Hotels in Hanoi

Voordelen:: Geweldig vriendelijke service en locatie

Nadelen:: Geen bar toegang

Voordelen:: Mövenpick is centraal in het stad gelegen maar niet te druk qua verkeer. Personeel is zeer vriendelijk en behulpzaam. Kamers zijn ruim en proper.

Nadelen:: Arrived late and was very tired. Was given a room they knew had non-functioning air conditioner.Vietnam in summer is not place to be without AC. They pretended they didn't know, but the room had evidence of being rejected by other guests. Finally got different room next day. Inexcusable behavior on part of hotel.

Voordelen:: Het ontbijt was geweldig en personeel super vriendelijk. De douche was ook heerlijk!!

Nadelen:: Kamer was te koud!! Ook het hotel was vrij koud. De jaloezieën op kamer was vies. Deze moet vaker schoon gemaakt worden.

Voordelen:: Nice and clean room, comfy bed and good service

Nadelen:: I had the feeling that the A/C was not cold enough despite changing the room upon few hours...maybe is centralised controlled rather than in-room and that makes no sense.

Voordelen:: Hadden op de kamer gedineerd en het eten was super smaakvol!

Voordelen:: Heerlijk ontbijt, goed diner

Nadelen:: Hard bed

Voordelen:: Good Location and breakfast. Staff is friendly. Facilities are well-maintained

Nadelen:: Door card does not work from time to time.

Voordelen:: Comfy Bed, nice service,smiley staff

Nadelen:: I think that the A/C might not set up correctly as despite the room change and the 19C shown on the display the room was not "that" cold also considering that now in Hanoi there are 37-38 degree outdoor...

Voordelen:: Good and clean property

Nadelen:: Wifi is very unstable unfortunately

Voordelen:: Excellent location, very nicely decorated room, very comfortable bed. Truly excellent breakfast, if a bit pricey.

Nadelen:: For some, the lack of swimming pool might be an issue, it would've been for me had I visited with my family. As it is now I don't mind it at all.

Voordelen:: Convenience area.

Nadelen:: I have stayed on the fifth floor but it still very noisy. There isn’t any double-panes widow. And windows aren’t clean.

Voordelen:: Friendliest staff ever... They go way beyond their responsibilities to help...

Nadelen:: the room was next to the elevator and it is beeping constantly... it is not a complaint; i will know which room to book next time.

Voordelen:: The staff at the front desk, concierge and at breakfast.

Nadelen:: It does not have a swimming pool. It would be wonderful if this place had a swimmin pool and a hot tub.

Voordelen:: Room was very clean.

Nadelen:: My room does not have a bathtub. Breakfast was a little bit poor.

Voordelen:: room service staff and cleaning staff , the do every thing to make confortable spicaly afternoon bed arrange is good with flower

Nadelen:: i expected welcome fruit basket as usually most hotel at hanoi , the breakfast is very very bad even the staff no good service speacialy when they start arrange the tabel even before breakfast time is over , and they talk together shouting ( high voice mean ) even I take dinner once but open buffet is very very poor

Voordelen:: Very polite staff

Voordelen:: Shop. Visit crafts villages. Filled about 6Gig of memory cards with pictures

Nadelen:: Although friendly, the staff was somewhat unstrained.

Voordelen:: Prima service, goed ontbijt, prachtige kamers. Beetje prijzig, maar wel waar voor zijn geld.

Voordelen:: everything is perfect here,price is reasonable.hope come back next time

Voordelen:: room, facilities, tiny caffe Latte for breakfast rather than a mug

Nadelen:: check-in 3 PM or later.

Voordelen:: The only positive remark I can give is the girl at the reception was super professional and helpful.

Nadelen:: Staff needs to pay attention to details and needs to be more focused ... When they guide you to a table you expect that the table is dressed as it should be and not half. When they are writing down your order and they bring just half of what you have ordered... I had the impression that they had difficulties communicating in English.

Voordelen:: Alles top.het buffetrestaurant .de enorme keuze met topproducten.alles enorm proper.iedereen zeer vriendelijk. Echt een aanrader.

Nadelen:: Niets .alles perfect .

Voordelen:: Wonderful

Nadelen:: All good

Voordelen:: The activities that the hotel provided made for the perfect staycation especially after being in lockdown during Covid! Thank you to the manager, Phong, and all of his staff for providing us with an amazing night away in our hometown city.

Voordelen:: Nice room view, comfy bed, helpful staff

Nadelen:: room deco is definitely updated

Voordelen:: The buffet is excellent and great value for money

Voordelen:: The staff were lovely, the pool area was amazing and the rooms were beautiful. Overall I felt the food was greatly overpriced for what you end up getting. I am a vegan and I pre-warned the hotel. My first lunch was really disappointing and the waiting staff did not understand what veganism is.I had to order french fries and a bowl of lettuce for my lunch off the side order menu. I told the hotel about this and I must admit they went through a lot of effort to ensure that I had vegan options for dinner and breakfast and apologized for my disappointing lunch. However, even so I think that a hotel of this standard and international guest fare, should have wonderful, delicious and exciting vegan options on the menu in any case. Not just as an afterthought. It is 2020, there are very many vegans in the world and we should not have to feel like the hotel is going through some special effort to create something off menu. Research what it means and get your chefs, kitchens and staff to create vegan menu's with options. Not just a quick salad or simple pasta. There are amazing vegan restaurants in Hanoi and I could have easily had far better food, for less money somewhere else in Tay Ho.

