Hotels in Hanoi

Voordelen:: The staff were very friendly and helpful. They gave us great recommendations and advice throughout the whole stay accompanied by a smile each time.

Nadelen:: Breakfast was limited but still delicious

Voordelen:: Very friendly staff and great location. Staff decorated our room and gave us a cake for our 35th wedding anniversary. It was a wonderful surprise. Great foot massage.

Nadelen:: No

Voordelen:: The staff were so amazing and helpful, they could not do enough including helping us with luggage storage, a place to return to before flying out of Hanoi, taking us to the train station , I would highly recommend them

Nadelen:: Nothing

Voordelen:: We liked the location and the staff were all so friendly and helpful. Old world elegance, the staff really looked after us.

Voordelen:: Service, amneties and food!

Voordelen:: Brilliant hotel and stunning inside. Staff were amazing and the food idls really good. Great location too for everything you need.

Voordelen:: Hanoi Marvellous Hotel and spa is amazing. The staff pretty much doubled over to accommodate us. The breakfast is very tasty, the laundry price wise totally okay and everything was clean, with a nice smell and nothing missing :) We would definitely come back!

Voordelen:: Hospitality, friendly staff. Ambience was nice and so was the location

Nadelen:: Breakfast was not up to the mark

Voordelen:: Great breakfast. WONDERFUL staff.

Voordelen:: the staffs are very kind, especially tom and I absolutely Enjoyed to stay at marvelous hotel and would like to visit again. Tom staff thank you.^^

Nadelen:: The fidge was weak so felt a bit sad.

Nadelen:: Wij planden onze Vietnamreis te starten en te eindigen in het Hanoi Marvellous Hotel & Spa. Bij aankomst verbleven wij er twee nachten, en dit was super op alle vlak. Door een verlate vlucht vanuit Hue van maar liefst 11 uur kwamen wij drie weken later pas in Hanoi aan om 23u en hadden de dag nadien om 9u onze vlucht huiswaarts naar België. Dus noodgedwongen dienden wij ons tweede verblijf in het Hanoi Marvellous Hotel & Spa te annuleren en een nieuwe kamer te boeken ergens aan de luchthaven van Noi Bai. De dag voor de vlucht vanuit Hué hebben wij, via de manager van ons hotel in Hue alsook per mail, het management van Hanoi Marvellous Hotel & Spa hiervan op de hoogte gebracht. Spijtig genoeg mochten wij op weinig begrip rekenen, ondanks dat dit duidelijk een gegeven van overmacht was. Zij zou proberen onze kamer verder door te verkopen, en ons hiervan op de hoogte brengen. Ondanks die belofte kregen wij hierover geen update, en merkte ik bij thuiskomst dat het verblijf reeds volledig in rekening werd gebracht de dag voor ons oorspronkelijk verblijf in het hotel. Werkelijk niet netjes, en een bijzonder vreemde manier om met gasten om te springen. Ook het aanbod van het management om bij een volgend verblijf een fikse korting toe te kennen vonden wij niet ter zake doende.

Voordelen:: Personeel is super aardig en spreken goed Engels. Mooi ingericht hotel op een perfecte plek op loopafstand van toeristische plaatsen. We kregen een upgrade naar de juniorsuite wat erg fijn was!

Voordelen:: Prachtig boutiquehotel op een toplocatie. Erg vriendelijk en behulpzaam personeel, goede kamers, bedden en badkamer.

Nadelen:: Niets

Voordelen:: The breakfast was delicious and there was a huge variety of food to select from. The staff were very friendly and attentive - they looked after our every need. We loved the location being in the busy, lively Old Quarter but only because we could retreat to the tranquility of the hotel. Our room was extremely quiet and our bed very comfortable. We would highly recommend this accomodation.

Nadelen:: Nothing!

Voordelen:: We had such a fantastic stay the staff are the best I’ve ever come across on my travels they are so accommodating and truely looked after us. Nothing was a trouble for them. They helped us book tours and ensured we were 100% happy. Front desk were amazing and their Batman dipper and bar made incredible cocktails and made our stay a memorable one.the room were well presented, the beds were comfortable and the room was really quiet.

Nadelen:: Nothing

Voordelen:: Location was excellent, right in the middle of the Old Quarter hustle and bustle, close to the beer street but nestled in a quiet side street. Room was clean and well pointed. Standout was staff at the hotel. They were super friendly and went to great lengths to ensure a memorable stay, which we had. Overall, we received a very personal service from just about every member of staff from the folk manning the entrance (once when we ordered a Grab ride, he called the Grab driver and led us to the pick up point which we had incorrectly put in) to the front desk and restaurant staff. In particular, Scarlett really went beyond expectations. She not only provided excellent recommendations for sights and places to eat, but she also put some context to each advice such as wearing hat/sunscreen for outdoor/sunny tours and when to avoid bad traffic during attraction visits. She set up a watsapp chat that allowed us to get information easily, which was very helpful. We received advise and input from Scarlett even when she was off duty, which exemplifies the work ethic we observed. For example, when she was off duty, i mentioned that there an aircon leak and she had already called the front desk to get it sorted when i went down to report the issue. The leaking aircon arose because of some repairs needed at the nearby sauna. It was not very inconvenient, but the hotel was very gracious in charging only half the room rate for the day that the repairs occurred. This gesture, though not necessary, was very much appreciated. There is so much to do and enjoy in Hanoi, but our stay at the La Siesta Hotel and Spa made our holiday truly memorable.

