Hotels in Hanoi

Voordelen:: Geweldig vriendelijke service en locatie

Nadelen:: Geen bar toegang

Voordelen:: Nice hotel, good location, friendly staff

Voordelen:: Mövenpick is centraal in het stad gelegen maar niet te druk qua verkeer. Personeel is zeer vriendelijk en behulpzaam. Kamers zijn ruim en proper.

Voordelen:: All was perfect

Voordelen:: Het ontbijt was geweldig en personeel super vriendelijk. De douche was ook heerlijk!!

Nadelen:: Kamer was te koud!! Ook het hotel was vrij koud. De jaloezieën op kamer was vies. Deze moet vaker schoon gemaakt worden.

Voordelen:: Prettig hotel. Geweldige locatie, goede service. Personeel is zeer aardig en behulpzaam. Ik verblijf hier altijd 2 a 3 nachten, en is voor kort verblijf, een uitstekend hotel. ik kom hier al zeker 10 jaar.

Nadelen:: Restaurant en lobby bar hebben, voor de avond, een matige sfeer, erg stil. Lift is niet al te snel, daardoor kan het soms even lijden tot wachttijden bij de lift.

Voordelen:: Hadden op de kamer gedineerd en het eten was super smaakvol!

Voordelen:: Heerlijk ontbijt, goed diner

Nadelen:: Hard bed

Voordelen:: Good Location and breakfast. Staff is friendly. Facilities are well-maintained

Nadelen:: Door card does not work from time to time.

Voordelen:: Their breakfast is a winner! Many food options nearby. Cafes across the street . Atm next door.

Nadelen:: No real hotel bar. But the lobby lounge does the job somehow .

Voordelen:: Good and clean property

Nadelen:: Wifi is very unstable unfortunately

Voordelen:: Excellent location, very nicely decorated room, very comfortable bed. Truly excellent breakfast, if a bit pricey.

Nadelen:: For some, the lack of swimming pool might be an issue, it would've been for me had I visited with my family. As it is now I don't mind it at all.

Voordelen:: Convenience area.

Nadelen:: I have stayed on the fifth floor but it still very noisy. There isn’t any double-panes widow. And windows aren’t clean.

Voordelen:: The staff were outstanding very good job

Voordelen:: JW Marriott is a fantastic hotel. even that we stay only one night, everthing was more then perfect. We came at 13:00 pm, they immediatly take the bags to the room and they were very kind and show us everything. The room was clean, big and very fancy. Also, the breakfast was incredible and we had so many options to choose and eat (we don't eat everything) Thank you JW, it was so great and we would highly recommend for everyone we meet who will arrive to Hanoi

Voordelen:: Nice stay, but the location is not very nice. More like a business hotel. But very comfortable and luxurious

Voordelen:: We traveled in Vietnam for almost 2 weeks,this hotel is the best one we stayed.

Voordelen:: The breakfast is amazing everything in general is worth the price paid

Nadelen:: The hotel still uses plastic amenities

Voordelen:: Comfortable room in a quite zone of the busy Hanoi

Nadelen:: Location is far from main attractions but you can sleep in a tranquil zone of busy hanoi

Voordelen:: The staff at the airport pickup was very friendly. It was very quickly to recognise him when he was standing outside of the terminal although he wasn’t holding the electric board as mentioned in the email.

Nadelen:: The tissue went empty very quickly. The lighting wasn’t very easy to control in the bathroom when we intended to fall asleep. The location wasn’t very convenient either, not to mention the lunar new year holiday. The costs of hotel are very disappointing.

Voordelen:: The rooms are very nice and comfortable. I was on the higher floor which probably is better. They have done some very creative changes to the breakfast menu and it is definitely one of the best I have had anywhere in the world. The addition of fusion fruit smoothies is very creative

Voordelen:: I got a room with terrace.

