversary with my wife, and she loved the hotel so much she wanted to stay for longer. Would definitely be coming back for a longer stay. And I would definitely recommend Pepperclub hotel to all my friend, family and colleagues. The welcoming was so warm at the front desk, received a welcome drink and the staff was so warm and kind. Thank you Pepperclub team.

Voordelen:: The room was clean and comfortable.

Nadelen:: The service is no longer what it used to be.

Voordelen:: Warm welcome and very thoughtful staff. The shuttle to the waterfront and Camps Bay beach is an wonderful service. The breakfast is a great way to start the day.

Nadelen:: I can't think of anything I would change here!

Voordelen:: Rooms are a great size, hotel is located near to lots of great amenities - walkable to many of the best central spots (including V&A). They also offer a shuttle service to V&A waterfront and Camps Bay. Breakfast is complimentary and great.

Nadelen:: The restaurant wasn't great beyond breakfast - when in the hotel we opted for uber eats instead. Located near to Long Street it can be noisy at night (not an issue for us, but worth knowing)

Voordelen:: Very good location, walkable area with many restaurants / bars Safe area for Cape Town

Nadelen:: The room was not really clean: dirty carpet, dirty toilet seat, dirty sheets The staff was very helpful and cleaned right away however dirt is not acceptable in a 5* hotel The room was at the 11th floor and still is very noisy during the night due to the bars close by

Voordelen:: Heerlijk ontbijt

Nadelen:: Het zwembad is niet groot

Voordelen:: De ontvangst was zeer hartelijk, de gratis shuttle service naar de Waterfront vaak gebruikt, geweldig! De kamer was ruim en mooi ingericht, met een uitgebreid keuze-ontbijt!

Nadelen:: De nachten waren wat onrustig door veel lawaai in de binnenstad: nachtclubs, glasbakken verkeersgeluiden de hele nacht door. De ontbijtservice in het weekend was erg rommelig, ongeorganiseerd en onattent en traag. Op dood-de-weekse dagen was de ervaring van de ontbijtservice compleet anders: uitstekend en servicegerichter. Schoonmaakbeurt in het weekend was onder de maat: verschillende vreemde haren gevonden in bad en bed.

Voordelen:: Super locatie! Top personeel! Alles perfect in orde.

Nadelen:: Zwembad was niet verwarmd dus eigenlijk niet mogelijk om in te zwemmen.

Voordelen:: The receptionist Phillip was a consummate gentleman and really passionate about exceptional service. Ensured that the Manager heard my challenges. He is the reason I would return. He cares. Was also impressed with the restaurant tables and chairs being sanitized after guests left each seating. The Covid 19 had just arrived in South Africa during my stay. So it meant a lot how quickly our health and safety were looked after.

Nadelen:: Was on the 9th floor Executive Suite. Could hear music beyond midnight, wearing earplugs. T'was terrible. Eventually fell asleep. Booked Reflexology treatment which ended being a foot massage to my shock. The therapist could not diagnose anything though I was in pain when certain Reflexology points were hit upon during the foot massage. That was a huge disappointment.

Voordelen:: Het hotel biedt gratis shuttle-diensten aan naar het strand en naar het Waterfront. Het personeel is uiterst professioneel. De ligging is zeer centraal. Mooie bar en dito restaurant.

Nadelen:: Het zwembad was niet onderhouden. De airco in de bar stond veel te hard.

Voordelen:: The location of hotel is excellent, if you wish to explore the city center by foot. The staff was very helpful and the breakfast was good and healthy. Also the downstairs bar and cafeteria is great hang out place :)

Nadelen:: The bathroom sinks were very slow. Also some of the rooms have very thin walls.

Voordelen:: We enjoyed our stay in pepper club hotel and the breakfast was good, we have nothing to complain about, see you on a next visit soon.

Nadelen:: The rooms should be provided with automatic air fresheners, that what’s would it more welcoming.

Voordelen:: - fijne bedden - rustige ligging - ruime kamer

Nadelen:: - lag wat ver van het centrum, maar de gratis shuttle maakte dat helemaal goed. Zou nog wel om wat meer tijden mogen gaan. Tussen 9.00-12.00 vind ik een te groot tijdsbestek

Voordelen:: Family loft has a lot of space especially if traveling as a family. The food from the restaurant was amazing.