Voordelen:: Above all, the staff led by Alice is uniformly terrific! They bent over backward to accommodate us and could not have been more helpful, including moving our luggage to another hotel we had booked earlier in Hanoi and helping us with difficult travel arrangements for Ninh Binh. They are attentive to everyone and make you feel extremely welcomed. Breakfast is excellent and there is a Happy Hour daily at the bar.

Nadelen:: The rooms are small and the bathroom is very small with dim lighting which is difficult when applying makeup. We mentioned that to them during checkout and they apologized profusely and made a note to get that fixed in the future.

Voordelen:: We loved our room and the bed was really comfortable. The evening meal was superb including the wine. The breakfast has made to order food as well as a fantastic buffet. I love the home made yogurt and selection of fresh fruit. The pancakes with cooked fruit were good too. I appreciate the complimentary bottles of water are bigger than some hotels provide and the water in the minibar is a reasonable price.

Nadelen:: Only small details: The strawberry jam served at breakfast was too sweet and poor quality. The cheese selection was small and not to my taste.

Voordelen:: Amazing service!

Nadelen:: Mattress soft

Voordelen:: Room, location, staff, price

Nadelen:: Nothing

Voordelen:: The room and restaurant were top notch but what made La Siesta stands out was its staff. We had trouble with a tour booking (separate from the hotel) and they helped us call repeatedly to negotiate pick up times and payment. They took care of our luggage in switching to a different hotel after the tour too. It made travel easy and they treated us like family. Had we known, we would never have changed our hotel when we're came back to hanoi. Hands down, would recommend as a first pick.

Nadelen:: Nothing, and I'm picky!

Voordelen:: Breakfast was excellent, staff were always going out of their way to assist.

Nadelen:: I think everything was perfect, I cannot fault.

Voordelen:: Tien personal relations staff member went above and beyond for myself and my friend Laura. Helped us with everything we needed. Couldn’t recommend this hotel more.

Voordelen:: Stellar facility, breakfast, and location, but the standout feature by far is the warm, helpful, and friendly staff. Linh, Quynh, and Tien all went out of their way to look after us, and especially our daughter. When we return to Hanoi we will undoubtedly look at La Siesta or one of its sister properties.

Nadelen:: The hotel is under a lot of renovation which is expected to be completed relatively soon. This was a non-issue during the nights and evenings, and only affected us because our daughter needs a nap during the daytime.

Voordelen:: The hotel is located on a quiet street only 5 mins walk from the hustle and bustle of Hanoi's old quarter. The staff were amazingly helpful from checking in to checking out. Staff member called Trung was extra helpful and went above and beyond what may be expected from him. He took our number and messaged us via WhatsApp throughout our visit asking how were and if we needed anything. He also sent a massive list of things to do and places to wat I Hanoi. Breakfast was nice, with a fusion of western foods along with traditional Vietenamese options. We will remember this visit mainly due to Trung.

Voordelen:: Location, service, cleanliness, interior design, ambience, and especially service! Had an excellent stay!

Nadelen:: Nothing

Voordelen:: Great location, beautifully decorated and thoughtfully laid out. Even in the old quarter our room was quiet and relaxing. Staff were amazing!!!

Nadelen:: Nothing

Voordelen:: Nice genuine staff!! No hassle. Very accommodating !

Nadelen:: Communal areas. Would be nice to interact with other guests.

Voordelen:: Goed personeel.

Voordelen:: Great location, great breakfast and great staffs.

Nadelen:: The room was very cold, same as the shower, no hot water.

Voordelen:: The location was really good if you want to be in the old quarter not far from many traditional shopping streets and street food The service in the hotel was a 5 star one specially at the breakfast buffet the manager was amazing and the staff were super quick and helpful The room is def good value not to mention again the refund and the gratuities we got :)

Nadelen:: The only thing that was not working fine was the water pressure in the shower. It was a bit low maybe because we were on the top floor. However the hotel made such a huge gesture that they completely made it us for us, they actually paid for our ride to the airport, didn't charge us for the mini bar consumption and wait for it : they gave us back 60 us$ for the inconvenience ... we left the hotel with a huge smile on our faces

Voordelen:: Food

Voordelen:: We were so pleased that we chose to stay at the La Siesta Hotel Trendy! It was right in the heart of the old town so we could walk everywhere easily but set back on a quieter road for a more peaceful nights sleep! We were so happy with the help that Mr Trung gave us in organising a last minute boat trip to Halong bay and tickets to the Water Puppet show. He really went above and beyond for our family! We also loved the Red Bean restaurant in this hotel and the kids loved it so much we ate in the Red Bean restaurant in the sister hotel the following night! If we come to Hanoi again, we will be staying here!

Voordelen:: Good location, great beds, good breakfast. Excellent attention.

Voordelen:: Location perfect and safe. A few steps to train street and old quarter. Staff friendly and helpful with everything we need and ask for. Good breakfast. Room upgrade.

