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9,1
Friendly, helpful staff, excellent breakfast--thos
Voordelen: The suites are spacious and lovely; the breakfasts and happy hours, a wonderful feature.
Nadelen: The heating/ac system is inadequate: although it was chilly at night, the system was not set to provide heat. The staff provided a space heater, but... not what I'd expect from a fine hotel.
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10,0
Awesome
Voordelen: Friendliness of staff , very comfortable and the hospitality wa above and beyond.
Nadelen: $15 per night parking
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7,7
Met my expectations
Voordelen: The size of the room was great, the location was easily accessible to the freeway, the complimentary breakfast was gteat, the cocktail hour was nice just maybe needed a better selection of alchohol.
Nadelen: The public area could have been cleaner, room service trays would stay in the hallways all day, the elevators were in desperate need of vacuuming. The front desk staff could have been more friendly, upbeat, and helpful. We had a small issue the night before check out, my car battery died. I figured security could give up a jump in the morning ingredients when we checked out. Upon check out I asked if they could and the front desk agent saI'd no, we asked why and the answer was simply we can't. She suggested maybe we ask the valet, so we did and he said no. They had their shuttle vehicle, a big SUV, just sitting up front, I asked if they could use that, the answer was still no. Unfortunately they seemed to be okay with us being stranded in their parking lot. They were zero help, along with the fact they just didn't care.
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4,5
Disappointed Stay
Voordelen: A truly good hot breakfast.
Nadelen: The maids didn't clean/tidy our room for the second nights stay. Also, the pillows are awful. The front desk offered a foam pillow, but it was never delivered! One of the two TVs didn't work correctly and maintenance guy said other rooms were problematic too. The wifi was slow most of the time. Lastly, having to pay $15 per night for parking is ridiculous. I did however get that waived because of all the mentioned room issues.
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10,0
Great Stay at Embassy Suites by Hilton Santa Ana O
Voordelen: Quick check in. Very clean room.Close to all our activities. 12 min to Disneyland,17 min to Laguna Beach. 5 min to Airport. Very good parking. Well lit grounds. Overall Great stay.
Nadelen: Staff seemed very neutral.
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10,0
great value
Voordelen: mediocre breakfast however great made to order omelets. All come with your stay which is worth the hotel in itself.
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9,7
great stay
Voordelen: Coctail hour and made to order breakfast was a great way to start and end the day
Nadelen: The climate control for the room is based on the season and weather. It didnt get cold enough for my liking. No real complaint though
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2,0
The Front Office Director is the worst ever
Voordelen: Good breakfast
Nadelen: The Front Office Director is the worst ever, exactly the one who was Duty Manager on 5/23/2015. He is mean to the guests and does everything he can to NOT help them. I would have rated this hotel as average if it was not of this individual who ruined my day with my family.
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9,6
Voordelen: everything
Nadelen: nothing
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9,1
Friendly, helpful staff, excellent breakfast--thos
Voordelen: The suites are spacious and lovely; the breakfasts and happy hours, a wonderful feature.
Nadelen: The heating/ac system is inadequate: although it was chilly at night, the system was not set to provide heat. The staff provided a space heater, but... not what I'd expect from a fine hotel.
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10,0
Awesome
Voordelen: Friendliness of staff , very comfortable and the hospitality wa above and beyond.
Nadelen: $15 per night parking
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10,0
Great Stay at Embassy Suites by Hilton Santa Ana O
Voordelen: Quick check in. Very clean room.Close to all our activities. 12 min to Disneyland,17 min to Laguna Beach. 5 min to Airport. Very good parking. Well lit grounds. Overall Great stay.
Nadelen: Staff seemed very neutral.
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10,0
great value
Voordelen: mediocre breakfast however great made to order omelets. All come with your stay which is worth the hotel in itself.
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9,7
great stay
Voordelen: Coctail hour and made to order breakfast was a great way to start and end the day
Nadelen: The climate control for the room is based on the season and weather. It didnt get cold enough for my liking. No real complaint though
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9,6
Voordelen: everything
Nadelen: nothing
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4,5
Disappointed Stay
Voordelen: A truly good hot breakfast.
Nadelen: The maids didn't clean/tidy our room for the second nights stay. Also, the pillows are awful. The front desk offered a foam pillow, but it was never delivered! One of the two TVs didn't work correctly and maintenance guy said other rooms were problematic too. The wifi was slow most of the time. Lastly, having to pay $15 per night for parking is ridiculous. I did however get that waived because of all the mentioned room issues.
beoordeling van
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2,0
The Front Office Director is the worst ever
Voordelen: Good breakfast
Nadelen: The Front Office Director is the worst ever, exactly the one who was Duty Manager on 5/23/2015. He is mean to the guests and does everything he can to NOT help them. I would have rated this hotel as average if it was not of this individual who ruined my day with my family.
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