Nadelen:: Gym is very small

Voordelen:: Fijne bedden Schone kamer Goed restaurant

Nadelen:: De gratis shuttle zou van mij wel iets vaker / om andere tijden mogen rijden.

Voordelen:: Love the spacious rooms, wifi good, tv good

Nadelen:: That I had to pay for parking! Can be included in the hotel fee.

Voordelen:: Clean place and efficient staff. Great location too; close to the airport and the shopping hub

Nadelen:: My bill was fully paid before I go to the establishment. However on the first day there I got a letter to urgently settle a room service bill for less than R200 that I’d billed to the room and assumed I’d need only need to settle on my checkout. If there is a minimum authorization amount guest should preset for room service or if billing a room is not allowed, guests should be told this on checkin.

Voordelen:: Location was excellent and shuttle service was great.

Nadelen:: Hard to top this place. Best value for money in Cape Town.

Voordelen:: Superb location and easy access.

Nadelen:: Location of room view

Voordelen:: Bed soft shower great.

Nadelen:: I arrived at the hotel before my booking did. Had to wait a while to do a new one.

Voordelen:: Ligging /parkeren

Nadelen:: Kamers mogen beetje geupdated worden

Voordelen:: Yes

Nadelen:: No Bedroom slippers No Bedroom gowns No Complimentary fruits / chocolates No Shower caps

Voordelen:: Ontbijt en diner

Nadelen:: Prijzig

Voordelen:: Personeel erg behulpzaam en service gericht. Extra goed geholpen bij jubileum verrassing echtgenote. Suite is ideaal voor gezinnen met kinderen. Kamers comfortabel, ruim en mooi ingericht.

Nadelen:: Hotel bevindt zich in een onaangename wijk. Geen drinkwater klaar gezet in koelkast. Moesten er specifiek om vragen.

Voordelen:: Room and Facilities. Hotel Staff were all very helpful.

Nadelen:: Pool was quite small. I had had to cancel my first booking due to an illness of my son. 24 hrs later I went back and rebooked the same week same room etc. My cancellation was within the 7 days of arrival so I had to pay full price. I asked the Manager upon checking out if he could meet me half way being as I had paid over £1000 for two stays instead of just over £500 for one stay. He said he didn’t have to because he could fill the hotel every week as they were that popular. So I smiled and paid the full price again. He was within his rights to ask for this but as I explained and he couldn’t meet me half way or even a discount .... I won’t be staying there again!

Voordelen:: Bed was very comfortable and the room was very spacious. The card worked perfectly for the door and the interiors were beautiful.

Nadelen:: Everything was great - wifi not being extra would have been great.

Voordelen:: the room, and location was absolutely beautiful.

Nadelen:: Staff can be a little more informative when answering guests queries

Nadelen:: Maybe an aircon instead of a fan in ur rooms. Also no face cloth was in the bathroom. Was told to buy a face cloth by reception. More little milk sachets.

Voordelen:: the location is very good and central

Nadelen:: the colour of water changed everyday, yellow, blue and white. electronic was turned off on the morning and at the evening.

Nadelen:: Upon arrival I've been asked for a deposit by card of rand 200 to be refund once the bill for extras was going to be settled. Following day I've been charged rand 218 for extra. The deposit was supposed to be refund. Not true. On my bank statement both debit 200 + 218 shows. Not very serious

Voordelen:: Goede prijs voor het aantal vierkante meters en goede locatie.

Nadelen:: Het zwembad is niet echt een bezoekje waard. Gelukkig is het strand niet ver.

Voordelen:: Atmosphere, rooms, facilities etc

Nadelen:: Staff members must please check information properly. The check in and check out dates in order no to disturb people inside the rooms before check out dates

Voordelen:: Centrale Locatie van het hotel, waterfornt en longstreet zijn op loopafstand. De kamers waren verder prima schoon.

Nadelen:: Kamer was prima, maar viel tegen voor de prijs. (weinig sfeer) Zwembad was eigenlijk meer een rokershok.

Voordelen:: Locatie centraal, parkeergelegenheid. Ruime kamer.

