Row NYC

Good location

Staff was forgetful and rude. They didn't have a room for us when we arrived which I understand. They took my wife's email to let us know when 1 would be ready. There was a staff change and they didn't communicate that because we had to wait almost 4 hrs

The location was PERFECT

So there was a large amount of additional charges. Which was put in then small print but appeared a but devious. Our bill was R10 000 more than expected due to taxes not included as well as a compulsory daily service charge.

Amazing location. Right around the corner from Times Square. Towels were changed every day. Bathroom was cleaned every day. Very comfortable bed

Very noisy air con. Bad window insulation. Some broken bits in the room. Emailed the hotel in advance telling them that the purpose of this trip was to celebrate my GFs 30th Birthday. Nothing was put in place. Banir even a welcome message. No simple amenities such as kettle or hot drinks facilities in the room. No fridge. Rooms look a lot different when compared to the pictures online (ran down).

The location was awesome!

The bed was not that comfortable and when we asked for more pillows they said they’d send them up. After awhile we had to call again and ask and they told us well they actually ran out of pillows in the whole hotel. I’m pregnant and I really needed those pillows! One morning there was dirty brown water coming out of the shower.

location is very close to times square and subway

very thin walls i was hearing the conversations from the room next to me there was some kind of humming noise that was present all the time from the outside and it was annoying especially during the night