Extended Stay America San Jose - Downtown

Convenience location and the value the 2cd night I was there . the manager finally agreed to a discount for the second night if I stayed again so I reluctant it did

The front desk ignoring the notes from the night before staying that the manager agreed to a late check out . because of the massive problems worth the water pipe breaking. And eluding my clothing suitcase . or the black worms in the toilet . I found out after changing rooms that aside from them being very gross they are. Not of any major threat to humans . they turn from worms into fits and fly away . Anyways the stay was not very good the manager offered me 2.00 to wash my dry clean only clothing at first and to to0 off this horrible stay the police were blocking me in the parking lot in the morning from going to get breakfast because they no longer offer this meal .because someone had died in the hotel this morning .

The quick check in was nice . The associate was willing to work with me to get the right room that I wanted facing the right direction . the enclosed gate for your piece of mind knowing your car won't be broken into hopefully with the locked gate for no one can come into the property unless they are a hotel guest.

I had the bathroom sink was broken and water leaked out under the sink all onto my clothes in the closet right across from the sink and soaked my brand new clothes. I still had the tags on them . the manager offered to give me $2.00 to go wash my clothes. It was 7 AM.I also had not used the bathroom toilet the night before because I had arrived late. However in the morning right before the sink incident i used the toilet . upon opening the lid there were several hundred if not more black worms in the toilet bowl swimming around ooh gross. At this point I demanded the manager change my room so that I could go take a shower at this point . but I needed to go pack my things up and tale the time to go back and forth between my room and the new room and the front desk. It took an hour and a half just in time . not to mention unpacking all the stuff I needed to get out again and use while showering. Yet I still needed to wash my soaked clothing and so.e of my things in that bag were dry clean only. The manager as I all ready stated wanted to hive me 2.00 to wash my load of clothes . I told her ma'am I need to be compensated for my time . The only thing I could do was stay over again in this awful hotel so the manager could give me 50 percent off that nights stay it being a Friday it was cheaper then the night I had all ready paid for and the night she should be compensating me for at 134.00 but she refused to do that so she charged me 48.00 dollars for the additional night that cost 96.00 normally. Unbelievable sway the least. This place needs a real over hauling. Redone completely. If you have to come to San Jose there are far better choices then this Extended Stay. You have brand new hotels just opening that I'm sure are far better then this one. Management needs to rethink what's more important the costumer or the old mighty buck in this case . customers don't matter at all at this property. It's definitely not a Marriott property .

Clean and quiet

Bed was not comfortable

i forgot my camera on the table in the room, and the cleaning staff were adamant that they didn't find it. i called back within 6 hours. the staff first said they will check with cleaning staff, i had to follow up, then it was shift incharge, who never got back to me to file the incident report. i have been trying to reach them since forever, and no response.