Reizigers beoordelingen
TOTAALCIJFER
8,5
Uitstekend
Gebaseerd op 2.828 beoordelingen
Totaalscore
8,6
Boardingsproces
8,6
Comfort
8,3
Personeel
8,9
Entertainment
8,5
Maaltijden
8,2
Zoek goedkope vluchten op Air New Zealand
Retour
Economy
Air New Zealand Informatie
| IATA code | NZ |
|---|---|
| Routes | 176 |
| Hoofdroute | Wellington naar van Auckland |
| Luchthaven overzicht | 50 |
| Hoofdluchthaven | van Auckland |
Recente beoordelingen
Reizigersbeoordeling
643
265
138
45
37
-
2,0
Voordelen: I would have liked for them to refund my ticket even though I asked them to. They ignored my request and I didn't get to go on to the plane but I still paid for it.
Nadelen: A refunded plane ticket or voucher would have been better.
beoordeling van
-
10,0
Voordelen: Crew all did a good job
Nadelen: Nothing - it was good!
beoordeling van
-
10,0
Nadelen: Baggage allowance is lower than most other airlines
beoordeling van
-
10,0
Voordelen: The crew was excellent and we appreciated the ability to change seats after takeoff.
beoordeling van
-
8,6
Voordelen: the cushion to sleep on
Nadelen: the blanket
beoordeling van
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7,6
Voordelen: The crew were lovely - friendly and polite!
Nadelen: The delayed departure- but I truly understand that it was beyond the control of the company as the delay was weather related.
beoordeling van
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9,0
Voordelen: Turboprop, smaller plane, boarding stairs - always fun.
beoordeling van
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9,6
Voordelen: Comfortable seats.
beoordeling van
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6,0
Voordelen: The attention of the crew is very good. They are very friendly and, on the return trip there was attention of Argentine hostess. The meal options are very good as the vegetarian menu I previously requested. Fly NZ30 ON FEBRUARY 28 th
Nadelen: The seat I reserved paying additional dollars to have no one in front of me is bad. The table has little stability and the space that one acquires to stretch the legs is dangerously occupied by food carts that pass very close. The seats are tight. And the great kindness of the crew succumbs to the bad Argentine behavior of occupying the empty seats. On the flight back to Bs.As. many overweight people were overcrowded by the bad luck they had when buying their tickets, however, thin people, who did not pay for better places, were located in an empty seat where, usually, they go familiar with babies and traveled peacefully in a place that did NOT correspond. We all understand that the spaces are small but they should take better care of the passengers and, by common sense, if there are free seats, offer them to those who for physical reasons and their full rows are uncomfortable throughout the trip which, in itself, is very long . I suggest that you put options of Latin Spanish doblabas movies on the flights you make from Buenos Aires to Auckland. FLY NZ30 on February 28 th
beoordeling van
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9,2
Nadelen: Waited 55 minutes for baggage claim in Auckland. No reason given. I expect better service from Air New Zealand even though I understand the baggage handler’s are different group
beoordeling van
-
10,0
Voordelen: Swap my two reviews! This one is for the flight going to London when I had the Skycouch! That was fabulous.
Nadelen: Nothing.
beoordeling van
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6,0
Nadelen: Repeatedly delayed, almost missed my next flight
beoordeling van
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9,0
Voordelen: Skycouch in Economy was wonderful. Although small, it was sufficient in order to get comfortable and get several hours of sleep on a long flight. Entertainment system was outstanding, with excellent selections of movies, TV, TED talks & music. Plus, ordered water, beverages and snacks at any time via the screen and it was delivered to my seat. We had a seat change request at the gate which was resolved by the gate agent who was amazing.
Nadelen: Check in and bag drop area needed personnel to assist and answer questions. It was not clear what to do and we stood in along line that we could have avoided if there had been a customer service rep to guide us.
beoordeling van
-
10,0
Voordelen: The food we were served was of excellent quality which is so unusual when it comes to airline meals, crew and service was great as well. Obviously Air NewZealand have a far better understanding of what there customer base require compared to their competitors
Nadelen: Could not fault anything
beoordeling van
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8,3
Nadelen: Great that they served two warm meals without extra charge? But the meals were quite bland, with little imagination.
beoordeling van
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5,6
Voordelen: Crew was nice.