Nadelen:: Groot ongezellig (congres)hotel

Voordelen:: De locatie is top! De deur uit links en twee keer links heb je heerlijk ontbijt bij een Scandinavisch tentje (met goede Wi-Fi)

Nadelen:: Voor het zwembadje hoef je er niet te boeken; echt mini en troebel water

Nadelen:: Had to pay r100 per day for parking on the last night we had to bring in two cars and ask if they could make an exception and they said no. We ended up paying r300 for parking alone. WiFi very expensive, toilet seat loose, housekeeping knocked and just walked in

Nadelen:: N/A

Nadelen:: I didn’t like the way stay explained me that my membership can’t be credited with the points since I have booked with booking.com n not with their site Really not happy with that It’s really unfair So they saying we Should not use booking.com too book again next time Hmmmm

Voordelen:: Prachtige locatie met super vriendelijk personeel. Iets om gauw opnieuw te bezoeken

Nadelen:: Dat het zover weg is van nederland

Voordelen:: Great location friendly and helpful staff

Nadelen:: Nothing

Voordelen:: Great location, very friendly staff, very relaxing atmosphere. Provided extra touches for cyclists taking part in the CT Cycle tour: bike storage, welcome pack, early morning breakfast and race supplies on race day

Nadelen:: Restaurant was too expensive

Voordelen:: Locatie, kamers, personeel

Nadelen:: Breakfast and lunch fantastic! But dinner was not much of an experience- Poor enviable . The restaurant looks very much as the Staff canteen at a hospital Apart from this we were more than pleased.

Voordelen:: Good location

Nadelen:: Not clean. Way overpriced

Voordelen:: I could walk to the V&A waterfront or take the shuttle. As always the staff was wonderful. Safe location. Used Jarat for tours and pick-up which was a great choice. You can do cheaper but you get what you pay for.

Nadelen:: Would have liked it if you could have ordered food at the bar past 10:30pm.

Voordelen:: all was perfect, family happy

Nadelen:: nothing,

Voordelen:: De ligging direct aan zee. Restaurant prima, personeel zeer vriendelijk en behulpzaam.

Voordelen:: The staff was very helpful in arranging outings for us, very accommodating to all our needs. The food in the restaurant was wonderful and the service was top-notch.

Nadelen:: There wasn't anything I didn't like about the hotel. Would definitely book this hotel again.

Voordelen:: Alles want ik heb 4 dagen bijgeboekt

Voordelen:: De fantastische sfeer zowel binnen in het hotel als in de schitterend aangelegde tuin. De ruime kamers (wij kregen een upgrade) en de manier waarop je je tot in de kleinste details gast voelt. Zelfs de weegschaal geeft een kilootje minder aan dan thuis

Nadelen:: De prijs voor het eten viel mee voor zo’n luxe hotel, maar voor de wijnen betaal je wel meer dan bij andere lokaties in de omgeving.

Voordelen:: The pool and afternoon tea

Nadelen:: I found the decor a little shabby in the rooms and some of the staff rude. Breakfast dinning room under staffed. The property not really wheelchair accessible I wouldn’t rate it one of the top ten hotels in South Africa they should go to the Saxon or the Oyster box for some tips.

Voordelen:: We had an exceptional meal in the main restaurant.

Nadelen:: Yes, we all know this is not the first world and the electricity in South Africa is regularly cut off for long periods but at these first world prices one expects the backup generator to work. The elevators stop and stumbling down the unlit corridors and stairways is lethal. No emergency lighting anywhere. Complaints are met with a shrug.

Voordelen:: The warm reception as you enter the premises is already tangible and an indication of what is to come. We were upgraded to a suit that rivals in size a big apartment. Details was to be seen everywhere from the bedding, choice of pillows and towels. We had two birthdays during our stay and both were noted and celebrated with us by the hotel. The breakfast room was so beautiful and the food was out of this world. Lazy days spent at the pool with cocktails was very enjoyable. The grounds of the Mount Nelson is absolutely exquisite and an early morning walk around it was aroma filled with all the flowers. Highly recommended

Nadelen:: There is nothing that I can say here. Every aspect of the hotel screamed attention to detail. We had no negative experiences of incidents that we frowned upon. The only thing was the wind and Mother Nature decided that she would blow

Voordelen:: It was my daughters birthday and they put us in an exceptional room. They made her a birthday cake and left her a little gift. The manager Joey made sure our stay was extra special.

Voordelen:: Everything.Fabulous staff.A little bit of heaven

Voordelen:: De uitstekende service

Nadelen:: Alles ok !

Voordelen:: Wonderful gardens and pool area.