Nadelen:: Price a little bit high

Voordelen:: The bed was really comfy and the pool was lovely

Nadelen:: The shower was terrible, the toilet looked dirty. Overall the hotel reception area looked 4 star but the room was more 3 star. Very disappointed as it was overpriced for Asia

Voordelen:: The bed was comfortable

Nadelen:: Need to do something to improve the checking in process

Voordelen:: Very clean rooms with comfortable beds and especially the pillows were amazing for a good night sleep. Very comfortable stay and the the staff was very friendly. Amazing breakfast, also the executive lounge was great as ever with very friendly atmosphere. Also used the steam and sauna facilities after hectic day which was very relaxing.... overall a great experience.

Nadelen:: N/a

Voordelen:: Breakfast and clean/grand hotel appearance. Good price and value

Nadelen:: Location could be more central for tourist activity, but this isn’t an issue given cheap Ubers/taxis

Voordelen:: Very Comfortable beds. The breakfast is good. And I must say the bedrooms were very clean which is the most important thing

Nadelen:: The employees did not give us the best tips. For example, the concierge sent us to halong bay on a private car, and when we got there we were informed there were no more boats. It was an expensive trip, and the concierge didn't alert us to the fact that halong bay boat tours finish at a certain hour so we would need to leave very early in the morning. They did not know any restaurant around the hotel, only saying that there was a main avenue with a lot of restaurants.

Voordelen:: Beste ontbijt van mijn reis waarbij ik 7 hotels heb bezocht.

Nadelen:: Uitzicht, Kamers wat gedateerd.

Voordelen:: Staffs are friendly & well trained. Check in & out are efficient and quick.

Nadelen:: Kisses at hotel lobby from Mosquitoes.

Voordelen:: Good service from staff a 5 star hotel with an amazing roof top outlook

Voordelen:: This hotel was a great stay. King treatment from the time I stepped from the cab to the time I checked out.

Nadelen:: Nothing to dislike.

Voordelen:: Excellent hotel, very helpful and kind staff. Swimming pool was lovely and warm. Room was gorgeous we had a lake view room and it was beautiful. We were also treated to a lovely cake and card as it was our wedding anniversary while we were there. Room was super clean and the bathtub was lovely with plenty hot water the whole time. I would highly recommend to stay here.

Nadelen:: I did notice some guests spitting and blowing their nose into their hands in the swimming pool and they weren't stopped by staff.

Voordelen:: Very good place to go with your partner. My second stay, this time in private, great. Great breakfasts, and more importantly, delicious coffee.

Nadelen:: Everything was fine.

Voordelen:: Luxueuze kamer, super ontbijt.

Nadelen:: Alles perfect, afgezien van de sauna die maar een temperatuur van 60 graden heeft.

Voordelen:: We were lucky to be the guests of the day so they upgraded us to a beautiful suite on the 17th floor! As it was our 10 years anniversary, we had a nice cake waiting for us in our room! We also had the full access to the lounge! The rooftop is very nice with great cocktails and an amazing view on the city! I also enjoyed the fitness center and the swimming pool on the 4th floor! All staff members were lovely !

Nadelen:: Nothing

Voordelen:: Hotel is by the famous lake and we could also see the Red River from our room. Although it is not in downtown, it is easy to visit a couple of nearby famous temples and some downtown tourist sights by walking. Breakfast is good too. The nearby Home Vietnamese Restaurant recommended by the hotel was excellent.

Nadelen:: Before booking this hotel, we called to check if the indoor pool was open. Unfortunately, we were not informed that the pool would be temporarily closed for cleaning service the day before we checked in.

Voordelen:: This hotel was exceptional. The staff were friendly, providing outstanding service Great facilities. Great location. Highly recommend

Voordelen:: Prachtig hotel, met alles erop en eraan, zeer goede service. Personeel super vriendelijk, ongelofelijk buffet ontbijt met een echte latte koffie.Zeer mooi uitzicht op meer . Prijs kwaliteit nog nooit gezien !

Nadelen:: er was niets dat mij tegenviel, en zou het iedereen aanraden

Voordelen:: View is very nice. Receptionist is good.

Voordelen:: Groot en luxe hotel met een zeer uitgebreid ontbijtbuffet.

Nadelen:: Het hotel is erg groot en vooral gericht op de aziatische markt. Voor ons prima voor een nacht, maar niet voor een lang verblijf.