Nadelen:: The food

Voordelen:: Had a really relaxing weekend. The staff were really helpful, the food was great and the room had a beautiful view right out over the lake. The breakfast was one of the best I have had in a hotel- lots of options.

Nadelen:: The location is perfect if you want to stay outside of the city. But you need to get taxi's for any of the tourist attractions, it is not near the old town.

Voordelen:: The hotel is located next to a beautiful lake and the sceneries are great with excellent service and very efficient and polite employees

Nadelen:: Had dinner at the Milan Saigon Restaurant and the food was not good considering that we paid US$ 120 for 2 persons which is really expensive and the quality is really not up to a hotel of that status but the prices are exhorbitant.

Voordelen:: The room is beautiful and the hotel is very unique in the city and very nice. The staff are hungry for tips..but worth it to stay in

Nadelen:: The location is not in the center of the city

Voordelen:: superb, timely service, what you expect and this is what differentiates the 5* hotel from the 3* hotel.

Voordelen:: Luxe, mooie kamers. Prachtig zwembad.

Nadelen:: Ligging net wat te ver buiten het centrum. Drankjes en eten in hotel erg duur.

Voordelen:: luxe kamer, goed ontbijt.

Nadelen:: derde bed op kamer te klein en hard. veel lawaai ivm bouwwerkzaamheden in de nacht.

Voordelen:: Absolutely excellent service! The staff were always friendly and ready to help with any request for assistance.

Nadelen:: Internet access should not be an extra cost item at a hotel of this nature, especially when the rate for 24 hours of Internet access is more than what I pay at home for a whole month's Internet access!

Voordelen:: Place is very peaceful and quite. I cannot comment about location as I did not have a chance to walk around. But seems to me that is a little far from downtown, 15 minutes by taxi.

Voordelen:: Great service, no additional wishes

Voordelen:: The hotel is new ,clean, facing water and excellent for relaxation

Nadelen:: When it is raining we have to walk to the main building which is not convenience and will get wet

Voordelen:: Very nice hotel good quality price ratio

Nadelen::

Voordelen:: Good lake front location. Quiet. The view from the lakefront bar is just wonderfull. Good services as you would expect from any InterContinental. Good restaurants within walking distance.

Nadelen:: Nothing.

Voordelen:: Perferct service in all aspects; beautiful location in pavillions in the Westlake

Nadelen:: The concierge mixed up my check-in luggage with a group of other guests and left in a bus, but the concierge manager solved this problem in the most adequate way and my suitcase was delivered to the airport by her personally and I was still in time for checkin-in. Good solution, however they should avoid such situations

Voordelen:: Skies were clear, so the view was breath taking. Different times of the year you may have zero view due to clouds/fog. Breakfast was great did nicely with the Asian and Western blend. I liked the outdoor pool too.

Nadelen:: This was a great deal, so don't have anything to complain about. I've lived in Asia for over 10 years and this is definitely a 5 star experience. Nothing I didn't like.

Voordelen:: Vriendelijk personeel

Nadelen:: Lawaai werken in buurt hotel

Voordelen:: perfect

Nadelen:: No

Voordelen:: Everything is set at the highest standard....

Nadelen:: Absolutely nothing

Voordelen:: By far this is the best Hotel in Hanoi, best room, best deco , best service. You can't go wrong with it....

Nadelen:: absolutely nothing....

Voordelen:: We loved the bkf, the services, the pool... everything

Voordelen:: Uitgebreide gym, binnen- en buitenzwembad, uitzicht vanuit de bar op de 63e etage (de rooftopbar was dicht ivm onweer), supermarkt onder het hotel (kun je evt zelf ontbijt kopen), prima kamer.

Nadelen:: De prijs staat niet in verhouding tot de kwaliteit: je verwacht een tophotel maar in Hanoi hebben we goedkoper geslapen met veel meer service. Zoals een welkomstdrankje of een bellboy die je koffers naar de kamer brengt. Ondanks dat je hoog in het gebouw zit, gaat het geluid van de straat onder je, dwars door de ramen heen. We hebben geen ontbijt genomen: we vonden de prijs van 26 dollar pp exorbitant hoog.

Voordelen:: Excellent staff and very good club lounge.

Voordelen:: Het hotel is van alle gemakken voorzien. Vriendelijk en behulpzaam personeel, prachtige kamer met fantastisch uitzicht, gezellige rooftop bar. Het oude centrum van Hanoi is gemoedelijker maar er is genoeg reuring in de omgeving.

Nadelen:: Het overstappen van de liften was even wennen maar er zijn geen minpunten te noemen.

Voordelen:: The staff were outstanding very good job

Voordelen:: JW Marriott is a fantastic hotel. even that we stay only one night, everthing was more then perfect. We came at 13:00 pm, they immediatly take the bags to the room and they were very kind and show us everything. The room was clean, big and very fancy. Also, the breakfast was incredible and we had so many options to choose and eat (we don't eat everything) Thank you JW, it was so great and we would highly recommend for everyone we meet who will arrive to Hanoi

Voordelen:: Nice stay, but the location is not very nice. More like a business hotel. But very comfortable and luxurious

Voordelen:: We traveled in Vietnam for almost 2 weeks,this hotel is the best one we stayed.