Voordelen:: Staff are great and super helpful. The hotel is in a great location and the breakfast was superb

Voordelen:: Breakfast was wonderful, well-presented with a large variety! The staff were incredible and made me feel very welcome, the room was .spotless with fantastic airconditioning and the free fresh fruit in the room was wonderful.

Voordelen:: breakfast buffet is the best. staff there are really friendly and helpful

Nadelen:: nth much

Voordelen:: Locatie, personeel en netheid

Voordelen:: This is a great little hotel, an oasis in the old quarter of Hanoi. The staff is very nice and they really try to help you out with anything you might need. There is a spa connected to the hotel that is excellent as well.

Voordelen:: Very helpful and family friendly staff. Great value for money and highly recommended.

Voordelen:: Schone kamers, prima restaurant op de bovenste verdieping met panoramisch uitzicht. Super vriendelijk personeel. Erg behulpzaam. Er werd zelfs medicijnen voor onze zoon gehaald toen hij ziek werd van de overgang naar het warme en vochtige Vietnam. Dag later was hij weer opgeknapt. Aanrader!! Ook heerlijk ontbijtbuffet met oosterse en westerse gerechten.

Nadelen:: Alles was top!

Voordelen:: It was our honeymoon and they made every effort they could to help us out. The bed was great and the location was awesome.

Nadelen:: The food could have been better. However we only had the breakfast, and you dont go to the hotel for the food anyway. Eat at other places.

Voordelen:: Everything was perfect, stayed here 3 times during my stay in Vietnam. Jenny and her team helped me so much and they made me feel at home. Location was perfect, rooms clean and comfy. Nice breakfast on the topfloor with a nice view. Don't look further, just go here!

Nadelen:: Absolutely nothing

Voordelen:: Very clean, staff were exceptional, very nice stay.

Nadelen:: Nothing

Voordelen:: This is the perfect hotel! The staff treat you like family and nothing is too much trouble. The rooms are very clean and the beds super confortable. We have stayed at this hotel several times and it never fails. The breakfast in the rooftop restuarant caters for both western and Asian tastes and is high quality. Dining in the restuarant is also a treat. The hotel is in a great spot. In the heart of Ancient town and walking distance to all the attractions. This trip we had a late flight back to Australia and we offered showers hors after we had checked out.

Nadelen:: There is nothing I can fault with this hotel.

Voordelen:: I gave 5 times a 10. It’s just a fantastic hotel, everything was perfect. The people (very helpful and friendly), great location, very nice breakfast area (8th floor with a nice view) and a very nice and comfortable room!

Voordelen:: Great property, excellent staff and service

Nadelen:: Nothing worth writing about

Voordelen:: The staff were amazing. We stayed in a lot of 5 star properties and the Staff at O’gallery Were 5 star. The rooms were very large and comfortable. Food at the restaurant was great. My wife and I had massages in the spa and that was awesome. Also the location was perfect. Close to everything. Wish we didn’t have to leave.

Nadelen:: Nothing. Everything was excellent

Voordelen:: Locatie, personeel, kamers, ontbijt, alles was prima in orde!

Voordelen:: De locatie, middenin de drukke wijk, vonden wij zeer aangenaam. Het ontbijtbuffet is uitstekend.

Nadelen:: We hadden een extra dag geboekt ter plekke. Bij ons vertrek kregen we dan een kortingsbon voor een volgende boeking: het had wel fijn geweest om deze korting te ontvangen bij onze boeking van de extra dag!

Voordelen:: The atmosphere was plush and yet homely . A nice little surprise in the midst of the busy quarter .

Voordelen:: The hotel was very clean beds are very comfortable and very well situated. The staff was very friendly and helpful.

Voordelen:: The hotel is located in the old quarter of Hanoi, the rooms in general do not have any windows, but the rooms are nice, but a little dark, the breakfast is good and the staff are wonderful and helpful

Nadelen:: the rooms are very dark and there are no facilities like a swimming or a gym

Voordelen:: The staff were extremely friendly and helpful especially Anna who went out of her way to make sure our stay was perfect. The location is very good

Voordelen:: Everything was wonderful! The staff upgraded us, kept our suitcase while we went away on a cruise for a day (and did not actually use a room that night), they made us feel welcome and like family. Autumn and Chris, at the reception desk, were particularly lovely. A wonderful experience and I highly recommend this hotel; after much research, it was totally worth it. And, the breakfast was delicious and they made us a box when we left early to go to the airport!

Nadelen:: It was really great, no dislikes!

Voordelen:: The services offered by this hotel is excellent from airport pickup, check in/out and dining.

Nadelen:: N.A

Voordelen:: If in Hanoi, just stay here. The location is superb. The hotel is set back from the street so the rooms are very soothing and quiet. The manager went out of her way to make us feel welcome. There were rose petals on the bed when we arrived. A fruit basket, robes, slippers, water. Our room was upgraded and very large. DO NOT miss the breakfast. Upon checkout she gave us a goody bag of Vietnamese coffee and filter. I’m so sorry we didn’t stay longer!

Nadelen:: Nothing, i will definitely stay here again when back in Hanoi, no brainer! Right smack in Old Quarter .

Voordelen:: The staff was very great, they went over their way to make me feel comfortable. They have a great sense of hospitality which I must say is rare nowadays.

