DoubleTree by Hilton New York Times Square West

All of the staff were very friendly and very helpful. From the cleaning staff to the front desk person everyone was very knowledgeable and helpful.

The front sitting area outside needs to be renovated with the outside portion of the rooftop bar also. Both areas are nice just need a little bit more upkeep.

Location was great especially how close we were to times square. Easy to get to other tourist attractions. The hotel was very modern. The staff in the breakfast room were lovely, very easy to talk to and they were also great with our 15 month old little girl.

The reception staff were very rude when we were checking in and out. Not helpful at all. They ruin the hotel to be honest. The heating system in the room decided to come on at random times during the night waking me up, I decided to just turn this off all together in case it disturbed our daughter. Also one night the fire alarm went off at 1am, this is fine but the intercom that the hotel use to inform you on evacuation went on and off with a doorbell noise for around half an hour after they had announced that there was no need to evacuate.

The people, especially bellmen were extremely helpful and attentive!

I didn’t like that my upgraded room was in fact a room for an individual with disabilities. As a result it made it difficult to shower.