|Hoofdroute||Philadelphia naar Orlando|
|Hoofdluchthaven||Intle luchthaven Denver|
Voordelen: VERY FRIENDLY CREW!!!
Voordelen: Flight was cheaper
Nadelen: Boarding. Over booked.
Voordelen: We missed the flight due to parking difficulty
We came to the airport at 1:10 pm and flight supposed to leave to Ontario at 1:30 pm
I requested a flight change or refund
But neither refused
Please help us to get refund or credit for the next flight
Nadelen: Please provide help to us
Nadelen: Not charging so much for water. I understand the financial impact of COVID on the airlines, but water is essential.
Nadelen: Bag check slow
Nadelen: They purchased us for carrier on ridiculous
Voordelen: Everything went well
Voordelen: Got us to our destination.
Nadelen: The seats are basically a covered board that don't recline. For a short flight it is OK, otherwise if you want comfort beyond that, this is not your airline. Flight was delayed due to an IT issue and we couldn't board. Perhaps a backup plan for the future. Paper and pencil doesn't break down that easily as a backup option.
Nadelen: Seats don’t lean back
Voordelen: Good flight attendants and pilot. Ground crew was not good. Flight took almost as long as driving my car.
Nadelen: Avoiding stupid delays like the wrong plane at the gate.
Voordelen: The crew was great but the seats were not comfortable.
Voordelen: The crew was great, they were very friendly & helpful.
Nadelen: Lines to board are always long
Voordelen: Crew was amazing, arrival time much earlier, easy boarding
Nadelen: Complimentary water on the plane
Voordelen: The price, not the charges for the luggage, carry ons.
Nadelen: Less repeated opportunities to sign up for the additional charges for carry-on, seat selections which was overkill. There are enough solicitous emails to dodge without having to say no to the same question over and over. It seems sneaky, breeding mistrust. We were delayed about 30 min. because of a crew change, had to wait for the crew to arrive. I don't understand this- if I knew the flight was leaving a month earlier, why couldn't the airline have crew there to fly the plane as scheduled?
Voordelen: Yes, the crew was amazing and I enjoyed the leg room.
Voordelen: Crew was great, no time no delays.
Nadelen: Free movies,
Nadelen: Show all the upcharges in checkout, like paying for even a purse
Voordelen: Cheapest flight but your interface does not show all the up charges for basics like seat selection or a CARRY ON. If you book spirit you see these options
Nadelen: Be upfront abput all the upcharges and let people select what they want in the checkout process vs finding out at the airport. no on travels without at least a purse and they charge for that. Spirit does the same but you know that during checkout. Had no idea frontier did this with your interface
Voordelen: Better costumer service !
Voordelen: It was ok, one gets what one pays and I understand that.
Nadelen: Some padding on the chairs would have been welcome.
Voordelen: This was the most uncomfortable plane ride I have ever been on. Will not use this airline again
Nadelen: Social distancing, the seats are absolute garbage. There’s no room, the tray tables are a freaking joke. It was excruciatingly uncomfortable.
Nadelen: Free water
Nadelen: Luggage took over 45min
Nadelen: I recommend for being punctual
Nadelen: Get rid of middle seat seating please. don’t mind paying for the fares slightly more. thank you!
Voordelen: On time departure and arrival
Nadelen: Don’t charge for seat assignments or carry on luggage
Voordelen: They wouldn’t let me board and then rebooked my flight for the wrong city and won’t switch it to Syracuse now..
Nadelen: Everything I will never book with them again I am Outraged
Voordelen: The price was excellent. The crew was fairly friendly. And it was on time
Nadelen: More comfortable seats, reclining seats, visual entertainment no matter how short the flight is a nice addition.
Voordelen: Seat extremely comfortable
Voordelen: Super friendly crew
Nadelen: Seating to close with Covid 19-
Nadelen: Flight was delayed 5 hours with no explanation
Nadelen: And baggage retrieval at Las Vegas was terrible.
Voordelen: Arrived safely.
Voordelen: Not a thing.
Nadelen: Customer service. Organization. Staff being knowledgeable.
Nadelen: Frontier “recommended we cancel” our flights in order to change a date, EVEN though they have a “flexible cancellation” and “no fees to reschedule”. In turn they canceled our flights home, provided us with a credit that wouldn’t even cover our flight, and then provided the WORST customer service I have ever been apart of. The supervisor was incredibly rude. I was provided a $140 ticket credit (less than half of what I paid) and am will probably never use it. Very disappointed
Voordelen: There was no redeeming qualities to flying Frontier
Nadelen: Literally everything. They charged for everything, hidden fees and terrible staff. Will never fly frontier again
Voordelen: Crew was horrible and frontier sucked as always
Voordelen: The crew was amazing
Voordelen: Friendly staff
Nadelen: Better seats, they feel like a combo of metal and plastic
Voordelen: That I paid for an aisle and it was comfortable. The boarding process and that there was room for my handbag
Voordelen: Frontier staff gipped us money in order to check in
Nadelen: Mexican staff are horrible
Nadelen: Sadly, it's just Frontier. You see, they are just the worst airline these days. It's not that the service was bad, but everything about it is uncomfortable and smoothed. Staff are pleasant enough but it's super cheap and you get nickel and dime to death. You have to pay $3 for a water bottle. Airplane engine is always loud the seats are super uncomfortable and you may as well be sitting on a five gallon bucket. I gave them so so rating and I feel like it's the highest rating they could ever get. Definitely not the staff's fault.
Voordelen: Good service and friendly staff
Voordelen: The crew was very friendly AMD nice
Nadelen: It would have been better if my chair reclined and that baby didn't cry my whole flight
Voordelen: It was cheap, and the crew was nice.
Nadelen: Those seats really suck, even for a 1 1/2 hour flight.
Nadelen: Everything is ok
Voordelen: crew was nice but minimal
Nadelen: frontier charges for a carry on, small pack pack included. No entertainment or wifi offered. Plane was very very warm on cabin and they didn’t offer any beverages.
Voordelen: Fast boarding
Nadelen: Not such a long delay, but I understand due to the conditions
Nadelen: Delayed flight. Switched planes. People without masks. No one enforced the mask rule and it made me very uncomfortable
Voordelen: Boarding was smooth. Extra legroom sets were way nice!
Nadelen: Give a snack and a drink for crying out loud!
Voordelen: It was just an overall great flight. Very easy to book and enjoyed it.
Nadelen: I look forward to drinks and snacks onboard again.
Nadelen: Flight delayed 2hrs for no reason!’
Voordelen: The ease of getting onboard.
Nadelen: I paid extra for the exit seats thinking there were going to be more comfortable, they were worse then the regular seats and I felt ripped off. On top of that you charge for water? That’s silly.
Nadelen: Everything!!! No Masks in board during COVID? Terrible!!!
Voordelen: Un gran piloto, en medio de la tormenta tu aterrizaje fue perfecto, gracias
Nadelen: Me parece que por la pandemia debería haber un poco de distancia entre cada familia o viajeros y no hay de ninguna manera, ni para abordar ni en el avión ni en la salida. Creo q les falta un poco de organización en esta parte para asegurar el bienestar de todos los pasajeros
Voordelen: Crew was very good. Flight very comfortable.
Nadelen: Nothing. It was a very enjoyable trip.
Nadelen: Many people without masks.