Reizigers beoordelingen
TOTAALCIJFER
7,5
Goed
Gebaseerd op 235 beoordelingen
Totaalscore
7,8
Boardingsproces
7,7
Comfort
7,5
Personeel
8,2
Entertainment
6,6
Maaltijden
7,4
Zoek goedkope vluchten op Bulgaria Air
Retour
Economy
Bulgaria Air Informatie
| IATA code | FB |
|---|---|
| Routes | 52 |
| Hoofdroute | Varna naar Sofia Internationaal |
| Luchthaven overzicht | 26 |
| Hoofdluchthaven | Sofia Internationaal |
Recente beoordelingen
- Alle beoordelingen
- Positief
- Neutraal
- Negatief
-
8,0
Nadelen: Too little leg room
beoordeling van
-
4,4
Nadelen: I wanted to note that while screaming at gate D1 the stuff was beyond horrible. Lazy to talk, a lady who was on the screaming machine kept making nasty comments, really inappropriate addressing foreigners and people who speak Bulgarian. I found it highly disturbing, border line harassing. You can’t work customer service and be such a nasty grumpy person. Everywhere in the world that attitude won’t be allowed, or sanctions must apply. The lady who was collecting money for the checked bag was extremely rude and lazy. Almost kicked me out for not paying for my checked bag online. Excuse me? Why is she there then? The flight was fine. However, the flight attendance slipped the last 2 rows with drinks. Please make sure that the people who work at Sofia airport get some kind of basic human training. Unfortunately, they do not wish to make you feel welcomed or cared for.
beoordeling van
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10,0
Voordelen: All was great and on time
beoordeling van
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8,4
Voordelen: fast trip, clean plane
Nadelen: Was a bit different to get on a bus to take you to the actual plane
beoordeling van
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6,6
Nadelen: ...
beoordeling van
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2,0
Nadelen: 6 hours delay !!!!
beoordeling van
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2,6
Voordelen: Nothing. Bulgarian Airlines is a fifth world company!
Nadelen: Everything! The flight from Sofia (after flying in a plane that looked like a bus from the 80s), was late over two hours. Bulgarian airlines lied to us in Sofia that we would be rerouted on other airlines and find out our new tickets only at transfer desks in milan. There were NO transfer desks
beoordeling van
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6,0
Nadelen: Flight was two hour delayed and I missed my connection
beoordeling van
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4,8
Voordelen: The chocolate was great!
Nadelen: This airline and airport is from two centuries ago. Seats were super crammed and we waited in the heat NEXT to the plane to board for good 10min
beoordeling van
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2,6
Voordelen: Not much.
Nadelen: The flight was delayed with over an hour. No apologies were offered. I was not even offered a drink until I asked (and I was in business class).
beoordeling van
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8,0
Nadelen: There was delay of 2 hours with any notice.
beoordeling van
-
8,0
Voordelen: They didn't cram us into the transport vehicle like sardines
Nadelen: We need special assistance for my wife boarding the plane and didn't get it from Airline
beoordeling van
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6,0
Nadelen: The plane smelt
beoordeling van
-
6,8
Voordelen: Great polite and pleasant crew.
Nadelen: Seating very tight. Knees hitting seat in front. Boarded from 2 entries. Chaotic.
beoordeling van
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5,6
Nadelen: I get my luggage two days later.
beoordeling van
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3,3
Voordelen: food was ok
Nadelen: not polite. no leg space at all compared to other airlines and worst of all they made me put my only backpack under the seat and be uncomfortable, where most people have 2 carry-ons large size and no one told them to check the bag for free so that there will be space on the overhead compartment
beoordeling van
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3,3
Nadelen: My baggage got lost two times in a row with Aeroflot. Terrible experience, bad food.
beoordeling van
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8,8
Voordelen: Crew very friendly & helpful
beoordeling van
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5,0
Nadelen: My bag did not arrive. Was not transferred from Amsterdam.
beoordeling van
-
7,3
Overall OK
Voordelen: Quick flight, arrived just on time
Nadelen: Very small space between the rows
beoordeling van
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7,6
Overall OK
Voordelen: Flight crew was kind and helpful, flight arrived on time
Nadelen: Boarding was slow, could improve onboard services
beoordeling van
-
7,0
Voordelen: Very good price and all went smoothly and on time.