Voordelen:: The breakfast is amazing everything in general is worth the price paid

Nadelen:: The hotel still uses plastic amenities

Voordelen:: Comfortable room in a quite zone of the busy Hanoi

Nadelen:: Location is far from main attractions but you can sleep in a tranquil zone of busy hanoi

Voordelen:: The staff at the airport pickup was very friendly. It was very quickly to recognise him when he was standing outside of the terminal although he wasn’t holding the electric board as mentioned in the email.

Nadelen:: The tissue went empty very quickly. The lighting wasn’t very easy to control in the bathroom when we intended to fall asleep. The location wasn’t very convenient either, not to mention the lunar new year holiday. The costs of hotel are very disappointing.

Voordelen:: It‘s a beautiful and relaxing place in the hustle and bustle of Hanoi. Nice lake view, great staff, warm welcome, cozy bar, just perfect for a stay in the city, close to everything, but far enough. Wonderful lobby, delicious food, really worth a visit

Nadelen:: Our room was quite small and it‘s about 2,2 kilometer walk to the old quarter

Voordelen:: Staffs are friendly & well trained. Check in & out are efficient and quick.

Nadelen:: Kisses at hotel lobby from Mosquitoes.

Voordelen:: Good service from staff a 5 star hotel with an amazing roof top outlook

Voordelen:: This hotel was a great stay. King treatment from the time I stepped from the cab to the time I checked out.

Nadelen:: Nothing to dislike.

Voordelen:: all was as you expect !

Nadelen:: No complaining, all went well !

Voordelen:: Luxueuze kamer, super ontbijt.

Nadelen:: Alles perfect, afgezien van de sauna die maar een temperatuur van 60 graden heeft.

Voordelen:: We were lucky to be the guests of the day so they upgraded us to a beautiful suite on the 17th floor! As it was our 10 years anniversary, we had a nice cake waiting for us in our room! We also had the full access to the lounge! The rooftop is very nice with great cocktails and an amazing view on the city! I also enjoyed the fitness center and the swimming pool on the 4th floor! All staff members were lovely !

Nadelen:: Nothing

Voordelen:: Hotel is by the famous lake and we could also see the Red River from our room. Although it is not in downtown, it is easy to visit a couple of nearby famous temples and some downtown tourist sights by walking. Breakfast is good too. The nearby Home Vietnamese Restaurant recommended by the hotel was excellent.

Nadelen:: Before booking this hotel, we called to check if the indoor pool was open. Unfortunately, we were not informed that the pool would be temporarily closed for cleaning service the day before we checked in.

Voordelen:: This hotel was exceptional. The staff were friendly, providing outstanding service Great facilities. Great location. Highly recommend

Voordelen:: Prachtig hotel, met alles erop en eraan, zeer goede service. Personeel super vriendelijk, ongelofelijk buffet ontbijt met een echte latte koffie.Zeer mooi uitzicht op meer . Prijs kwaliteit nog nooit gezien !

Nadelen:: er was niets dat mij tegenviel, en zou het iedereen aanraden

Voordelen:: View is very nice. Receptionist is good.

Voordelen:: Groot en luxe hotel met een zeer uitgebreid ontbijtbuffet.

Nadelen:: Het hotel is erg groot en vooral gericht op de aziatische markt. Voor ons prima voor een nacht, maar niet voor een lang verblijf.

Voordelen:: Relaxing luxury, next to very busy and noisy town/traffic. Nice staff.

Nadelen:: luxury kamer was veeeeel te duur, kamer was te klein, kon amper 2 koffers kwijt. Dit in vergelijking met standaard kamers van andere 5 sterren hotel in het verre oosten, waar je gemiddeld 80 euro voor een ruimere kamer betaalt is 180 euro per nacht echt belachelijk. Hotel was mooi natuurlijk, personeel en service niks op aan te merken. Het gaat alleen om de prijs in die regio.

Voordelen:: Warm efficient welcome,reception staff friendly and helpfull.All services that we used were faultless, arranging to stay on the return to Hanoi, 4 days later was prompt and carried out by a very helpfull staff. Concierge personnel always attentive.Breakfasts had a good veriety of choice.

Voordelen:: Friendly and efficient staff. High quality of the rooms. Excellent Executive Floor. Convenient location.

Voordelen:: the buffet...excellent

Nadelen:: the aroma

Voordelen:: it was very comfortable!!!!!

Nadelen:: nothing!!!

Voordelen:: The location is good so far.... Great lounge at 22-nd floor with wonderful view from the open deck. Very helpful concierge service.

Nadelen:: Not very central location, very high food and beverages prices for Vietnam

Voordelen:: Zeer goede ontvangst en service tijdens het verblijf. Mooie kamers en zeer schoon. Betrouwbare Laundry Service met normale retourtijd van 4 uren. Ook 1 uur was mogelijk. Je voelt je hier echt op je gemak.