Voordelen:: The location is perfect with access directly on to Kloof Street. It has an amazing pool and the rooms are super comfortable with massive beds. The food was great and the staff are always on hand to help with anything you need.

Nadelen:: We didn't like getting woken up at 5.45am every morning by the staff who start their day at the pool and on the breakfast terrace. They talk at the top of their voices with no regard for guests who are trying to sleep.

Voordelen:: Service was perfect.

Nadelen:: In eerste instantie werden we in de kamers gezet. Bij verzoek keurig in een betere kamer geplaatst. Late check out was mogelijk zonder bij betaling

Voordelen:: Location and grounds are spectacular, as is the breakfast buffet.

Nadelen:: Late night noise issues from bar and terrace area kept us awake and even awakened us from a sound sleep one evening. Required repeated calls to front desk to resolve. Bathroom lights also miswired and require turning on room lights which is problematic when companion is sleeping. Overall, it's a very nice hotel with very major flaws.

Voordelen:: Lobby entrance and Bar. Gardens are lovely and one can stroll into town by way of the University park right across the hotel entrance.

Voordelen:: The location is a right between downtown and the V&A Waterfront. Everything is walkable plus you have great cab service as well as the hop-on hop-off bus right out in front of the hotel. Since this hotel is adjacent to the convention center, getting to anything you want for business or please is easy to do. The breakfast spread in the mornings was excellent and the rooms were nicely appointed wth hotel being very clean.

Nadelen:: Since the hotel is at the convention center, if there is a large convention in town (that you are not a part of) you may get overwhelmed by conventioneers. There was a large ANC convention in town while we were there. The hotel was able to handle the added quests, so it reallly wasn't a problem but could be an issue for some. Check the Cenvention Center schedule prior to booking. The only other issue I had was the customer service in general. I really thnk this issue is more cultural to South Africa than it is an issue at the Westin. I just didn't feel like the conceirge's were as helpful as they should be getting tickets for me or helping me find a good restaurant. I sat in the bar area of one of the hotels restaurants (1 meter from a restaurant table - didn't realize it) and we asked to order a desert and was told we needed to get up an move 1 meter to the next table. This kind of rigidity does not exist in the USA..,.the customer is always right and we would have been served. That night we decided to get up and move back to our room. At breakfast, there was mixup with the number of people in our room booking (they claimed the reservatin was for one and we had two in the room). Breakfast was supposed to be complimentary but they made us pay for one breakfast each morning (200 Rand)....an inconvenience. I think this would have been handled differently in the US. Overall, I would recommend the hotel for its location and nice amenities, just don't expect 5 star American style service anywhere in South Africa. (Although I will say the overall service level in South Africa is much higher than anywhere I have been in Europe....espeicallly restaurants)

Voordelen:: Comfortable, clean and modern; we stayed in a suite which comes with a great breakfast and cocktail hour

Voordelen:: prachtig hotel met alles erop en eraan

Voordelen:: Was geweldig, goede service, heerlijk ontbijt

Voordelen:: Zeer ruime kamers

Voordelen:: Mooie kamer, goede locatie, fantastisch ontbijt. Vriendelijk personeel.

Nadelen:: Aan de prijzige kant

Voordelen:: Always good, staff always excellent, will stay over and over again

Voordelen:: The hotel is clean and it has business design near the conventional center, the stuff were great, they clean the rooms twice a day, free shuttle to Waterfall mall is a nice idea

Nadelen:: limited breakfast and small swimming pools

Voordelen:: Extremely pleasant, capable, and helpful staff ! Well appointed room with great view ! Exceptionally good black-out shades in room that permitted good sleep while adjusting to new time zone ! Very comfortable, Quiet room! Good spa facilities. Good on-sight restaurants. Good buffet breakfast. Excellent wifi, including in the room !! Beautiful design/architecture. Bright and cheerful. I REALLY LIKED THIS HOTEL !!

Nadelen:: Minor complaint: The "lap pool" usually did not serve for swimming laps as it was the only pool at the hotel, it was only one lap wide, and was used by guests for simply lounging in the water. However, the gym was well equipped, so I was still able to get good exercise.