Nadelen:: Anything I did the staff made up for it so I can’t complain :)

Voordelen:: I love the welcome drink when we arrived at the hotel it was a lovely touch and the staff were amazing so accommodating

Nadelen:: Nothing it was great

Voordelen:: Amazing service and hotel.

Voordelen:: Fantastisch hotel! Heerlijke ruime kamer met een luxe badkamer en het lekkerste bed waar ik ooit in heb geslapen! Prachtig uitzicht vanuit onze kamer op de 63e verdieping. Het ontbijt was echt geweldig, alles wat je maar kan wensen is er! Het personeel is erg vriendelijk en spreekt goed Engels. We kregen een gratis upgrade voor een late uitcheck omdat we pas s’avonds laat moesten vliegen, dit was erg prettig.

Voordelen:: Yes

Nadelen:: As I am staying at intercon landmark often for business trip and will be good that intercontinental landmark 72 offer me a fix rate. At corporate price Else will some time need to stay at novotel.

Voordelen:: Great staff and great location in a great area.

Nadelen:: Nothing

Voordelen:: Modern and compact interior and exterior design

Nadelen:: Not much

Voordelen:: Excellent breakfast

Nadelen:: The at hotel door entrance, the security staff shouted at my grab biker with angry voice, while I was sitting behind him.

Voordelen:: More than comfortable. Excellent service. The reception area is on 62/F, so spacious and the ambience is so relaxing. The rooms are above this floor with the view of Hanoi city landscape. The gym and swimming pool are nice as well. Highly recommended. Safety around the hotel building is good. The area is full of Korean and so you will find a Korea supermarket and chain coffee chops nearby. Really similar to staying in Seoul.

Nadelen:: The location is a bit far from Old Quarter which is the major tourist area. (We go there almost everyday). But it’s okay as we can take a 30 mins ride of Grab. Still convenient.

Voordelen:: Great friendly service. Staff very professional and responsive. Great views all around the building. Room is very nice big and luxurious with great facilities

Nadelen:: Instead of using plastic water bottles, they can consider more eco friendly way of providing water like in glass bottles etc

Voordelen:: The room was amazing and the staff super efficient

Nadelen:: Was a long way out from the city and nothing nearby

Voordelen:: Clean, modern, high floor, great service

Nadelen:: Nothing much

Voordelen:: sports & swimming pool center facility were very excellent !!

Nadelen:: there Is no points to make k=me disappoint.

Voordelen:: Fantastic stay. English speaking and fun people. Very helpful!

Voordelen:: Everything was nice

Nadelen:: Nothing

Voordelen:: Great staff!

Voordelen:: Service from staff was next level perfect and the location couldn't have been better. The room itself was the largest one in the hotel and well worth the little extra to secure it. A private balcony where I was served dinner by candlelight and a lazy late breakfast. Just perfect in every regard.

Voordelen:: The location is great and the hotel itself was very nice. Really set the wrong tone with the ridiculous airport transfer they offered us, but everything else was good.

Nadelen:: They offered an airport transfer for 48 usd and said if we choose not to book that they can't help us.The regular price is 16-20 usd in every other hotel (we've stayed in a few throughout the trip), so 3 times that price was a bit much. Once we arrived at the hotel with a transfer we booked ourselves both the reception lady and one other guy from the staff gave us extensive talks on how they can book a taxi for us for a cheaper price (13 usd!?!) and we should definitely book through them for the drop off. Funny how booking a cheaper car became an available option all of a sudden... Would highly recommend double checking prices before booking any services through them.

Nadelen:: DUE TO WARM HUMID WEATHER AIR CONDITION DOES NOT COOL THE ROOM WOULD BE NICE IF HOTEL INSTALL CELING FANS

Voordelen:: Breakfast was perfect, staff is friendly. Maybe overly friendly! but I think they are doing a good job. I would definitely recommend.

Nadelen:: Rooms grade explanation was not done properly when we check in. Anyway it was not an issue but would have been better.

Voordelen:: The staff were very friendly and welcoming. They learnt our names and were always interested in what we had planned and how they could help. Our flight from the UK landed very early in the morning - the reception and housekeeping team ended up prioritising our room so we were able to check in more than 4 hours early - we were so grateful for that! The location of the hotel is right next to a beautiful lake - at the weekend we were there they closed off the roads and there was a fun carnival atmosphere.

Nadelen:: The hotels rooftop bar seemed to be closed for refurbishment so will be great when that re-opens.

Voordelen:: Clean rooms and great service of the guy named Trung

Nadelen:: No window With a view

Voordelen:: Locatie en uitstraling fantastisch. Personeel maakt snel contact met je en je voelt je erg welkom. Het is een kleinschalig hotel en dus erg persoonlijk. Het is midden in het bruisende gedeelte van Hanoi. En in het weekeind is de weg voor het hotel afgesloten. Erg leuk om, samen met de lokale bevolking, over straat te lopen!

Nadelen:: Kamers zijn erg gehorig. Met name in weekeind is er veel geluid van de weg of in het hotel, dat ga je horen. Maar niet zo erg dat je niet slaapt of ervan wakker wordt.. het went snel.

Voordelen:: The customer service was the most amazing service I have ever experienced. Staff always had a smile on their face and always happy to go that extra mile.

