San Clemente Palace Kempinski Venice

church, sea view, landscape

1. False advertisement for time between successive boat trips from St. Mark square to the hotel 2. False advertisement for Sqm space of the hotel apartment 3. Fraudulent? Breakfast charges in the room service 4. Lack of adequate maintenance and service (English language poor skills) Analytically: 1. The time between successive boat pickups was certified by the hotel staff in the recorded phone call in the nights before the trip to be 20min . (recorded phone call available) So travelers would have to wait 20 min maximum if they lost one boat. In fact the time is 40 min instead of the 20min advertised. The official hotel approved pickup times of 40min can be seen both at the hotel and the pickup point. Photo proof available. 2. We bought a room with 35sqm, the one we received was ~20 sqm. 3. After having breakfast in the room twice, we found during the checkout that extra charges have been added for things we never ordered. We understand this could have been a mistake.