Nadelen: Ordered a vegan meal for flight companion pre-flight; we *both* received a vegan meal (it seems like people with incompatible diets cannot book their flights together). Flight seemed to have run out meals since a random third person in my row requested an extra meal and was told they were out. Flight etiquette of other passengers would have been nice; for example, it was also fairly unsafe for a father and child to keep walking up and down the aisles, let alone the bumping into people they kept doing.
beoordeling van
-
8,0
Voordelen: You get what you pay for. Can't complain.
beoordeling van
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9,3
Voordelen: On time. Like the 787.
Nadelen: The vegetarian evening meal.
beoordeling van
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10,0
Voordelen: great seats + wifi. Was treated like a human being.
beoordeling van
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6,6
Voordelen: Seat was too narrow
Nadelen: See above
beoordeling van
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9,3
Voordelen: The employees of Air New Zealand always make our trips excellent.
Nadelen: I always have trouble hearing the announcements in the waiting areas at the airports. Why can't they (airports) fix that.
beoordeling van
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6,8
Nadelen: Please have the option to order Kosher meal!! The 1st air company that I use, that don’t offer this basic service!! Ridiculous!!
beoordeling van
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8,4
Voordelen: Crew were helpful and pleasant and it was nice to get a drink of water, a cookie and the offer of a cup of tea or coffee
beoordeling van
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9,6
Nadelen: The food tasted good and was fresh, however, the presentation was a bit stodgy.
beoordeling van
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0,0
Voordelen: We did not fly on this flight.
Nadelen: We did not fly on this flight.
beoordeling van
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9,3
Voordelen: The crew were very friendly and responsive to all requests.
beoordeling van
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9,6
Voordelen: The crew is consistently wonderful!
beoordeling van
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8,0
Voordelen: The crew on Air NZ is consistently wonderful. The entertainment and sets for domestic flights are good, but not great. For international flights, their seats and entertainment are excellent.
beoordeling van
-
10,0
Nadelen: It was great. . .We thought a 16 hr flight would be gruling, but it was not at all!! Comfortable seats with plenty of room and lots of bathrooms. The flight attendants were awesome
beoordeling van
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9,6
Voordelen: Great crew and counter staffing. Only took about 10 minutes to get my ticket and half of that was due to some snag with the NZ visa details.
beoordeling van
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6,6
Voordelen: GREAT CREW, THEY DID THE BEST THEY COULD. VERY FRIENDLY AND HELPFUL.
Nadelen: Ground personnel could have been way more helpful. We came back from Europe and needed to take a domestic flight to Palmerston North.We had a lot of handluggage that was allowed in our international flight, we had purchased an extra suitcase ticket to make sure it wouldn't be a problem. The lady that helped us was not willing to include any more items than 1 small suitcase that weighed only 11 kg, but we had paid for 23 kg. When we wanted to board the airplane we were told we could only take 7 kg each. Which caused problems and stress that we couldn't use after a 40-hour flight from Europe. We discussed this with the lady at the counter which wasn't really helpful to start with, but eventually, she let us board the plane anyway after we had to explain our situation a few times, and after she asked us to weigh our extra items, which of course we're more than 7 kg. We were pleased that at least she let us board our plane in the end. Hopefully next time we won't encounter the same problems.
beoordeling van
-
8,0
Voordelen: All great, except limited entertainment and wifi was n.a.
