Boek huurauto's van Hertz in Charlottesville

Nadelen: The pick up representative was terrible and messed up my reservation

Nadelen: Poor customer service

Upset and Dissappointed

Nadelen: I specifically rented a car large enough for 5 people and 3 suitcases. I was given a Yaris, a car that barely seats 4 people and only 2 small bags. When I complained to Herrz they refused to take any responsibility and stated that it was Kayaks fault. I am not happy.

Totally Rude Agent & Unclear Policy on Debit Card Acceptance

Voordelen: Nothing at all. The agent was by far the most unfriendly customer service person I've ever dealt with. In his defense I must say he appeared to be the only employee working that day.

Nadelen: Went to pick up my reserved car ahead of schedule. The agent was on the phone when we arrived and someone was there waiting ahead of me. After he finished working with her, I went to get my car. I attempted to pay with a debit card. I had $200 + the cost of the rental on the card because the Hertz website said I needed it. An hour before I needed to be on the road I was rejected from renting a car. The agent printed out a piece of paper, said "we can't rent to you and I'm supposed to give you this" and sent me on my way to run around town looking for rental cars at 2 more places that were either out of cars or had very expensive options. I almost lost a very important client because of this bs. I will NEVER rent from Hertz or book a car through Kayak again. Very disappointed in the lack of explanation of the policies from both Hertz and Kayak

Nadelen: I could not figure out how to adjust side mirrors