Voordelen:: everything is perfect here,price is reasonable.hope come back next time

Voordelen:: room, facilities, tiny caffe Latte for breakfast rather than a mug

Nadelen:: check-in 3 PM or later.

Voordelen:: The only positive remark I can give is the girl at the reception was super professional and helpful.

Nadelen:: Staff needs to pay attention to details and needs to be more focused ... When they guide you to a table you expect that the table is dressed as it should be and not half. When they are writing down your order and they bring just half of what you have ordered... I had the impression that they had difficulties communicating in English.

Voordelen:: Alles top.het buffetrestaurant .de enorme keuze met topproducten.alles enorm proper.iedereen zeer vriendelijk. Echt een aanrader.

Nadelen:: Niets .alles perfect .

Voordelen:: Wonderful

Nadelen:: All good

Voordelen:: Nice room view, comfy bed, helpful staff

Nadelen:: room deco is definitely updated

Voordelen:: The buffet is excellent and great value for money

Voordelen:: Vriendelijk personeel

Nadelen:: Lawaai werken in buurt hotel

Voordelen:: perfect

Nadelen:: No

Voordelen:: Uitgebreide gym, binnen- en buitenzwembad, uitzicht vanuit de bar op de 63e etage (de rooftopbar was dicht ivm onweer), supermarkt onder het hotel (kun je evt zelf ontbijt kopen), prima kamer.

Nadelen:: De prijs staat niet in verhouding tot de kwaliteit: je verwacht een tophotel maar in Hanoi hebben we goedkoper geslapen met veel meer service. Zoals een welkomstdrankje of een bellboy die je koffers naar de kamer brengt. Ondanks dat je hoog in het gebouw zit, gaat het geluid van de straat onder je, dwars door de ramen heen. We hebben geen ontbijt genomen: we vonden de prijs van 26 dollar pp exorbitant hoog.

Voordelen:: New very comfortable rooms. Our Suit was amazing! Restaurants are amazing! Highly recommended!

Voordelen:: Excellent staff and very good club lounge.

Voordelen:: Het hotel is van alle gemakken voorzien. Vriendelijk en behulpzaam personeel, prachtige kamer met fantastisch uitzicht, gezellige rooftop bar. Het oude centrum van Hanoi is gemoedelijker maar er is genoeg reuring in de omgeving.

Nadelen:: Het overstappen van de liften was even wennen maar er zijn geen minpunten te noemen.

Nadelen:: In case you are in a hurry, Hotel provide box to take your breakfast out

Voordelen:: Nice and couteous staff, breakfast with a wide range of choice.

Nadelen:: Nothing I didn't like.

Voordelen:: Nothing

Nadelen:: It's very old property. Ridiculous... Insulting Sheraton brand. No wifi in rooms.

Voordelen:: Great hospitality received from all staff and I lovely surprise of a room upgrade on arrival

Voordelen:: Grote, mooie kamer. Uitzicht op het meer. Prachtige ruime badkamer met bad. Zeer uitgebreid ontbijt. Mooie rustige ligging. Aardig personeel.

Nadelen:: Ligging ten opzichte het centrum. Maar goed te doen met taxi. Lopend half uurtje

Voordelen:: The staff are extremely helpful and cannot do enough for you. They make you feel both very welcome and as if you are with very close friends. It is a great location close to the Old Town. Breakfast extremely varied -- European and Asian dishes on offer -- plenty of it and very good value for money.

Nadelen:: The hotel is trapped in a time warp and exhibits all that is hideous about 1970s decor. Both decor and facilities could do with a makeover. Faded splendour comes to mind. Like many hotels in the Far East they are smoking rooms and there is nothing on either hotel booking websites or the hotel's website to warn you of this. I booked what I thought was a non-smoking room and only after a great deal of fuss was transferred to a non-smoking room. Their should be a very clear advice if booking a room it is a smoking room you are booking.

Voordelen:: Great hotel and service love to stay again.

Voordelen:: The breakfast was outstanding

Nadelen:: Nothing

Voordelen:: Room size, convenience, seeing staff santise and clean public areas, good fun live music on weds evenings in lounge area downstairs. A great business hotel.