Nadelen: Having to walk to and from the plane and use a bus (no jetways)..
beoordeling van
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2,0
Being treated like cargo
Voordelen: Nothing
beoordeling van
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5,2
Nadelen: My luggage was lost.
beoordeling van
-
5,2
Nadelen: My luggage is lost.
beoordeling van
-
2,0
Missed the flight and money were not returned according to the insuran
Nadelen: Missed the flight and company didnt returned the money according to insurance.
beoordeling van
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4,0
Nadelen: Too small place for legs in the cabin for such a long flight. Very uncomfortable
beoordeling van
-
7,6
Good experience on an empty plane
Voordelen: We were just 10-15 people on the plane and everyone has its own row of seats. A nice sandwich + soft drink/wine + coffee/tea was provided quickly after take off. Then the lights were dimmed so the people could rеst for few hours till landing. Nice prompt service.
Nadelen: Uncomfortable weared off seats and no entertainment system.
beoordeling van
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6,3
OK
Voordelen: The sandwich looked dry, but was actually very good.
Nadelen: Uncomfortable seats. They are like benches. For 2-3 hours it’s OK, but could be improved.
beoordeling van
-
2,0
Nadelen: I dident get my luggage
beoordeling van
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6,0
Nadelen: Flight delayed with 40 minutes Very small seats
beoordeling van
-
5,0
Nadelen: Poor food no entertainment
beoordeling van
-
3,6
Flight delayed, seat spacing minimal
Voordelen: Inexpensive
Nadelen: Seating was awful, did not enough room behind seat in front to use laptop when front seat was not reclined. Not enough space to recline my seat. Meal inadequate. Service poor compared to flight to Bulgaria. However I am glad I did not select Ryan air and get stranded.
beoordeling van
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3,3
Nadelen: Flight has delay of 50min - technical problem. I missed other my flights Bulgaria air booked a new reservation and I had to wait 6h on Berlin airport.
beoordeling van
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4,6
Voordelen: Once on board we flu fast
Nadelen: The flight was delayed by over 2 hours and no information was given at all.
beoordeling van
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5,0
Nadelen: Flight was delayed two and half hours and then stupid excusing.
beoordeling van
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2,0
Voordelen: Horrible. Don't book with this ariline.
Nadelen: Although we were checked in, the flight was oversold and prior to boarding at the gate, they told us we can't board the flight. Our luggage had to be also taken off the flight and we were not given a flight till the next day. As a result we missed our connections, had to book an additional hotel last minute. Bulgaria Air had no even a customer service desk at the airport!!!!
beoordeling van
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6,6
Nadelen: The food was tasteless I took vegetarian meal. No salt and pepper and was not good Boarding took time! Staff at the gate not so nice
beoordeling van
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9,6
Voordelen: It was an excellent flight experience.
Nadelen: Improve the sandwich?
beoordeling van
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8,0
Voordelen: The flight got me to my destination safely and on time
Nadelen: Security and lack of snacks/drinks on the flight
beoordeling van
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6,0
Voordelen: Got me to my destination safely and on time
beoordeling van
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2,6
12 hr delay, no updates, poor communication
Nadelen: No one told me why or how long the flight would be delayed. I got at the airport at 9am for a 12:45pm flight, the plane didn't take off till 9:30pm. Air Bulgaria didn't update Barcelona Airport so everyone had to assume the flight could take off any minute and spend a long day at the gate. Avoid Bulgaria Air.
beoordeling van
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9,6
Short flight to Burgas
Voordelen: The crew was friendly, the plane was cool.
Nadelen: Nothing
beoordeling van
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8,3
Pleasantly surprised
Voordelen: Everything went smoothly. They offered a complimentary snack and had an on time flight. Would fly again.
Nadelen: The airline didn't offer online check in from out flight from Athens to Sofia, but that seemed to be because of travel outside of the schengen zone.
beoordeling van
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8,6
Business triptthey
Voordelen: They were on time, free drink and foot no chargebo
Nadelen: No movie screen
beoordeling van
-
5,6
The flight was late
Voordelen: The crew was very nice.