Nadelen:: Everything was amazing

Voordelen:: Locatie, Schone ruime kamer en badkamer, vriendelijk personeel.

Nadelen:: Personeel minder adequaat als zich een probleem voordoet. Deels taal probleem ander deel ook moeite om zelfstandig te handelen buiten gebaande paden. Stuurt naar restaurant dat al dicht is

Voordelen:: Staff caring, breakfast, WiFi, rooms

Voordelen:: Hong Ngoc Dynastie is a very nice and clean hotel in the center of the Old Quarter of Hanoi. The staff is extremely friendly and helpful. They also helped us to organize our trip to Halong Bay. The rooms are spacious, beautifully designed and very clean. I would definitely recommend it!

Nadelen:: Everything was perfect.

Voordelen:: Location was great. The staff were really nice and helpful.

Nadelen:: Breakfast was limited. In general, even though there is not one thing that I can specifically point out, the expectation that I had from the pictures online were not met when I got to the hotel. In the photos the hotel looks much more luxurious than what it actually is. That was a little misleading for me.

Voordelen:: Small hotel. Top location.super clean.Superb staff 24/7 very helpfull and polit. Next time in Hanoi i'll stay there for sure.

Nadelen:: Nothing. Everything was great.

Voordelen:: The staff were really helpful. They helped us arrange a two day tour in Ninh Binh and gave us lots of options and promotional offers. I also liked how they packed our breakfast for us in the morning when we checked out early.

Nadelen:: More selection at breakfast.

Voordelen:: location, kind staff, clean room, breakfast

Nadelen:: The restaurant menu too poor, should have more dishes and should also include international dishes

Voordelen:: Het hotel ligt midden in de oude stad en heel dicht bij het Hoan Kiem meer. Het is er rustig ondanks deze ligging.

Voordelen:: Great location in the heart of old quarter. Friendly staff meeting all our needs. Breakfast not that much options yet still good.

Nadelen:: Room was smaller than expected.

Voordelen:: Location. Friendly staff.

Voordelen:: De vogeltjes die we hoorden fluiten vanuit onze kamer in het midden van het drukke Hanoi.

Nadelen:: De pancakes waren nogal droog, maar dat was het allerenigste.

Voordelen:: Staff were very friendly and helpful. They gave a birthday cake for my birthday. Room is clean and at a very strategic location.

Voordelen:: Spacious room, nice bed. Good breakfast buffet

Nadelen:: Everything ok

Voordelen:: Everything

Nadelen:: Nothing

Voordelen:: We were upgraded to executive rooms in order for 2 rooms to be on the same floor. The room is huge, clean and smart! Highly recommended

Voordelen:: Vriendelijk en zeer competent personeel, uitstekende verzorging

Nadelen:: Niets

Nadelen:: Er was een vochtprobleem alsook een hoge toon in de kamer, na de eerste nacht heb ik dit gemeld waarna we onmiddelijk een andere kamer kregen.

Voordelen:: I felt that staffs working in your hotel were well trained with strong support always, especially in restaurant.

Voordelen:: Top notch accommodations and service. Good selection of restaurants

Nadelen:: Location is far from City center

Voordelen:: The size of the hotel

Nadelen:: The service of the hotel , I need to check out early due to my others schedule but the hotel Insist me to pay for all 3 nights. This is the first time I encounter this issue !! Will never visit marriot hotel again in my life!!

Voordelen:: The surrounding area is quiet. All the staff are very professional, friendly and efficient.

Nadelen:: It takes 30-min drive to Hanoi city centre.

Voordelen:: This hotel is new and amazing in many ways. The pool is fantastic, warm with amazing views over the city, the restaurants are excellent, the buffet is spectacular. I’ve had such a great stay, that I did not want to leave the hotel. It has it all. It’s a bit off center but it’s worth it!!

Voordelen:: Buffet Dinner at Ground Floor Restaurant was fantastic!!

Nadelen:: WiFi in the room excellent with the Lap-top but with the i pone is you are not using for few seconds or minus it disconnect and you have to connect again

Voordelen:: Staff. Cleaness.

Nadelen:: Laundry was bit pricy. Location is bit off from main street

Voordelen:: High class service & facility at a reasonable price.

Nadelen:: I can't find anything.

Voordelen:: Vriendelijk personeel

Nadelen:: Lawaai werken in buurt hotel

Voordelen:: Uitgebreide gym, binnen- en buitenzwembad, uitzicht vanuit de bar op de 63e etage (de rooftopbar was dicht ivm onweer), supermarkt onder het hotel (kun je evt zelf ontbijt kopen), prima kamer.

Nadelen:: De prijs staat niet in verhouding tot de kwaliteit: je verwacht een tophotel maar in Hanoi hebben we goedkoper geslapen met veel meer service. Zoals een welkomstdrankje of een bellboy die je koffers naar de kamer brengt. Ondanks dat je hoog in het gebouw zit, gaat het geluid van de straat onder je, dwars door de ramen heen. We hebben geen ontbijt genomen: we vonden de prijs van 26 dollar pp exorbitant hoog.

Voordelen:: It’s very convenient with Lotte department store and Lotte mart. The breakfast is delicious. The rooftop bar at 65F, i can not forget the night view, the wind and the music~ it’s just fantastic memory!! The room cleaning and care, it is excellent and even impressive. I’ve really enjoyed the stay here in Lotte Hotel.