Nadelen:: Ik heb geen negatieve opmerkingen.

Voordelen:: The Concierge service were very very good. Very efficient and knows their stuffs.

Nadelen::

Voordelen:: alles is positief aan dit hotel. absoluut waarde voor het geld. Top hotel

Nadelen:: -

Voordelen:: Breakfast was excellent

Nadelen:: It's a bit far away from the center of the city and due to the traffic it's difficult to get to downtown

Voordelen:: The rooms are very nice and comfortable. I was on the higher floor which probably is better. They have done some very creative changes to the breakfast menu and it is definitely one of the best I have had anywhere in the world. The addition of fusion fruit smoothies is very creative

Voordelen:: I got a room with terrace.

Nadelen:: Price a little bit high

Voordelen:: The bed was really comfy and the pool was lovely

Nadelen:: The shower was terrible, the toilet looked dirty. Overall the hotel reception area looked 4 star but the room was more 3 star. Very disappointed as it was overpriced for Asia

Voordelen:: The bed was comfortable

Nadelen:: Need to do something to improve the checking in process

Voordelen:: Very clean rooms with comfortable beds and especially the pillows were amazing for a good night sleep. Very comfortable stay and the the staff was very friendly. Amazing breakfast, also the executive lounge was great as ever with very friendly atmosphere. Also used the steam and sauna facilities after hectic day which was very relaxing.... overall a great experience.

Nadelen:: N/a

Voordelen:: Breakfast and clean/grand hotel appearance. Good price and value

Nadelen:: Location could be more central for tourist activity, but this isn’t an issue given cheap Ubers/taxis

Voordelen:: Very Comfortable beds. The breakfast is good. And I must say the bedrooms were very clean which is the most important thing

Nadelen:: The employees did not give us the best tips. For example, the concierge sent us to halong bay on a private car, and when we got there we were informed there were no more boats. It was an expensive trip, and the concierge didn't alert us to the fact that halong bay boat tours finish at a certain hour so we would need to leave very early in the morning. They did not know any restaurant around the hotel, only saying that there was a main avenue with a lot of restaurants.

Voordelen:: Beste ontbijt van mijn reis waarbij ik 7 hotels heb bezocht.

Nadelen:: Uitzicht, Kamers wat gedateerd.

Voordelen:: Only the bell and concierge staff are helpful

Nadelen:: everything except the bell and concierge staff

Voordelen:: good

Nadelen:: The travel agency is lier. the vietnamese man request more commisson for himself and refused to pay back ticket fee when I cancel the flight. disgusting expierence.

Voordelen:: Just happy with the facility the hotel provide. Not too crowded.

Voordelen:: The hotel was really good and the rooms are also very good .It has all the facilities of a good star hotel ,It was impressive .Anand Jain

Nadelen:: The gym was not that great ,It lacked quality equipments and it really needs a makeover ,otherwise other facilities like sauna and Jacussi are very good .

Voordelen:: Goed verzorgde kamer.

Nadelen:: Het hotel zelf is vrij sfeerloos.

Voordelen:: Friendly and efficient staff,all was well organised with attentive personnel.Position of hotel was to our liking for access to shops and places of interest.

Nadelen:: Would have liked bath robes in the room.

Voordelen:: Efficiency and kindness of the staff. Breakfast with a wide choice of international, japanese, chinese and vietnamese foods. Taxi service with a possibility of more lengthy rents (some hours - trip to the Ba Vi national park) with acceptable prices.

Nadelen:: The pool was dirty at our arrival but it improved considerably during our stay.

Voordelen:: I like the fittness center

Nadelen:: The service in the restaurant during breakfast time was poor

Voordelen:: Ontbijt was goed, alles wat je maar mocht bedenken is daar aanwezig. Omdat het zo ver van het centrum afligt is het wel een stuk rustiger hier.

Nadelen:: Moet doorgaan voor een 5 sterren hotel, maar valt naar mijn mening meer in de 3 sterren categorie. Kamers zijn oud en niet al te schoon. Ruiken muf en vloerbedekking zit vol met vlekken. Ligt ver van het centrum vandaan als je hier voor een stedentrip wilt verblijven. Personeel bij de receptie spreekt zeer slecht Engels. Iets wat je niet mag verwachten in een 5 sterren hotel.

Voordelen:: Eigenlijk niets

Nadelen:: Service van het personeel- weinig behulpzaam. Properheid van de kamer; de kamer stonk en er zaten veel vlekken in het tapijt. Het bed sliep slecht en de airco werkte niet goed en maakte bovendien veel herrie. Het ontbijt was ok maar het personeel vond het nodig om alles af te ruimen om 9.45 terwijl we tot 10 u zouden kunnen ontbijten. Al met al een teleurstellende ervaring.

Voordelen:: The hotel was superb and very comfortable. The bedding is just great. Feel very comfy inside the room. Great value for price and personnel is very receptive and handy.

Nadelen::

Voordelen:: welcome approach

Nadelen:: The cleanliness at the jacuzzi and sauna was very bad

Voordelen:: The room was great and very definitely value for money.

Nadelen:: The breakfast offer could have been better. a western style spread could have been appreciated . but on the whole the breakfast was ok.