Nadelen:: The smell of the room is very damp. Housekeeping every day did not entirely clean well compared to other hotels around the world. We would leave our room and come back to tidy beds and new towels however the bathroom floors were not clean and you could see hairs on the floor. Also mosquitoes- I got bitten 5 times in one night. The rooms can have a very damp smell when you walk in. Selection of drinks and cakes could also be improved in the lounge downstairs.

Voordelen:: Nice hotel, cleanliness, and facilities

Nadelen:: The breakfast is excellent, but the cutlery sets and tea cups are ugly. It is not fixed in this hotel. The cutlery sets pulls on the table after meal, it is not hygienic.

Voordelen:: breakfast was good , dinner was expensive and not all of that, staff was great

Voordelen:: Alle voorzieningen, locatie, hygiëne ,personeel.

Voordelen:: De vriendelijkheid van het personeel.

Nadelen:: Kamer had geen inloopdouche

Voordelen:: Great hotel with many facilities.

Voordelen:: Breakfast was great, the room is nice and clean, staff is wonderful.

Voordelen:: Concierge were excellent

Nadelen:: The Hotel Manager, Marc, was extremely rude to some guests at the hotel - we found this very sad to watch and hope the GM takes action There was also a lot of maintenance works at the hotel which was a nuisance

Voordelen:: Prijs, ligging, food service

Nadelen:: Nabijheid van kleinere handige winkels.

Voordelen:: Location and access to old quarters for visits of tourist attractions

Nadelen:: Hotel staff were indifferent to customer comment and suggestions. Elevators were old and speakers of the elevator keep creating sshi! sound. I suggested different hotel staff at different point in time to fix the problem but no reaction followed. Hotels have year end parties in January, seasonal events in most of Hanoi hotel but Daewoo hotel events were extremely terrible as their event speakers were so loud and we could not take rest in the room up until 10:00PM. It used to be nice hotel but they failed to invest for maintenance; carpets were worn out too much and bathroom doors squeaking.

Voordelen:: The staff

Nadelen:: The price

Voordelen:: Prachtig zwembad

Nadelen:: Airco was zeer moeilijk te bedienen en onduidelijk. Eén dag was ik nog op de kamer om 8.30u toen ze langskwamen om de kamer te doen, ik vroeg om later terug te komen want was pas om 9u weg en toen hebben ze de kamer gewoon niet gedaan die dag. Geen toeristische info beschikbaar, enkel een kaart van de stad in het Japans en vol publiciteit. Ze wilden/konden niet helpen bij het boeken van tickets voor theater. Ze belden op mijn eerste ochtend om 8.30u aan de deur van de kamer om de kamer te doen (op een zondag!). Voor iemand met jetlag die wilde uitslapen, niet ideaal. Er waren werken aan de draaideur van de ingang waardoor die meerdere dagen niet bruikbaar was en de klapdeuren ernaast moesten gebruikt worden. Die konden slechts in één richting gebruikt worden en er stond zelden iemand om de deuren te openen. Gasten die met pak en zak toekwamen, moesten dan maar hopen dat ze niet alleen waren of dat een andere gast de deur voor hen opende. De gratis wifi werkte zéér slecht, viel constant uit, was niet betrouwbaar. Je was de hele tijd bezig met terug connectie te maken. Zeer vervelend.

Voordelen:: One of the best Business hotel in Hanoi

Nadelen:: nothing

Voordelen:: Location

Nadelen:: Lounge was very poor

Nadelen:: Quite far from the center of the city

Voordelen:: Hulpvaardigheid van het personeel. De centrale ligging van het hotel - ook.vlak naast vertrekpunt Sapa Express naar Sapa.

Nadelen:: De beschrijving Elegance Room vermeldt niet dat de kamer geen raam heeft. Ontbijt was op zich goed en voldoende, maar broodjes waren soms hard en uitgedroogd, sneetjes eveneens wat uitgdrogd, de thee was koud (magnetron in).

Voordelen:: This is my 2nd time to stay this hotel -Friendly staff -Good Value -Good Location (Close to Sapa Express) and everything

Voordelen:: Grote 4 persoons kamer

Nadelen:: Het matras was echt keihard!