Voordelen:: Very professional staff and the duty manager who was very supportive and cooperative. The room has a great view, and I really recommend this hotel and especially the suite class as it gives a clear view to the city and the river. Again, the duty manager is professional and a well respected man.

Voordelen:: The location was superb and the panoramic view of Hanoi at level 57 was phenomenal!!! The staff were very attentive! Will definitely stay at Lotte Hanoi!

Nadelen:: The shower gels and shampoo is not enough and didn’t replenish after making up the hotel.. I didn’t ask for it as I’m too lazy.. use my own product instead

Voordelen:: The staff is very professional and kind. The operator Cindy Tran helps me on my almost lost phone but finally I found it. Thanks for her help and the kindness of the team. Thanks to Lotte Hotel management team.

Nadelen:: Nothing

Voordelen:: We had the best pho here. Amazing breakfast, there were lots of choices. Room service was very fast and good. Also had the best pepperoni pizza. Loved having the choice of indoor and outdoor pool.

Nadelen:: The staff at the rooftop bar was a little slow, we had to try and make eye contact with the staff to get their attention to come back and take our order. If we didn’t do this they wouldn’t have come back. There should be a sauna room in the women’s leisure section as I was looking forward to using this the most but couldn’t.

Voordelen:: Ok. I'm used to staying in 5 star hotels such as Four Seasons, Bulgari, Shangri-La, but this was my first time staying in a Lotte and I loved every moment of our stay. Staff, facilities, food the overall ambience. We will most definitely stay in one of their hotels again.

Voordelen:: Location, view, service

Voordelen:: My daughter and I had a wonderful, relaxing stay at the Lotte Hotel which completely exceeded our expectations. The quality of service and attention to detail was nothing like we have ever experienced. We stayed for a few days in a club room, where the attendants were so kind!! Hotel staff remembered our names and room number, and when my daughter did not show up to the club reception one night because she was sick, staff noticed and gave me a box of of food and made her some tea to-go! We were really grateful to have been upgraded on our last night to an enormous executive suite-- this was by far the nicest, roomiest, fanciest place we have ever stayed! We are so grateful to the managers and staff who made this possible. The most gorgeous, unbeatable view and the comfiest accommodations. Thank you Lotte for an unforgettable stay.

Nadelen:: Lotte elevated standard of what hotels should be like, and I will never be satisfied completely with services of other hotels! To that extent, Lotte’s service was superb! In other words, there was nothing that I didn’t like at Lotte Hotel!

Voordelen:: Very convenient spot for shopping in the night market. Very friendly staffs and services. perfect choice for tourist.

Nadelen:: Kamer geen raam. Wel erg rustig. Prima ontbijt. Vriendelijk personeel

Voordelen:: Locatie is perfect! Midden in het levendige oude centrum. Bed is mega groot en lag heerlijk Ontbijt met veel mogelijkheden en verse eitjes

Nadelen:: Hotel is wat verouderd, hierdoor oogt het niet helemaal fris meer. Met name gangen en badkamer kunnen opknapbeurt gebruiken. Personeel is heel vriendelijk, alsof we in een super 5 sterren hotel zitten, wat het niet was. Zo krijg je dagelijks briefjes met het weer en of we goed geslapen hebben onder de deur geschoven, beetje overdreven. Er staat een waterkoker voor koffie en thee, maar nergens een stopcontact te vinden...

Voordelen:: location and room facility

Nadelen:: rate to high!

Voordelen:: Location was good even though we kept getting lost.

Nadelen:: No iron in room.

Voordelen:: One of the best hotels in Ha Noi

Nadelen:: Nothing

Voordelen:: Easy to hangover around hoankkiam area, so i can get a shower anytime i want. Plus the staffs are super kind. It’s 10 score worthy!!! Tell me how to move n eat n buy in hanoi, and recommended locations.. everyone was soooo kind

Nadelen:: Facility is a bit old, but its ok

Voordelen:: Location

Nadelen:: Nothing

Voordelen:: I was not able to take breakfast, because of early checkout

Nadelen:: The smell of the hotel should be aromatic since their name is suites and Spa

Voordelen:: Great service. Excellent Location to visit Hoan Kiem Lake and attractions nearby. Helpful with all directions and tours to book.

Nadelen:: Restaurant was not open for lunch and dinner. Due to some renovation i believe.

Voordelen:: Charming hotel in a charming city! All perfect from booking to check out. One of the customer care service ever exerienced!

Voordelen:: Excellent service. Perfect location. Rooms and facilities in perfect condition.

Voordelen:: Everything is good, especially breakfast, pho is so yummy!

Voordelen:: Clean, spacious, great location close to Old Quarter, fantastic staff! The staff deserve extra credit, they were always friendly and attentive. Very good english, always helpful! Great with our kids! We would stay here again.