Nadelen: The check in started late, the gate was changed, the flight was late by more than an hour.
beoordeling van
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4,6
Nadelen: Overall cleanliness of the cabin was very poor.
beoordeling van
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8,0
Partner Companies
Voordelen: We wish companies who share would advertise who they are partners with & that the other companies have your information when using their airline. We finally found the representative to Air Belin to check us in at the Frankfurt Airport to find out we will be flying with Balkan Airline at another terminal. The same thing happened on the way back. Luckily we arrived at the airport early both times to make sure we were flying. But getting information from one airline to another is hard when your booking # & flight number is different for each airline, & when you call the airline they tell you to go to the airport as they cannot help you over the phone. The flight was find but to board is another.
beoordeling van
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3,3
Nadelen: Crew was not sympathetic towards mom with baby. No help with stroller. Airport agent decided to add stroller as checked luggage causing confusion and distress during short connection window to next flight.
beoordeling van
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8,3
Excellent flight
Voordelen: - on time (even earlier) - fast and convenient boarding - nice and friendly staff
beoordeling van
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10,0
Voordelen: On time and nice crew
beoordeling van
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8,0
Voordelen: On time departure and arrival. Friendly service.
beoordeling van
-
10,0
Voordelen: Check in was very fast and easy, crew was very nice and helpful
beoordeling van
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4,6
Delayed take off
Voordelen: They serve you a dandwich and water.
Nadelen: The boarding was a mess, because they decided to consolidate the passengers of two planes, so most of the seats were double booked and they were struggling to find seats. The flight was delayed with one hour because they were looking for lost passengers. Complete mess!
beoordeling van
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8,6
Well treated despite low meal voucher credit
Voordelen: The crew are friendly and professional, I was greeted and given instructions when I missed a connecting flight due to mechanical issues with the first flight. I was given new boarding ticket for the next day's flight along with vouchers for the hotel and meals. The hotel was inside the airport and had a late check out and I was able to keep my carry on luggage in the room for most of the day.
Nadelen: Turned the face value for the meal vouchers were way to low and was not enough to cover a very basic meal therefore I had to cover the difference.
beoordeling van
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7,6
Comfortable flight but preflight process needs imp
Voordelen: Crew was excellent. Aircraft comfortable. Good value fare
Nadelen: Plane was boarding but in the pre-security area the monitors said check in while inside the buses were loading to take passengers to the plane. It was a case of hurry up and wait. The bus was hot and the wait long. In the plane waiting for take off was unhealthily hot with no fresh air for at least 25 minutes. Also the check in process was bad. All the counters had monitors disposing RyanAir but it turns out you could check in for Bulgaria Air at most counters.
beoordeling van
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8,0
Voordelen: Very pleasant overall
beoordeling van
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8,3
Overal it's a good flight
Voordelen: It's a very small distance flight but the crew was very nice
Nadelen: Don't have much choice in drink or food
beoordeling van
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10,0
Voordelen: Service
beoordeling van
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4,3
Voordelen: The first leg, Madrid to Vienna, was great. Check-in and flight crew were friendly. Check-in line was very long though. Took almost an hour due to some passengers adjusting the weight in their bags.
Nadelen: The second leg, Vienna to Sophia, was not smooth at all. I did not get a boarding pass for it when I checked in at The beginning in Madrid. At Vienna airport, no one knew where I could get the boarding pass. They sent back and forth between terminals and between airlines check in counters. Finally Austrian airlines issued the boarding pass. My bag did not arrive in Sophia. Two other passengers, who had also transferred, did not receive their luggage either.
beoordeling van
-
10,0
Voordelen: All was great and on time
beoordeling van
-
8,8
Voordelen: Crew very friendly & helpful
beoordeling van
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9,6
Voordelen: It was an excellent flight experience.
Nadelen: Improve the sandwich?
beoordeling van
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9,6
Short flight to Burgas
Voordelen: The crew was friendly, the plane was cool.
Nadelen: Nothing
beoordeling van
-
8,6
Business triptthey
Voordelen: They were on time, free drink and foot no chargebo
Nadelen: No movie screen
beoordeling van
-
10,0
Voordelen: On time and nice crew
beoordeling van
-
10,0
Voordelen: Check in was very fast and easy, crew was very nice and helpful
beoordeling van
-
8,6
Well treated despite low meal voucher credit
Voordelen: The crew are friendly and professional, I was greeted and given instructions when I missed a connecting flight due to mechanical issues with the first flight. I was given new boarding ticket for the next day's flight along with vouchers for the hotel and meals. The hotel was inside the airport and had a late check out and I was able to keep my carry on luggage in the room for most of the day.