Voordelen:: Geweldige locatie, fijn balkon en goede uitleg van de staf. Een van de weinige hotels die een leuke styling heeft. Alle opmerkingen/klachten/vragen die we hadden werden meteen behandelt.

Nadelen:: Problemen met de afvoer en warm water. Deze problemen werden snel en goed opgelost! Maar de kamer heeft geen premium feeling. Ook het ontbijt kan beter.

Voordelen:: Ist class service, quality staff

Nadelen:: Nothing

Nadelen:: Not enough heating control.

Voordelen:: De locatie is perfect. Vlakbij het meer, oude wijk en poppentheater.

Nadelen:: De bedden zijn plank hard. Voor de prijs had de service beter mogen zijn, zo ook bij het ontbijt.

Voordelen:: Personeel probeerde waar mogelijk ons te helpen met taxi en vroeg ontbijt

Nadelen:: We werden overgeplaatst naar een ander hotel (in verband met kapotte airco). Dit andere hotel was helaas totaal niet in de buurt van het gene we hadden gekozen. Ook de kamer zelf was niet zoals ik het gekozen had (nauwelijks raam, luidruchtig, schimmel, vieze lakens)

Voordelen:: Very friendly staff, food was OK, we had quiet side of acommodation.

Nadelen:: No complains.

Voordelen:: Mooi centraal gelegen bij hoan kiem lake. Personeel heel vriendelijk en willen echt alles voor je regelen!! Ruime kamers. Ontbijtzaal was erg klein, maar je kon van alles pakken en ook bestellen!

Nadelen:: Harde bedden

Voordelen:: The price, the room and the staff were very good other than the lack of a hot shower.

Nadelen:: Getting woken up at 11.30pm to move my bike inside was not ideal at all. It was fine where it was, not obstructive to anything. Despite this likely being to ensure my bike wasn’t stolen or tampered with, I was asleep and would have preferred to stay that way.

Voordelen:: Je krijgt een menukaart waar je je ontbijt kan uitkiezen. Personeel is heel vriendelijk. Wij kregen een presentje omdat we op huwelijksreis waren.

Nadelen:: -

Voordelen:: The room was great and very definitely value for money.

Nadelen:: The breakfast offer could have been better. a western style spread could have been appreciated . but on the whole the breakfast was ok.

Voordelen:: The staff, the room

Nadelen:: Nothing

Voordelen:: I have lived in this hotel for over ten years. Very nice hotel in Hanoi.

Voordelen:: The was friendly . The breakfast was fresh and delicious. David Quang at the tour desk was kind and helpful

Voordelen:: Bed was super comfortable. Quiet place, only a few mins away from old quarter. Friendly staff and a sparkling clean facility.

Nadelen:: Breakfast could be improved. Swimming pool water was cold.

Voordelen:: Friendly staff and nice and clean hotel with swimming pool. Clean rooms and ok breakfast.

Nadelen:: Bread wasn’t that fresh

Voordelen:: fair value

Nadelen:: aweful breakfast and in room food.

Nadelen:: Breakfast wasn't great

Nadelen:: Receptionist took quite long time to checkin. No welcome drink!

Voordelen:: Location was good

Nadelen:: Beds very hard language barrier sometimes hard prices of food and beverages

Voordelen:: A Japanese-style restaurant

Nadelen:: A male receptionist is a little bit cold in commounicating.

Voordelen:: very good breakfast and swimming pool

Nadelen:: I don't like the way the staff at the counter treat the customer. They are not friendly enough. Not like the staff I met in other 5-star hotel.

Voordelen:: The executive lounge was very nice (and very quiet) and the pool area was lovely and quiet too! The staff were very helpful. Breakfast was very good with a large selection of asian and western choices.

Nadelen:: Although breakfast was great, I used the 20% off food at the ground floor restaurant for lunch and i was a little disappointed with the quality of the food.

Voordelen:: Outstanding first rate staff from the bagage handlers to reception, restaurant and housekeeping; amazing breakfast buffet; extremely clean and comfortable rooms. Great value.

Nadelen:: Location could be a little better.