Nadelen:: Nothing

Voordelen:: Location The location of the hotel is just perfect. You are right within the wonderfully traditional Old Quarter bursting with life, and you can start exploring the busy streets and people going about their daily lives on foot at once. Old Quarter is where most of Hanoi's sights are and you can reach any point with some walking or by grabbing a cheap scooter directly at the street to save time. There is also a hop-on-hop-off sightseeing bus in the Old Quarter, which circles around all the important sights, should the scooter be too adventurous for you. Walking through the Old Quarter is fun though and while it might seem impossible first to pass the streets you will soon find out that if you just constantly move, all of the busy traffic will just move around you like a shoal of fish. Hotel The hotel itself is clean and safe. I stayed in the Deluxe Room with a huge bed and windows to the front side of the hotel, while you can also get the Superior Room, which is located to the backside of the hotel. I haven't had any problems with the noise though and enjoyed the panoramic view. There is air-conditioning, the bathroom is clean and the room comes with a small mini-bar with super cheap beverages like water, soft drinks and beer, so you can refresh yourself immediately after checking in. Staff The staff has been super friendly, warm-hearted and helpful at all times. For 16 USD their driver picked me up at the airport around midnight and safely drove me to the hotel. They also help you book trips like a daytrip to Ha Long Bay (I paid around 45 USD for everything: pickup from the hotel, bus fare, entry, ferry ticket, kayaking, exploring a cave and an included lunch on the ferry) I enjoyed my stay at Hanoi Prime Center Hotel.

Voordelen:: The location

Voordelen:: Its not bad for the price, good BF

Nadelen:: Tooo much sticky Im gust, no need to ask all the time many things.

Voordelen:: The front desk staff were amazing - very helpful and so welcoming!

Nadelen:: Nothing!

Voordelen:: The location was perfect and the staff was super friendly and helpful!

Voordelen:: Personeel is heel vriendelijk en behulpzaam! We kregen goede reistips en regelenden boor ons perfect onze trips naar Sapa en cruise Ha Long Bay

Nadelen:: Bedden zijn stevig net zoals andere Vietnamese hotels

Voordelen:: We konden eerder de kamer in en het persoonlijk is erg vriendelijk. Goede wifi en locatie en een koelkastje op de kamer is fijn. Leuk ontbijt buffetje in de ochtend. Prima hotelletje om even te verblijven.

Nadelen:: De douche werd snel koud en het douchegordijn heeft geen toegevoegde waarde en ziet er eerder viezig uit. Het is beetje gehorig en naast onze kamer zat vermoedelijk een watertank waar we constant het geluid van hoorden. De kamer is niet zo groot als lijkt op de foto's, het is smaller/kleiner. Jammer dat de pannenkoekjes koud en het brood oud waren. Helaas is er een charge bij betalen met creditcard.

Voordelen:: Very helpful, friendly enthusiastic staff, hotel is in a great location

Voordelen:: Great location and friendly staff.

Nadelen:: None

Voordelen:: Pretty much everything, as I have stayed here before.

Nadelen:: Nothing.

Voordelen:: Uitstekende locatie, zeer vriendelijk personeel, goed ontbijt

Voordelen:: The hotel is in a perfect location for exploring the old quarter. Staff are extremely helpful and friendly and rooms are spacious and comfortable. We love the view from the breakfast room! Would definitely recommend.

Nadelen:: Nothing!

Voordelen:: -Great location: walking distance from the lake and the nightlife. -Staff very friendly and helpful. -Bed was very big and comfortable. -Really quiet, no noises from the street. -Breakfast was easy but tasty. -Good value for money.

Nadelen:: -Room wasn't big, but enough for the two of us. -There is nothing really wrong...

Voordelen:: Great location, friendly staff, good breakfast selection, clean and comfortable. Good value for the price.

Nadelen:: The bathroom being a glass box within the room is a bit of an odd concept but luckily there is a blind.

Voordelen:: Great stay! Really nice staff that were super duper helpful and nice! I highly recommend this hotel!

Voordelen:: Awesome place, the staff is really nice, available, friendly and attentive. We stayed there fort 3 nights/3 days : to start with they offer you a welcome drink and some fruits. The room was really nice, street view, it wasn't quiet but it's Hanoi's life-sound. Didn't bother me. The AC is working nicely, bed is good, shower/ toilets were clean. The breakfast is awesome, really good food, really nice service and the view of Hanoi at the 7th floor is amazing.

Nadelen:: A big thank to the people and specially a big thank to Jack, Solar and Ton for the local tipps!!! A lot appreciated!!!

Voordelen:: Friendly staff, perfect location, delicious breakfast. Jack on reception was really helpful and booked our onward journey to Halong bay and Ninh binh. Bedroom was clean and comfortable with air con and everything you could need. Would recommend for any visitors to Hanoi!

Nadelen:: Nothing!

Voordelen:: Friendly host. Lift available in the hotel. Walking distance to the city center for shopping, food hunting and sightseeing. Hotel offer me free luggage storage before my checked in date.

Nadelen:: Room is warm as the aircond filter is dirty. Toilet is quite compact. Breakfast can be further improve by adding in more variety.

Voordelen:: Vriendelijk personeel. Locatie ligt midden in Old Quarter. Personeel heeft geholpen om diezelfde ochtend nog een busrit te boeken. Kamers zijn netjes, fijne badkamer en airco aanwezig. Vietnamees en internationaal ontbijt aanwezig

Nadelen:: Beetje duur en de airco werkte niet zo goed.