Nadelen: Turned the face value for the meal vouchers were way to low and was not enough to cover a very basic meal therefore I had to cover the difference.
beoordeling van
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10,0
Voordelen: Service
beoordeling van
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8,0
Nadelen: Too little leg room
beoordeling van
-
8,4
Voordelen: fast trip, clean plane
Nadelen: Was a bit different to get on a bus to take you to the actual plane
beoordeling van
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6,6
Nadelen: ...
beoordeling van
-
8,0
Nadelen: There was delay of 2 hours with any notice.
beoordeling van
-
8,0
Voordelen: They didn't cram us into the transport vehicle like sardines
Nadelen: We need special assistance for my wife boarding the plane and didn't get it from Airline
beoordeling van
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6,8
Voordelen: Great polite and pleasant crew.
Nadelen: Seating very tight. Knees hitting seat in front. Boarded from 2 entries. Chaotic.
beoordeling van
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7,3
Overall OK
Voordelen: Quick flight, arrived just on time
Nadelen: Very small space between the rows
beoordeling van
-
7,6
Overall OK
Voordelen: Flight crew was kind and helpful, flight arrived on time
Nadelen: Boarding was slow, could improve onboard services
beoordeling van
-
7,0
Voordelen: Very good price and all went smoothly and on time.
Nadelen: Having to walk to and from the plane and use a bus (no jetways)..
beoordeling van
-
7,6
Good experience on an empty plane
Voordelen: We were just 10-15 people on the plane and everyone has its own row of seats. A nice sandwich + soft drink/wine + coffee/tea was provided quickly after take off. Then the lights were dimmed so the people could rеst for few hours till landing. Nice prompt service.
Nadelen: Uncomfortable weared off seats and no entertainment system.
beoordeling van
-
6,6
Nadelen: The food was tasteless I took vegetarian meal. No salt and pepper and was not good Boarding took time! Staff at the gate not so nice
beoordeling van
-
8,0
Voordelen: The flight got me to my destination safely and on time
Nadelen: Security and lack of snacks/drinks on the flight
beoordeling van
-
8,3
Pleasantly surprised
Voordelen: Everything went smoothly. They offered a complimentary snack and had an on time flight. Would fly again.
Nadelen: The airline didn't offer online check in from out flight from Athens to Sofia, but that seemed to be because of travel outside of the schengen zone.
beoordeling van
-
8,0
Partner Companies
Voordelen: We wish companies who share would advertise who they are partners with & that the other companies have your information when using their airline. We finally found the representative to Air Belin to check us in at the Frankfurt Airport to find out we will be flying with Balkan Airline at another terminal. The same thing happened on the way back. Luckily we arrived at the airport early both times to make sure we were flying. But getting information from one airline to another is hard when your booking # & flight number is different for each airline, & when you call the airline they tell you to go to the airport as they cannot help you over the phone. The flight was find but to board is another.
beoordeling van
-
8,3
Excellent flight
Voordelen: - on time (even earlier) - fast and convenient boarding - nice and friendly staff
beoordeling van
-
8,0
Voordelen: On time departure and arrival. Friendly service.
beoordeling van
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7,6
Comfortable flight but preflight process needs imp
Voordelen: Crew was excellent. Aircraft comfortable. Good value fare
Nadelen: Plane was boarding but in the pre-security area the monitors said check in while inside the buses were loading to take passengers to the plane. It was a case of hurry up and wait. The bus was hot and the wait long. In the plane waiting for take off was unhealthily hot with no fresh air for at least 25 minutes. Also the check in process was bad. All the counters had monitors disposing RyanAir but it turns out you could check in for Bulgaria Air at most counters.
