Row NYC

Vriendelijk personeel, prima kamer met basic faciliteiten. Ligging is vrij centraal en vanaf het hotel is times square, broadway en restaurants eenvoudig te bereiken.

In Nederland zijn we gewend dat alle prijzen inclusief tax zijn, en dat evt. toeristenbelasting slechts een klein bedrag is per nacht. Ik zou het op prijs hebben gesteld als vooraf bij de boeking een duidelijke indicatie was gegeven op hoeveel tax we nog ongeveer moesten rekening per dag. Dan kun je daar rekening mee houden. Nu kwam er ca. 18% aan tax bij per dag per room op de eindrekening, wat toch even voelde als een domper aan het eind van de vakantie.

ontbijt, extreem goede ligging (Broadway, metro, Times Square)

De locatie is fantastisch, dicht bij Time Square en heel goed bereikbaar per metro. De bedden waren uitstekend.

de kamer was wat aan de kleine kant

Er waren verbouwingswerkzaamheden gaande tijdens ons verblijf, waardoor er o.a. geluids- en verflucht overlast was.

De bedden waren uitstekend. Iedere dag schone kussenslopen! Personeel heel aardig, service uitstekend

De badkamer was in slechte staat waardoor het schoonhouden ook niet goed kon gebeuren. Te lang wachten bij de liften. Er zijn onvoldoende liften aanwezig voor zo'n groot hotel.

Location and hip spot

The room was horrible and so loud. You can hear the elevators all day and night.

Location was great. Just a few steps away from everything. The discounted parking for self parking option was goo deal compared to other nearby options . Lot of eating options nearby

Tiny Rooms and small beds.. The rooms and walk way looks dull (may be because of their low lighting theme) .

The furniture and the look of the room was nice; very modern. Also seemed very clean. Priced reasonably.

Check in took quite a while and when we got to the counter the employee said she was upgrading us but I don't believe that was the case because the room was very small. One very simple thing was that there was no full length mirror which does not help when I'm getting ready for my boyfriend's birthday dinner.

Concierge- very helpful and friendly

Front desk staff - apart from one individual, staff were like zombies going through only the essentials. To be fair this may be a volume issue as the front desk is very busy and the staff have to manage languages from all over the world, which I will admit is no easy job. This creates delays in the check in process creating impatient (and rude customers). I will say they did handle the whining of people checking in with professionalism. Suggested solution - investigate peak period scheduling for front desk, specifically selecting staff with multiple languages

great location and good security. hotel was being closed down for renovation. think it will be fantastic when completed.we have stayed here before and that is why we chose it again.

a bit run down due to closing down.

the security was excellent; staff at check-in desk were very friendly; so close to subway station

need to have a small restaurant in hotel

Location was excellent. Rooms were clean and well maintained.