Voordelen:: high quality facility providing full service. Staff is competent, professional and helpful. Room are comfortable and clean. Food is very good. Internet works well

Nadelen:: Sometimes prices on high side for Cape Town where there are plenty of options

Voordelen:: Kamers, ontbijt en de hospitality Bus naar haven

Nadelen:: Niets

Voordelen:: Heerlijk hotel gelegen tussen centrum en waterfront. Ruime kamer voorzien van alles wat je maar kunt bedenken

Nadelen:: Jammer dat ze geen ontbijt serveren in het hotel, daarvoor moet je naar een tentje naast het hotel. Prima ontbijt daar overigens

Voordelen:: My first place of choice when I travel to CT. Staff are always helpful and Location is great. Was upgraded when I last visited to the Penthouse. Was beautiful. Planning a work trip Mid June, but see you are not open. Pity

Nadelen:: The furniture was very dated and the lounge suite was so low it was not practical.

Voordelen:: Location

Nadelen:: Bad housekeeping unfriendly people , receptionist to housekeepers Will not go back

Voordelen:: Staff was very friendly and the location was convenient for us.

Nadelen:: Phone was not working, the TV and plugs in the main bedroom were not working *these should have been checked before we check in as the hotel was expecting us*. We had to call the reception for sugar, milk and coffee, not issued after they make up the suite. Everyday we Had to call for amenities in the bathrooms as they were also not issued. We were a family of 5 for 4 days but we were issued with 2 shower gel, 2 shampoo, 2 soap and 2 body lotion. Other days we received bottled water on our side tables, other days we did not. Our suite was not cleaned daily, just made up the beds, sweeped, changed the dustbin and washed glasses as we ate out every day. Some dirty glasses that we used the previously night were still on our sides tables the next night. The main bedroom toilet system was also faulty. The bed in the main bedroom has a metal steel directly to our heads were we laid our heads. The mattress is like a big sponge not even a mattress, it was so uncomfortable we felt the 2 single base at the bottom. Not a good experience for us at all for a 5 star

Voordelen:: Location close to Waterfront. Rooms spacious. Good parking garage in the basement.

Nadelen:: Check in was not super friendly. Some things need maintenance.

Voordelen:: No breakfast everything v good and comfortable

Voordelen:: Perfecte ligging en vriendelijk personeel. De portier houdt alles goed in de gaten en ook ‘s avonds wordt er goed gecontroleerd of men ook werkelijk in het hotel verblijft. Kamers zijn groot en praktisch ingericht.

Nadelen:: Soms kleine gebreken en beschadigingen in de kamers die wel eens mogen worden bijgewerkt. Wifi werkte wel eens niet. Enkele malen zelf om handdoeken en shampoo moeten gaan vragen omdat de schoonmaakster dit was vergeten.

Voordelen:: Zeer vriendelijk en behulpzaam personeel. Ruime appartementen die er zeer verzorgd uitzien en voorzien zijn van de nodige luxe.

Voordelen:: Ruime appartementen

Nadelen:: Dit is geen Hotel. Er is geen bar, geen restaurant, geen roomservice. Dit zijn gewoon ruime appartementen. Voor dit geld kun je echter via airbnb veel betere appartementen huren als je op zoek bent naar appartementen. Ik wilde echter een hotel. Dit is echter absoluut geen hotel. En zeker geen vijfsterrenhotel.

Voordelen:: Er was geen ontbijt in dit hotel

Nadelen:: Dat ik veel te veel heb betaald en dat dit helemaal geen 5 sterren hotel is ! Wij hebben letterlijk een hele nacht wakker gelegen en niet in onze kamer kunnen gaan omdat de ramen niet kunnen sluiten en het buiten letterlijk stormde en regende en wij daar in onze kamer zaten de hele nacht met een open raam ! Zelfde scenario in de living van de suite waar de ramen open en dicht vlogen de hele nacht door. Als je daar hulp vraagt aan de receptie duurt het uren voor er een oplossing komt en dan kunnen ze het nog niet herstellen dus blijf je maar wakker en dit aan een tarief van omgerekend van ZAR naar Euro 150 euro per nacht aub gewoon schandalig !! Als er dan 1 receptionist zegt van laat je koffer maar staan tot je vertrekt naar de luchthaven ipv om 11u de kamer te verlaten en bovendien zorgen wij voor een taxi voor jullie als compensatie voor de slapeloze nacht waarbij wij alle 3 op zaten dan houden ze bij t uitchecken weer hun woord niet en weet de persoon aan de receptie weer van niks. Geen compensatie dus gewoon schandalig dat kamer 801 op de achterste verdieping mag verhuurd worden in die staat ! Ik heb t gefilmd en op foto en eis hierbij dat hier iets ter compensatie aan gedaan wordt dringend aub ! Graag bericht terug

Voordelen:: ruime suite

Nadelen:: personeel bij receptie

Voordelen:: Great pool, pool service drinks and menus

Nadelen:: Some basics were missing from room.