Voordelen:: The staff, the room

Nadelen:: Nothing

Voordelen:: I have lived in this hotel for over ten years. Very nice hotel in Hanoi.

Voordelen:: The was friendly . The breakfast was fresh and delicious. David Quang at the tour desk was kind and helpful

Voordelen:: Bed was super comfortable. Quiet place, only a few mins away from old quarter. Friendly staff and a sparkling clean facility.

Nadelen:: Breakfast could be improved. Swimming pool water was cold.

Voordelen:: Friendly staff and nice and clean hotel with swimming pool. Clean rooms and ok breakfast.

Nadelen:: Bread wasn’t that fresh

Voordelen:: fair value

Nadelen:: aweful breakfast and in room food.

Nadelen:: Breakfast wasn't great

Voordelen:: Lovely staff and the hotel facilities were very comfortable. The food was delicious!

Nadelen:: The jacuzzi wasn't hot at all and the sauna wasn't working.

Voordelen:: Clean and quite with a good and friendly manner of the staff - that is why I like Melia hotel

Voordelen:: Room size, convenience, seeing staff santise and clean public areas, good fun live music on weds evenings in lounge area downstairs. A great business hotel.

Nadelen:: The smell of the room is very damp. Housekeeping every day did not entirely clean well compared to other hotels around the world. We would leave our room and come back to tidy beds and new towels however the bathroom floors were not clean and you could see hairs on the floor. Also mosquitoes- I got bitten 5 times in one night. The rooms can have a very damp smell when you walk in. Selection of drinks and cakes could also be improved in the lounge downstairs.

Voordelen:: Nice hotel, cleanliness, and facilities

Nadelen:: The breakfast is excellent, but the cutlery sets and tea cups are ugly. It is not fixed in this hotel. The cutlery sets pulls on the table after meal, it is not hygienic.

Voordelen:: breakfast was good , dinner was expensive and not all of that, staff was great

Voordelen:: Alle voorzieningen, locatie, hygiëne ,personeel.

Voordelen:: The meal were taste very good and helpful to arrange for my sick friend. The staffs are very kind to assist me to wake up and check out very early morning.

Voordelen:: De vriendelijkheid van het personeel.

Nadelen:: Kamer had geen inloopdouche

Voordelen:: Breakfast was great, the room is nice and clean, staff is wonderful.

Voordelen:: Concierge were excellent

Nadelen:: The Hotel Manager, Marc, was extremely rude to some guests at the hotel - we found this very sad to watch and hope the GM takes action There was also a lot of maintenance works at the hotel which was a nuisance

Voordelen:: Food was really good in all restaurants.

Nadelen:: Facilities are old

Voordelen:: Voor de zakelijke reiziger een prima hotel met alle benodigde faciliteiten.

Nadelen:: De internetverbinding op de kamer was goed, maar de server van het hotel blokkeerde wel de verbining die ik met de server op mijn kantoor in NL mot maken op mijn e-mail op te halen en dat was jammer !

Voordelen:: Het hotel is uitstekend, Goede service, prettige ambiance. Maar...Bij het uitchecken bleek dat de door booking.com aangegeven prijs lager was dan het bedrag dat ik moest betalen. $ 519,75 ipv $ 495. Bezwaren werden niet gehonoreerd, jullie reserveringsbevestiging maakte geen indruk. Graag restitutie van het verschil

Nadelen:: The service was mediocre for a 5-star hotel. Almost all 3/4 star hotel that I've been in Asia would beat it hands down... Overpriced for Vietnam.

Voordelen:: Bedroom en breakfest very good.

Voordelen:: Location. It's in the business centre and within walking distances to shops and sites.

Nadelen:: Service. Staff were more interested in their chitchatting and reading fashion magzines. It's not only myself have the bad experience, other people have said about the same.

Voordelen:: The comfort, relaxed ambience and the friendly helpful staff. The food was good too, and lots of choice for breakfast Liked the mixture of Vietnamese and Western style food.

Nadelen:: No.

Voordelen:: I stayed in a Suite, just fantastic

Nadelen:: Maybe the room service menu card could be more elaborate

Voordelen:: The hotel stuff are friendly but have some language problem.

Nadelen:: The rooms have to be fully renovatiaded.They are quite old and bath rooms are not good enough.

Voordelen:: I loved the fitness centre and the spa centre. The breakfast was also good

Nadelen:: The bathroom was small and not very attractive

Voordelen:: Large, comfortable room

Nadelen:: Indifferent staff

Voordelen:: Prijs, ligging, food service

Nadelen:: Nabijheid van kleinere handige winkels.

Voordelen:: Location and access to old quarters for visits of tourist attractions

Nadelen:: Hotel staff were indifferent to customer comment and suggestions. Elevators were old and speakers of the elevator keep creating sshi! sound. I suggested different hotel staff at different point in time to fix the problem but no reaction followed. Hotels have year end parties in January, seasonal events in most of Hanoi hotel but Daewoo hotel events were extremely terrible as their event speakers were so loud and we could not take rest in the room up until 10:00PM. It used to be nice hotel but they failed to invest for maintenance; carpets were worn out too much and bathroom doors squeaking.