beoordeling van
-
8,0
Voordelen: Very pleasant overall
beoordeling van
-
8,3
Overal it's a good flight
Voordelen: It's a very small distance flight but the crew was very nice
Nadelen: Don't have much choice in drink or food
beoordeling van
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4,4
Nadelen: I wanted to note that while screaming at gate D1 the stuff was beyond horrible. Lazy to talk, a lady who was on the screaming machine kept making nasty comments, really inappropriate addressing foreigners and people who speak Bulgarian. I found it highly disturbing, border line harassing. You can’t work customer service and be such a nasty grumpy person. Everywhere in the world that attitude won’t be allowed, or sanctions must apply. The lady who was collecting money for the checked bag was extremely rude and lazy. Almost kicked me out for not paying for my checked bag online. Excuse me? Why is she there then? The flight was fine. However, the flight attendance slipped the last 2 rows with drinks. Please make sure that the people who work at Sofia airport get some kind of basic human training. Unfortunately, they do not wish to make you feel welcomed or cared for.
beoordeling van
-
2,0
Nadelen: 6 hours delay !!!!
beoordeling van
-
2,6
Voordelen: Nothing. Bulgarian Airlines is a fifth world company!
Nadelen: Everything! The flight from Sofia (after flying in a plane that looked like a bus from the 80s), was late over two hours. Bulgarian airlines lied to us in Sofia that we would be rerouted on other airlines and find out our new tickets only at transfer desks in milan. There were NO transfer desks
beoordeling van
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6,0
Nadelen: Flight was two hour delayed and I missed my connection
beoordeling van
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4,8
Voordelen: The chocolate was great!
Nadelen: This airline and airport is from two centuries ago. Seats were super crammed and we waited in the heat NEXT to the plane to board for good 10min
beoordeling van
-
2,6
Voordelen: Not much.
Nadelen: The flight was delayed with over an hour. No apologies were offered. I was not even offered a drink until I asked (and I was in business class).
beoordeling van
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6,0
Nadelen: The plane smelt
beoordeling van
-
5,6
Nadelen: I get my luggage two days later.
beoordeling van
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3,3
Voordelen: food was ok
Nadelen: not polite. no leg space at all compared to other airlines and worst of all they made me put my only backpack under the seat and be uncomfortable, where most people have 2 carry-ons large size and no one told them to check the bag for free so that there will be space on the overhead compartment
beoordeling van
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3,3
Nadelen: My baggage got lost two times in a row with Aeroflot. Terrible experience, bad food.
beoordeling van
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5,0
Nadelen: My bag did not arrive. Was not transferred from Amsterdam.
beoordeling van
-
2,0
Being treated like cargo
Voordelen: Nothing
beoordeling van
-
5,2
Nadelen: My luggage was lost.
beoordeling van
-
5,2
Nadelen: My luggage is lost.
beoordeling van
-
2,0
Missed the flight and money were not returned according to the insuran
Nadelen: Missed the flight and company didnt returned the money according to insurance.
beoordeling van
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4,0
Nadelen: Too small place for legs in the cabin for such a long flight. Very uncomfortable
beoordeling van
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6,3
OK
Voordelen: The sandwich looked dry, but was actually very good.
Nadelen: Uncomfortable seats. They are like benches. For 2-3 hours it’s OK, but could be improved.
beoordeling van
-
2,0
Nadelen: I dident get my luggage
beoordeling van
-
6,0
Nadelen: Flight delayed with 40 minutes Very small seats
beoordeling van
-
5,0
Nadelen: Poor food no entertainment
beoordeling van
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3,6
Flight delayed, seat spacing minimal
Voordelen: Inexpensive
Nadelen: Seating was awful, did not enough room behind seat in front to use laptop when front seat was not reclined. Not enough space to recline my seat. Meal inadequate. Service poor compared to flight to Bulgaria. However I am glad I did not select Ryan air and get stranded.
beoordeling van
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3,3
Nadelen: Flight has delay of 50min - technical problem. I missed other my flights Bulgaria air booked a new reservation and I had to wait 6h on Berlin airport.
beoordeling van
-
4,6
Voordelen: Once on board we flu fast
Nadelen: The flight was delayed by over 2 hours and no information was given at all.
beoordeling van
-
5,0
Nadelen: Flight was delayed two and half hours and then stupid excusing.
beoordeling van
-
2,0
Voordelen: Horrible. Don't book with this ariline.