Nadelen: Wifi, I was on replacement aircraft and no wifi for the whole flight
beoordeling van
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2,0
Voordelen: I had to cancel the flight because the have customer service very poor in air New Zealand vancouver BC agents the could not solve a simple problem in esta that happened to me similarly in Australia with the same problem of esta if they are not efficient they should be replaced there many good candidate for airlines in Vancouver BC
Nadelen: Improve customer services
beoordeling van
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10,0
Voordelen: The crew was very hospitable and friendly
Nadelen: Nothing
beoordeling van
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10,0
Voordelen: We paid $400CAD as a OneUp bid to upgrade to Skycouch. We then saw there was a skycouch row free on the plane, and I appreciated that they gave the first choice of this row to paying customers. So we ended up with two skycouch rows, one per person. Was a dream flight, could not fault them.
beoordeling van
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10,0
Voordelen: Only a 25 minute flight
Nadelen: Nothing
beoordeling van
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10,0
Voordelen: Aircraft was a new A320. Superb. Loads of legroom and extra width . Great flight.
Nadelen: Nothing
beoordeling van
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10,0
Voordelen: The corn chips!
beoordeling van
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5,3
Voordelen: Entertainment and board WiFi excellent
Nadelen: Boarding was a surprise, at least 200 m walking in the light rain, no previous warning.
beoordeling van
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8,0
Voordelen: I really enjoyed the food as always and overall, I felt very comfortable
Nadelen: I enjoyed my experience overall.
beoordeling van
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8,0
Voordelen: I like how everything went to be honest. No complaints :)
Nadelen: I enjoyed it all :)
beoordeling van
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3,3
Voordelen: Not much
Nadelen: The seat I had booked and was confirrmed was not available, double booked.
beoordeling van
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0,0
Voordelen: Hasn’t occurred yet
Nadelen: Hasn’t occurred yet
beoordeling van
-
0,0
Voordelen: See previous notes.
Nadelen: See previous notes.
beoordeling van
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10,0
Voordelen: Well coordinated loading of plane. Good food service. Well informed..
Nadelen: Nothing..
beoordeling van
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6,6
Voordelen: Very helpful in getting on board luggage stowed, attractive interior
Nadelen: Scheduling was poor (turned up lighting far early than needed) and made too many and too loud of general announcements through the night for an overnight flight.
beoordeling van
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9,6
Voordelen: The crew was lovely
beoordeling van
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7,3
Voordelen: Crew was great, plane was modern and clean
Nadelen: We booked row 2 to be a quick entry/exit but they board this plane from the rear. No entertainment, so bring your own
beoordeling van
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2,0
Nadelen: I was turned away at the gate and was unable to board the plane. It was an awful experience!
beoordeling van
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9,2
Voordelen: The seat is very comfortable And the crew is very nice and helpful
Nadelen: The checking service in Taiwan And the manager’s Attitude toward Crisis handling
beoordeling van
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10,0
Nadelen: Nothing really.
beoordeling van
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8,0
Voordelen: I liked sleeping for 10 hrs & arriving in AKL ready to roll!
Nadelen: I paid for seats, but there is no record of my purchase at NZ air.
beoordeling van
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9,3
Voordelen: very comfortable reclining seats for sleeping. It was a lot of work for the attendants setting up each bed and then taking it apart. But for me, it was much more comfortable than the flight from SFO to ACK.
Nadelen: Movies did not change from November to December. I watched 3 on the way to NZ in Nov and they were still the only 3 to interest me on the return flight. Disappointed.
beoordeling van
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10,0
Voordelen: The crew
beoordeling van
-
10,0
Voordelen: Everything.
Nadelen: Nothing.
beoordeling van
-
10,0
Voordelen: Everything. Air NZ has the best Premium Economy class in the sky.
Nadelen: All good.
beoordeling van
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10,0
Voordelen: The crew on air New Zealand was absolutely amazing. Amazing customer service, makes me always want to fly with air New Zealand.
Nadelen: I had no heads up that New Zealand required an app downloaded and a government check before you can travel to New Zealand. Because of this, I had to download the app at the airport, and because it can take up to 72 hours for the NZ gov to approve your app, I almost missed my flight. Would have appreciated 72 hours notice of this new rule.
beoordeling van
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2,0
Nadelen: Terrible service and all around outcome. Would not fly Air New Zealand again
beoordeling van
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6,6
Voordelen: I really liked how instructions were said clearly with visuals, in particular, the video at the start of the flight. It brought a sense of relief and wonder. I enjoyed the lunch I had too. The lamb curry is sublime. I would have it every day to be honest. I was also lucky that I had passengers who sat next to me, who were kind and lovely.
