Row NYC

Vriendelijk personeel, prima kamer met basic faciliteiten. Ligging is vrij centraal en vanaf het hotel is times square, broadway en restaurants eenvoudig te bereiken.

In Nederland zijn we gewend dat alle prijzen inclusief tax zijn, en dat evt. toeristenbelasting slechts een klein bedrag is per nacht. Ik zou het op prijs hebben gesteld als vooraf bij de boeking een duidelijke indicatie was gegeven op hoeveel tax we nog ongeveer moesten rekening per dag. Dan kun je daar rekening mee houden. Nu kwam er ca. 18% aan tax bij per dag per room op de eindrekening, wat toch even voelde als een domper aan het eind van de vakantie.

ontbijt, extreem goede ligging (Broadway, metro, Times Square)

De locatie is fantastisch, dicht bij Time Square en heel goed bereikbaar per metro. De bedden waren uitstekend.

de kamer was wat aan de kleine kant

Er waren verbouwingswerkzaamheden gaande tijdens ons verblijf, waardoor er o.a. geluids- en verflucht overlast was.

De bedden waren uitstekend. Iedere dag schone kussenslopen! Personeel heel aardig, service uitstekend

De badkamer was in slechte staat waardoor het schoonhouden ook niet goed kon gebeuren. Te lang wachten bij de liften. Er zijn onvoldoende liften aanwezig voor zo'n groot hotel.

Location

I was moved to another room due to the unit blowing heat. The 2nd room was similar...hot, I was told that it was fixed but I just slept with the window open which wasn't the best due to noise. The staff was friendly in the situation

Location

Dirty rooms, need to be maintained better

Nothing

Everything. The hotel has a funny smell. It was non-smoking yet our room smelt like smoke. The sheets and bed just felt cheap like a college dorm room bed. There was a bug on the bed so who knows. The carpet looked like it had not been vacuumed etc.

Location was great, staff was friendly

Had billing issues we currently have over $600 pending in our bank account due to billing errors by the front staff. The room could have been cleaned and maintained better lots of stains and chips on furniture

The location!!!! Because it was close to the places that I want to visit.

The very small room, duty, and stinky.

Really liked the central location. Easy walk to most places

The staff was not nice, undisclosed costs, and cleanliness.

Horrible hotel. Dirty. Inconsiderate staff refused to help. A/C loud banging every 2 hours. Will NEVER recommend

Hated it. Doors not working. Requests to staff ignored. Dirty room, light bulbs not working, outlets not working, A/C loud rattling banging every 2 hours. No fridge in room when paid for, never brought.

Location

Was not that clean and it looks like it needs some up-keeping

Location.

Staff is very rude not professional.

great location and good security. hotel was being closed down for renovation. think it will be fantastic when completed.we have stayed here before and that is why we chose it again.

a bit run down due to closing down.

the security was excellent; staff at check-in desk were very friendly; so close to subway station

need to have a small restaurant in hotel

Location was excellent. Rooms were clean and well maintained.