Voordelen:: The staff

Nadelen:: The price

Voordelen:: Prachtig zwembad

Nadelen:: Airco was zeer moeilijk te bedienen en onduidelijk. Eén dag was ik nog op de kamer om 8.30u toen ze langskwamen om de kamer te doen, ik vroeg om later terug te komen want was pas om 9u weg en toen hebben ze de kamer gewoon niet gedaan die dag. Geen toeristische info beschikbaar, enkel een kaart van de stad in het Japans en vol publiciteit. Ze wilden/konden niet helpen bij het boeken van tickets voor theater. Ze belden op mijn eerste ochtend om 8.30u aan de deur van de kamer om de kamer te doen (op een zondag!). Voor iemand met jetlag die wilde uitslapen, niet ideaal. Er waren werken aan de draaideur van de ingang waardoor die meerdere dagen niet bruikbaar was en de klapdeuren ernaast moesten gebruikt worden. Die konden slechts in één richting gebruikt worden en er stond zelden iemand om de deuren te openen. Gasten die met pak en zak toekwamen, moesten dan maar hopen dat ze niet alleen waren of dat een andere gast de deur voor hen opende. De gratis wifi werkte zéér slecht, viel constant uit, was niet betrouwbaar. Je was de hele tijd bezig met terug connectie te maken. Zeer vervelend.

Voordelen:: Good location, clean hotel.

Nadelen:: I don't like the way reception keep money of Guests for deposit incase we break something.

Voordelen:: One of the best Business hotel in Hanoi

Nadelen:: nothing

Voordelen:: Location

Nadelen:: Lounge was very poor

Nadelen:: Quite far from the center of the city

Voordelen:: It's a very good hotel. Clean, friendly staff, well equipped.

Nadelen:: I found the breakfast buffet a bit poor. Perhaps to eastern, not many cereals, no fresh orange juice.

Voordelen:: An absolutely fantastic choice for staying in Hanoi. We stayed in a club-level room and the service was impeccable. From our check-in, to the staff in the lounge, to the staff in the main restaurant, to the cleaning staff, everyone was friendly, helpful, and made us feel very welcome. We often stay in executive/club levels in Saigon/Hanoi, and this one is definitely one of the best we've stayed in during the past 6 years in Vietnam. Other Positives: --The bed was soft and comfortable--this is a huge plus in Asia --The lounge had the most incredible happy hour. It was a mini buffet, not 4-5 dishes. Each night it was different and from the smoked salmon to the seared tuna to the roasted chicken, it was just wonderful. We didn't need to go out for dinner with this vast array of food. They even had 6-8 desserts and 4-5 fruits each night. It was a large, uncrowded lounge with lots of room for people to spread out, and the seating was inviting and comfortable. --The service deserves to be mentioned again. Each evening we were welcomed to the club lounge by name, and it was a warm, welcoming atmosphere. --The room was very nice. There was a great view over the lake and a comfortable arm chair to sit in. --The bathroom had a tub and a stand alone shower. The Grohe rain shower is worth mentioning--simply the best and it makes me want to buy one for my own home. --The morning buffet breakfast was vast and delicious. From chocolate croissants, to omelets, to hot dishes (all served with lovely lattes or teas), there isn't much you could want that wasn't on this buffet. Excellent service by the restaurant staff, which deserves recognition.

Nadelen:: I'm honestly not sure there is much to improve upon! It will be our first choice upon returning to Hanoi.

Nadelen:: In case you are in a hurry, Hotel provide box to take your breakfast out

Voordelen:: Nice and couteous staff, breakfast with a wide range of choice.

Nadelen:: Nothing I didn't like.

Voordelen:: Nothing

Nadelen:: It's very old property. Ridiculous... Insulting Sheraton brand. No wifi in rooms.

Voordelen:: Great hospitality received from all staff and I lovely surprise of a room upgrade on arrival

Voordelen:: Grote, mooie kamer. Uitzicht op het meer. Prachtige ruime badkamer met bad. Zeer uitgebreid ontbijt. Mooie rustige ligging. Aardig personeel.

Nadelen:: Ligging ten opzichte het centrum. Maar goed te doen met taxi. Lopend half uurtje

Voordelen:: The staff are extremely helpful and cannot do enough for you. They make you feel both very welcome and as if you are with very close friends. It is a great location close to the Old Town. Breakfast extremely varied -- European and Asian dishes on offer -- plenty of it and very good value for money.

Nadelen:: The hotel is trapped in a time warp and exhibits all that is hideous about 1970s decor. Both decor and facilities could do with a makeover. Faded splendour comes to mind. Like many hotels in the Far East they are smoking rooms and there is nothing on either hotel booking websites or the hotel's website to warn you of this. I booked what I thought was a non-smoking room and only after a great deal of fuss was transferred to a non-smoking room. Their should be a very clear advice if booking a room it is a smoking room you are booking.

Voordelen:: The breakfast was outstanding

Nadelen:: Nothing

Voordelen:: Super vriendelijk personeel, willen alles voor je doen, niets is te gek.

Voordelen:: Just loved the fact that after 4 days away we came back to another superb welcome and were welcomed by name, all 6 of us, like long lost friends.

Nadelen:: Nothing

Voordelen:: Personeel was super vriendelijk en behulpzaam.