Nadelen: Only the take off from the flight. It made me dizzy and nautious.
beoordeling van
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5,6
Voordelen: Food is always the best. I had the butter chicken for dinner. It was very delicious.
Nadelen: I think this was just a personal issue for me only, but I would say the atmosphere. I felt the plane was humid and often at times, I found it hard to breathe. On one occasion, a flight attendant attempted to take my food away without asking if I was finished or not. I was annoyed by their lack of manners. I also didn't like having two blankets. There was no room under the seat in front of me, to put it anywhere. It significantly reduced my comfort. The passengers sitting next to me also had no respect when they asked me to step aside and was rude in general. It made my mood worse throughout the flight but I hanged in there. It was okay.
beoordeling van
Vluchtstatus
Air New Zealand kaart
Populaire vliegroutes
Vlucht
Herkomst
Bestemming
zo
ma
di
wo
do
vr
za
Z
M
D
W
D
V
Z
5105
Auckland
AKL
Palmerston (Noordelijk Territorium)
PMR
5143
Auckland
AKL
Tauranga
TRG
449
Auckland
AKL
Wellington
WLG
5625
Hamilton
HLZ
Christchurch
CHC
5706
Invercargill
IVC
Christchurch
CHC
8064
Nelson
NSN
Auckland
AKL
8851
Nelson
NSN
Christchurch
CHC
5187
Palmerston (Noordelijk Territorium)
PMR
Christchurch
CHC
5343
Wellington
WLG
Christchurch
CHC
5814
Wellington
WLG
Hamilton
HLZ
604
Queenstown
ZQN
Wellington
WLG
5616
Christchurch
CHC
Hamilton
HLZ
5644
Queenstown
ZQN
Christchurch
CHC
8720
Blenheim
BHE
Wellington
WLG
5004
Napier
NPE
Auckland
AKL
8725
Wellington
WLG
Blenheim
BHE
5705
Christchurch
CHC
Invercargill
IVC
5813
Hamilton
HLZ
Wellington
WLG
8300
Nelson
NSN
Wellington
WLG
5514
Tauranga
TRG
Auckland
AKL
8251
Tauranga
TRG
Wellington
WLG
8303
Wellington
WLG
Nelson
NSN
8252
Wellington
WLG
Tauranga
TRG
5374
Christchurch
CHC
Wellington
WLG
5757
Christchurch
CHC
Dunedin
DUD
5856
Christchurch
CHC
Nelson
NSN
5744
Dunedin
DUD
Christchurch
CHC
5798
Wellington
WLG
New Plymouth
NPL
5178
Christchurch
CHC
Palmerston (Noordelijk Territorium)
PMR
8282
Wellington
WLG
Gisborne
GIS
603
Wellington
WLG
Queenstown
ZQN
5593
Auckland
AKL
Napier
NPE
5051
Auckland
AKL
New Plymouth
NPL
8830
Christchurch
CHC
Hokitika
HKK
8831
Hokitika
HKK
Christchurch
CHC
5884
Wellington
WLG
Napier
NPE
8797
New Plymouth
NPL
Wellington
WLG
8238
Wellington
WLG
Rotorua
ROT
408
Wellington
WLG
Auckland
AKL
5100
Palmerston (Noordelijk Territorium)
PMR
Auckland
AKL
8275
Kerikeri
KKE
Auckland
AKL
8208
Blenheim
BHE
Auckland
AKL
8167
Auckland
AKL
Gisborne
GIS
8075
Auckland
AKL
Nelson
NSN
5681
Wellington
WLG
Dunedin
DUD
8217
Whangarei
WRE
Auckland
AKL
8160
Gisborne
GIS
Auckland
AKL
5030
New Plymouth
NPL
Auckland
AKL
697
Auckland
AKL
Invercargill
