El Cortez Hotel and Casino

Nieuwe handdoeken waren niet schoon

Since the room I requested was not available, I was upgraded to a cabana jr suite. The staff at checkin was fabulous

There was not much lighting in the room, very dim. There was some sort of drilling noise that kept going on during the middle of the night, waking me up constantly. My friends heard it as well. When I complained about the noise, the woman at the el Cortez desk did not care at all.

It was very inconvenient when we wanted el Cortez not el Cortez cabana plus the $50 deposit was not told and the check in clerk she was very rude and sarcastic.

The cabana not being in casino

Location

We paid for an upgraded room, which consisted of a rolling desk chair, full shower door, and hard candies left on the bedsude table. Lighting was poor for reading or working at the desk. A bar down the street kept us awake until 3 am when they closed. It is not part of El Cortez. We were moved to the other side of the building that was quieter. But I had to beg for a desk chair (they brought one from the dining room). The shower door was a 3/4 door, so water got out of the shower. We had only 3 pillows instead of 4 and the bed was not as new/comfortable as the first room. The extra blanket had holes in it. We could smell cigarette smoke from the casino.

Location, price.

Upon check in, they didnt have anymore smoking rooms, which we requested, so they "upgraded" us to the cabana. Rooms were small. They was noise like a drill going off all night. And room was very small.

Close to Fremont Street.

The room was too cold and we couldn't get it warm. No elevator to the floor.

Clean. Nice room in tower. Friendly service. Next to downtown Fremont street experience.

Surprized by ADDITIONAL $19.95 MGR.Service FEE per night at the registration desk. When I asked "why?" The answer included amenities like free parking.. lol Free? Also do not get a room facing toward the strip or Fremont St. LOUD music til 2am!!!