Voordelen:: Great location, very friendly staff, lovely rooms. Would definitely recommend!

Nadelen:: Not many options when you arrive on the late side of breakfast

Voordelen:: helpful staff, cleanliness, good breakfast, free afternoon coffee

Nadelen:: small storage space in cabinet

Voordelen:: De service was perfect, goed Engels sprekend personeel, ruime keuze aan ontbijt en schone kamers.

Voordelen:: Prima luxe (niet overdreven) midden in de stad op loopafstand van de gezellige barretjes en restaurants. Lekker ontbijt, veel fruit, eitje naar keuze. Het personeel was heel vriendelijk, Danny de manager die ons verwelkomde was heel aardig en oprecht geinteresserd.

Nadelen:: Niets.

Voordelen:: Hart van toeristische zone. Geweldig personeel. Wilt verblijven. Uitstekend Engels.

Nadelen:: Niets.

Voordelen:: Het was mijn zevende reis naar Hanoi en mijn eerste keer in Pearl. De lokatie is geweldig. Mijn kamer was uitstekend, maar was ook duurder dan andere kamers.

Nadelen:: De prijs voor vergelijkbare kamers bij andere hotels in de buurt ligt iets hoger en is voor Vietnamese hotels nogal duur.

Voordelen:: Good location in the old quarter. Friendly staff with good English skills. Clean, all round great place to stay

Voordelen:: Personeel extreem behulpzaam.

Nadelen:: Geen.

Voordelen:: Prima locatie vriendelijk personeel.

Voordelen:: Fijne kamer met zn faciliteiten Niet te klein , niet te groot. De service op zich prima

Voordelen:: Het hotel ligt in de leukste en super hectische buurt van hanoi. Midden in het centrum en vlak bij het meer. Het is een oase van rust en (relatieve) luxe. Schone kamers, heel goed ontbijt en een roofbar met spectaculair uitzicht. Absolute aanrader!

Nadelen:: Eigenlijk niets. Spiegel in de badkamer hangt te laag maar er zijn veel ergere dingen in het leven

Voordelen:: Ontbijt uitstekend ondanks een wat krappe restaurant ruimte Support personeel, met name de bel boy Nam stond continue klaar om je te helpen . Nam... you did a great job for us.

Nadelen:: Matras bedden hard. Op lagere etages toch wel last van de herrie in de omgeving

Voordelen:: De ligging was perfect, midden on het centrum, maar dan in een rustig straatje. Het is gewoon een luxe hotel voor Vietnam.

Nadelen:: Niks, was niet goedkoop. Bijna 100 euro voor een familiekamer.

Voordelen:: Great place. Incredible location close to the downtown action in Hanoi.

Voordelen:: Het personeel was echt top! Super vriendelijk en heel erg geïnteresseerd waren ze

Voordelen:: The hotel was very luxurious for the price.

Voordelen:: Location was fantastic. Front desk staff were friendly and efficient. The room was comfortable and quiet.

Nadelen:: The hotel is slightly shabby and rather tired looking when compared to the pictures which made it look rather more charming. The staff in the dining room at breakfast were not very friendly which was slightly disappointing.

Voordelen:: great set up in rooms, good for work and leisure . great staffs.

Nadelen:: room is a little bright. otherwise its ok

Voordelen:: La Siesta Hotel Trendy has a very modern luxury feel that was peaceful and inspirational to my soul from the very beginning of my stay. My room was very elegant and extremely comfortable. The staff was very personable and honoring, and skillfully attentive to every need. The breakfast buffet and breakfast menu is outstanding, a very pleasant surprise. So very grateful for my deeply satisfying experience at La Siesta Hotel Trendy.

Voordelen:: The staff was so incredible at this hotel, always asking us about how we were enjoying our stay. The beds were really comfortable, and the location was great for walking to many main tourist attractions in Hanoi. The breakfast had so many delicious options (eggs benedict! fresh squeezed juices! breakfast desserts!) and they have a cocktail bar in the basement that makes really delicious drinks.

Voordelen:: This hotel has one of the best customer service. From arrival to departure they made sure I had everything I needed to make my holiday perfect. The room was very comfortable and clean. Location is excellent. Breakfast was amazing.

Voordelen:: Vriendelijk personeel zelfs een verrassing ivm onze huwelijksreis. Niks is te gek alles kan

Nadelen:: Koude douche

Voordelen:: Goed personeel.

Voordelen:: The staff friendliness is beyond everything I have ever seen!

Nadelen:: Nothing!!

Voordelen:: Recently had another extraordinary experience at La Siesta Hotel Trendy. This has been my best hotel experience traveling throughout Southeast Asia the last two months. The hotel is modern and very elegant. My room was so peaceful, extremely comfortable with a great view of the Old Quarter of Hanoi. The staff was amazing, very caring and extremely capable to meet all my accommodation and traveling needs. The breakfast buffet couldn’t be better. I feel very blessed to have stayed at Hanoi La Siesta Hotel Trendy!

Voordelen:: De vriendelijkheid van personeel.

Voordelen:: The location was very central and within walking distance of lots of the main attractions. Staff were wonderful and hotel very clean. Excellent restaurant.