IVC
8289
Gisborne
GIS
Wellington
WLG
696
Invercargill
IVC
Auckland
AKL
5897
Napier
NPE
Wellington
WLG
8235
Rotorua
ROT
Wellington
WLG
571
Auckland
AKL
Christchurch
CHC
8266
Auckland
AKL
Kerikeri
KKE
8093
Auckland
AKL
Taupo
TUO
80
Hong Kong
HKG
Auckland
AKL
8094
Taupo
TUO
Auckland
AKL
81
Auckland
AKL
Hong Kong
HKG
680
Dunedin
DUD
Wellington
WLG
8220
Auckland
AKL
Whangarei
WRE
8872
Invercargill
IVC
Wellington
WLG
8201
Auckland
AKL
Blenheim
BHE
8149
Auckland
AKL
Rotorua
ROT
8771
Napier
NPE
Christchurch
CHC
8807
Tauranga
TRG
Christchurch
CHC
8877
Wellington
WLG
Invercargill
IVC
628
Queenstown
ZQN
Auckland
AKL
5657
Christchurch
CHC
Queenstown
ZQN
8502
Christchurch
CHC
Tauranga
TRG
8190
Timaru
TIU
Wellington
WLG
8193
Wellington
WLG
Timaru
TIU
8776
Christchurch
CHC
Napier
NPE
522
Christchurch
CHC
Auckland
AKL
8767
New Plymouth
NPL
Christchurch
CHC
914
Brisbane
BNE
Norfolk
NLK
8782
Christchurch
CHC
Rotorua
ROT
915
Norfolk
NLK
Brisbane
BNE
8785
Rotorua
ROT
Christchurch
CHC
8768
Christchurch
CHC
New Plymouth
NPL
639
Auckland
AKL
Queenstown
ZQN
142
Brisbane
BNE
Auckland
AKL
8150
Rotorua
ROT
Auckland
AKL
147
Auckland
AKL
Brisbane
BNE
103
Auckland
AKL
Sydney
SYD
993
Apia
APW
Auckland
AKL
104
Sydney
SYD
Auckland
AKL
677
Auckland
AKL
Dunedin
DUD
676
Dunedin
DUD
Auckland
AKL
4
Auckland
AKL
Los Angeles
LAX
3
Los Angeles
LAX
Auckland
AKL
946
Auckland
AKL
Rarotonga
RAR
945
Rarotonga
RAR
Auckland
AKL
124
Melbourne
MEL
Auckland
AKL
90
Tokio
NRT
Auckland
AKL
990
Auckland
AKL
Apia
APW
Top luchthavens waar Air New Zealand vliegt
- Luchthaven van Auckland (AKL)
- Luchthaven Wellington (WLG)
- Luchthaven van Christchurch (CHC)
- Luchthaven Nelson (NSN)
- Luchthaven Napier-Hastings (NPE)
- Luchthaven Tauranga (TRG)
- Luchthaven Palmerston (Noordelijk Territorium) (PMR)
- Luchthaven Queenstown Intl (ZQN)
- Luchthaven Dunedin (DUD)
- Luchthaven New Plymouth (NPL)
- Luchthaven Hamilton (HLZ)
- Luchthaven Blenheim (BHE)
- Luchthaven Sydney Kingsford Smith (SYD)
- Luchthaven Rotorua (ROT)
- Luchthaven Invercargill (IVC)
Contactinformatie Air New Zealand
- NZ IATA code
- +64 800 747 777 Bellen
- airnewzealand.eu Bezoek
Air New Zealand annuleringsbeleid
Aangezien de situatie continu verandert omtrent het coronavirus (COVID-19), zal Air New Zealand zijn beleid voortdurend blijven bijwerken. Neem rechtstreeks contact op met Air New Zealand voor de laatste informatie over annuleringskosten. Je kunt de meest actuele informatie over Air New Zealand regelgevingen hier vinden: Air New Zealand Reisadviezen en beleid
Info over vluchtstatus, annulering en vertraging wordt aangeboden door Flightstats.com. De data van Flightstats is mogelijk niet altijd accuraat en zonder fouten. Dubbelcheck de info die hier is vermeld altijd bij je vliegmaatschappij.