Nadelen: Although we were checked in, the flight was oversold and prior to boarding at the gate, they told us we can't board the flight. Our luggage had to be also taken off the flight and we were not given a flight till the next day. As a result we missed our connections, had to book an additional hotel last minute. Bulgaria Air had no even a customer service desk at the airport!!!!
beoordeling van
-
6,0
Voordelen: Got me to my destination safely and on time
beoordeling van
-
2,6
12 hr delay, no updates, poor communication
Nadelen: No one told me why or how long the flight would be delayed. I got at the airport at 9am for a 12:45pm flight, the plane didn't take off till 9:30pm. Air Bulgaria didn't update Barcelona Airport so everyone had to assume the flight could take off any minute and spend a long day at the gate. Avoid Bulgaria Air.
beoordeling van
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5,6
The flight was late
Voordelen: The crew was very nice.
Nadelen: The check in started late, the gate was changed, the flight was late by more than an hour.
beoordeling van
-
4,6
Nadelen: Overall cleanliness of the cabin was very poor.
beoordeling van
-
3,3
Nadelen: Crew was not sympathetic towards mom with baby. No help with stroller. Airport agent decided to add stroller as checked luggage causing confusion and distress during short connection window to next flight.
beoordeling van
-
4,6
Delayed take off
Voordelen: They serve you a dandwich and water.
Nadelen: The boarding was a mess, because they decided to consolidate the passengers of two planes, so most of the seats were double booked and they were struggling to find seats. The flight was delayed with one hour because they were looking for lost passengers. Complete mess!
beoordeling van
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4,3
Voordelen: The first leg, Madrid to Vienna, was great. Check-in and flight crew were friendly. Check-in line was very long though. Took almost an hour due to some passengers adjusting the weight in their bags.
Nadelen: The second leg, Vienna to Sophia, was not smooth at all. I did not get a boarding pass for it when I checked in at The beginning in Madrid. At Vienna airport, no one knew where I could get the boarding pass. They sent back and forth between terminals and between airlines check in counters. Finally Austrian airlines issued the boarding pass. My bag did not arrive in Sophia. Two other passengers, who had also transferred, did not receive their luggage either.
beoordeling van
Vluchtstatus
Bulgaria Air kaart
Populaire vliegroutes
Vlucht
Herkomst
Bestemming
zo
ma
di
wo
do
vr
za
Z
M
D
W
D
V
Z
978
Varna
VAR
Sofia
SOF
973
Sofia
SOF
Varna
VAR
461
Sofia
SOF
Amsterdam
AMS
462
Amsterdam
AMS
Sofia
SOF
408
Brussel
BRU
Sofia
SOF
407
Sofia
SOF
Brussel
BRU
410
Wenen
VIE
Sofia
SOF
432
Parijs
CDG
Sofia
SOF
431
Sofia
SOF
Parijs
CDG
409
Sofia
SOF
Wenen
VIE
450
Rome
FCO
Sofia
SOF
856
Larnaca
LCA
Sofia
SOF
449
Sofia
SOF
Rome
FCO
855
Sofia
SOF
Larnaca
LCA
571
Sofia
SOF
Tel Aviv
TLV
572
Tel Aviv
TLV
Sofia
SOF
Top vliegroutes
Top luchthavens waar Bulgaria Air vliegt
- Luchthaven Sofia Internationaal (SOF)
- Luchthaven Parijs Charles de Gaulle (CDG)
- Luchthaven Amsterdam Schiphol (AMS)
- Luchthaven Varna (VAR)
- Luchthaven Brussel-Nationaal (BRU)
- Luchthaven van Praag (PRG)
- Luchthaven Londen Heathrow (LHR)
- Luchthaven Rome Roma Fiumicino (FCO)
- Luchthaven Frankfurt am Main Frankfurt Internationaal (FRA)
- Luchthaven Berlijn-Tegel (TXL)
- Luchthaven Wenen Wien-Schwechat (VIE)
- Luchthaven Moskou Sjeremetjevo (SVO)
- Luchthaven Madrid Aeropuerto Adolfo Suárez Madrid-Barajas (MAD)
- Luchthaven Milaan-Malpensa (MXP)
- Luchthaven Zürich (ZRH)
Contactinformatie Bulgaria Air
- FB IATA code
- +359 2 402 04 00 Bellen
- air.bg Bezoek
Info over vluchtstatus, annulering en vertraging wordt aangeboden door Flightstats.com. De data van Flightstats is mogelijk niet altijd accuraat en zonder fouten. Dubbelcheck de info die hier is vermeld altijd bij je vliegmaatschappij.