Voordelen:: Het uitzicht !!

Nadelen:: Drukte s avonds op straat, niet aangenaam voor 2 vrouwen alleen.h

Voordelen:: Suite met zeezicht

Voordelen:: The location was great

Nadelen:: Car park in front of hotel obscuring sea view. Hotel would benefit from underground car park

Voordelen:: Brilliant setting, nice swimming facilities,clean big rooms

Nadelen:: 1) Upon check-in the reception staff did not inform us of hotel amenities, breakfast times, wifi password etc. 2) Upon check-out I was told I have to pay for parking at the Bay Hotel before I could leave. I do not agree with this as it was not stated upfront when I booked at the Bay Hotel. At a 5 star facility I expect this to be included in the initial price. I graciously paid this ridiculous fee, but I should have refused as it was not part of the agreement I made with the hotel on booking or on arrival. 3) We visited the Bay Hotel for our wedding anniversary. I did inform the hotel before we arrived of this fact. I usually do mention this as based on my experience, 5 star hotels normally make a thing out of it and it makes my wife happy. The Bay Hotel does not seem to take note of such details of their clients, even if told prior to arrival.

Voordelen:: The staff is super friendly. The rooms are quite generous, yet cosy and functional

Nadelen:: Nothing to complain

Voordelen:: Amazing location, you look right out to the beachfront whilst sunbathing by one of the many pools. The pool staff were great, would get you anything you needed (drinks, towels, food) .The hotel was immaculate and beautifully furnished. The staff couldn’t do enough for you and were so friendly and welcoming. We arrived early but they sorted our room out for us quickly and it was beautiful, looking out across the hotel pool area. Fridge was fully stocked, and they would come in clean the room, re-stock anything we needed. They closed the curtains for us when we was out in the evening and left cold water and cups on the bedside tables. Breakfast was delicious, the staff were amazing and were efficient and friendly.

Nadelen:: Although there were options to change the mattress at a cost, the original mattress was very hard and uncomfortable! So not a great nights sleep. The food in the restaurant at dinner time was absolutely delicious and we could have ate there every night, however we were slightly disappointed as all the staff were incredibly lovely, but this one particular staff member when we ate on the first night (female, can’t remember her name) was very unpleasant and rude, which really let us down as like I said the food was 10\10.

Voordelen:: I'm in love with this hotel! The hotel is located in the best area in Capetown - on Camps Bay! Close to the beach with the best view and surrounded the best restaurants! The view from our room was incredible - on Lion's Head!!! I even can't explain how beautiful was there on sunset time! Huge cozy room and with good design, very comfortable beds! Huge bathroom. Also the area near pool are very nice! Perfect breakfast! When i close my eyes the view from balcony come to my mind! I'm really missing that view! Highly reccomeng!

Voordelen:: Close to all the shops and restaurants. Food and wine good standard

Nadelen:: Mattress a bit too firm. Anyone from outside can come in and use the pool for a small fee. Very busy at eeekends

Voordelen:: De ligging is perfect, hiermee scoort dit hotel vooral.

Nadelen:: Het personeel is mateloos chagrijnig en onpersoonlijk. Vooral bij de receptie is letterlijk al het personeel onpersoonlijk, kan geen lach vanaf en zijn niet meedenkend. Het personeel lacht zelfs gasten uit die iets vroegen. Uiteraard naderhand als mensen wegliepen gebeurde dit. Vooraf aan ons bezoek hebben wij geprobeerd per mail dit hotel te contacten, 0,0 reactie. Het is dat dit hotel op een goede locatie ligt. Voor gastvrijheid en een welkom gevoel kun je betere hotels krijgen.

Nadelen:: I hated seeing the rats running through the bar-we almost left the hotel after 10mins of arriving but convinced the girls to stay!

Voordelen:: The location is amazing

Nadelen:: It needs a referb desperately