Nadelen:: I had 2 stays here, both at the same rate. My 1st was in a room without a window and 2nd time I had a window. The windowed room obviously was much nicer.

Voordelen:: Good location, great beds, good breakfast. Excellent attention.

Voordelen:: Brilliant location within easy walking distance of most attractions. Staff were fantastic and the hotel was very clean. The restaurant was also great.

Nadelen:: I had 2 stays here, both at the same rate. My 1st was in a room without a window and 2nd time I had a window. The windowed room obviously was much nicer.

Voordelen:: Ligging, goede service

Nadelen:: TV functioneerde niet

Voordelen:: Perfect location, beautiful decor, very clean, staff is polite and helpful. Great view from the rooftop bar and the library. Comfy beds, great amenities, free wi-fi, and cable TV.

Nadelen:: Pool is on the rooftop, so can't swim when the weather is cold.

Voordelen:: Prachtig hotel en zeer behulpzaam en vriendelijk personeel. Zwembad was heerlijk.

Voordelen:: Very good location

Nadelen:: A bit pricy fora small room

Voordelen:: Great location, professional staff , beautiful decoration

Nadelen:: I face problems with key several time Otherwise, it’s beautiful

Voordelen:: Great location and faciliitiew

Nadelen:: Lack of hygiene. Found many ants in the bed. Also the rooftop bar staff has abusive practices

Voordelen:: Location is very good. Hotel is very clean. Staff are nice and helpful.

Nadelen:: The swimming pool was closed when I was there.

Nadelen:: Heerlijk hotel, kamers hebben wat weinig daglicht doordat het is ingebouwd. Poolbar is niet van je van een dergelijk hotel verwacht. Er zijn veel mooiere en betere roftop bars te vinden.

Voordelen:: We thought the location was excellent. Walking distance from everything. Having a supermarket, shops, and banks close by made a huge difference. Breakfast was delicious as well.

Nadelen:: When asked about the paintings in the hallways and rooms, no one was able to tell me the names of the artists. Or where I could look to purchase them.

Voordelen:: Excellent and helpful staff This was a Sofitel Metropole Quality hotel at a fraction of the cost

Voordelen:: kamer was prima. goede airco en tv kanalen en het hotel heeft een leuke sfeer. Authentiek en centraal gelegen in een leuke buurt.

Nadelen:: Bij het zwembad kunnen ze de boel iets mooier maken. beetje rommelig maar verder okay. Het restaurant is niet gezellig. daar zat ook niemand. Bar kunnen ze ook leuker maken.

Voordelen:: I can’t say enough about the amazing time I had with Hanoi Royal Palace Hotel 2! From beginning to end I was well taken care of by the staff (shout-out to Max for being so wonderful and helpful when I left my phone in the GRAB taxi)!! The breakfast is 10/10 it’s from 0700-1000 and the selection is phenomenal, a good combination of meats, noodles, rice, fruits, and fresh fruit juices (so an awesome way to start your day.) We got a free upgrade on our room, and the staff was so friendly toward my children. They helped carry in all of our bags when we arrived from the hotel, and the staff that cleaned our room always did an exceptional job. Whenever we called for taxis, or help, they were willing and there to assist us in every way. The location is not a far walk from Hoan Kiem Lake, or the beer street, also close to the water puppet show. Distance is not a problem at all for this hotel! Great stay for single adults but also great for families. Definitely will come back and definitely would recommend!

Voordelen:: Room was modern (601) with balcony and not noisy eve it was on main street. Staff was very friendly and helpful.

Nadelen:: Nothing.

Voordelen:: Tommy was friendly and help us with city advices. Room is clear. Breakfast is good.

Voordelen:: perfect ! nice a great staff in a Hotel ! very helpful staff and good Manager :) perfect location , the room looked royal - i felt like a princess :)

Voordelen:: Good breakfast and friendly staff

Nadelen:: Little hot water for shower. Last to shower has to endure cold water

Voordelen:: We loved the excellent breakfast buffet with fresh fruits and fresh baked omelets! Location was perfect right in the middle of Hang Bong street near the hussle and bussle of Hanoi City! Hotel Manager Max was very helpful with transport to the airport and assisting with our baby stroller. Thanks so much!

Nadelen:: We had to take three small steps to reach the elevator with our baby stroller, but staff was happy to assist us.

Voordelen:: Special thanks to hotel workers Max and Tony. They were really very friendly, responsive and helpful in all matters. Wish them all the best.

Voordelen:: Horrible stay. Staff were helpful but we walked in to the hotel while staff and guests were arguing

Nadelen:: The room smelled awful. Nothing like the pictures. I am not sure why the ratings are so high as the hotel was not nice at all

Voordelen:: Location was just perfect in this hotel. Staff were very attentive and helpful. I would like to mention Tomi who was very friendly and girl at reception (didn't get her name) she would go out of her way to help you. She rang tour operator for us to see if they coming or not. 10/10 for all staff.

Nadelen:: We stayed in room 701 with panoramic view which was great,but noise from the street starting from 5-6 am is unreal. Some few fixing needed to be done like paint job at the door (see picture), power sockets not working,out of 5 only 2,5 you can actually use. Towels worn out and more grey colour.