Voordelen:: Mooie kamers en geweldig ontbijt. Het fijnste was eigenlijk het ontzettend lieve personeel die alles doet om het verblijf zo goed mogelijk te maken. Echt zeker een aanrader!

Voordelen:: You have all you need and you feel like a queen!

Voordelen:: The staff from the hotel are always trying to help you, we stay onlly for one night but they let us leaving our luggage there after we checked out. In addition to that they help us planing the trip to Sapa. The location of the hotel is perfect, It is inside the Old Quarter but the street is not so bussy (Cars do not Drive through It). The room was very clean and confortable, and the breakfast was served in the rooftop terrace where you have a nice view. For breakfast you can choose delcious dishes as pancakes,noodles, eggs...and there ir a buffet of fresh fruit, bread... Totally recommended.

Nadelen:: Everything was perfect

Voordelen:: Breakfast

Voordelen:: Friendly & helpful staff who made us feel welcome!

Nadelen:: Did not provide hair conditioner. Empty room doors left unlocked at night.

Voordelen:: It was my second time to stay here. Good price and remodeled.

Nadelen:: Good location, clean, and kind staff

Voordelen:: The staff was amazing! They were very helpful and we liked them a lot, their english is fluent and easy to understand. They made us feel real welcome and even offered us a complimentary taxi to airport and cake since the checkin took quite long. Also gave us an upgraded room. Also they have a shower you can use if you have an evening flight and already checked out.

Nadelen:: The breakfast could be better. The fruits were nice though. Better to have breakfast outside.

Voordelen:: The hotel is perfect and the staff are amazing! We keep coming back to this hotel and are never disappointed. Love the way the hotel has been extended but hasn't lost any of its intimate charm.

Nadelen:: Nothing I didn't like

Voordelen:: Great Location & very helpful lovely staff

Nadelen:: Nil

Voordelen:: Central to old quarters

Nadelen:: Convenient and modern amenities

Voordelen:: The staff service is fantastic, very friendly and helpful especially when you ask for a help they will more than happy to help you, especially Molly than has been helping me a lot during my stay.

Nadelen:: The weakness is only the system of check in and check out, other than that we are happy to stay in this hotel.

Voordelen:: Het is een nieuw hotel en de medewerkers doen er alles aan om het naar je zin te maken. Schone kamers, lekker uitgebreid ontbijt en hulp bij het regelen van allerhande zaken waar je als reiziger behoefte aan hebt.

Nadelen:: Geen opmerkingen.

Voordelen:: It’s the people that makes it different, their service & hospitality is above and beyond! What impressed me the most is that, although it was raining at that time, yet all of the receptionists came out from the property to sent us away, and to wished us a safe journey ahead.

Nadelen:: The noise from the street that we could hear from our room

Voordelen:: Was cleaned and lovely room with that price! The staffs are amazing and very good..so happy that the staffs are very attentive and very friendly..amazing staffs

Nadelen:: The check in process was a bit too long esp after long trip.

Voordelen:: Justin in particular was very helpful. He ordered us a car to take a trip and help check in and print noarding passes for flights. Upon arrival we were given the run down of things to do and trips to take but then we were left to decide with no pushyness to sign up to any trips

Voordelen:: Very friendly staff, amazing breakfast with fresh fruits, centrally located and very close to the lake

Nadelen:: we ordered room service and the lady didn’t really listen to us. we have not receive what we ordered. we asked again for it and then we received it. However, on check-out we had to pay for the food we didn’t order as well.

Voordelen:: Wonderful place and the staff are very nice. Location is superb as most of the tourist sites in the old quarter area are walkable from the hotel.

Nadelen:: None

Voordelen:: All staff was extremely friendly and helpful. Especially Ms Lan was constantly at our assistance with booking trips, airport transfer, etc., which made our stay very pleasant. The hotel also has a great location, in the middle of Hanoi’s Old Quarter, perfect to explore the city. Very comfortable beds. All in all we had a wonderful stay at Silk Collection Hotel.

Voordelen:: Great location, nice room, excellent service.

Nadelen:: Nothing

Voordelen:: The staff were absolutely wonderful, so welcoming and helpful.

Nadelen:: The room was very cramped and the breakfast was average

Voordelen:: Wat een ontzettende lieve en gastvrije mensen. Ze wijn er echt om je het naar je zin te maken. Rooftop bar is in de avond top om te zitten. Heerlijk koel windje en dito sfeer. Mijn kamer had geen raam maar de rest maakte alles goed.

Voordelen:: Excellent location, great staff, beds comfy, aircon good, food and cocktails were lovely in skybar which had great views of the city

Voordelen:: Receptie echt super goed! Locatie top en een moderne fijne kamer.

Nadelen:: Rooftop bar wordt je warm gemaakt met happy hour. Maar eenmaal boven ‘was door de baas besloten dat het niet mocht’. Daarnaast was de service hier niet ok. Gebruik gemaakt van de massage, was ok maar voor deze prijs in een hotel spa verwachtte we echt meer, je hoeft bijvoorbeeld ook geen drankje te verwachten.

Voordelen:: Great location. In the middle of the old quarter. The staff is really friendly and helpful.

Nadelen:: Nothing.

Voordelen:: - Breakfast: Good Quality and Selection - Organisation 1 Day Trip to Ninh Bihn: very good Tour/ Guide - rooftop bar with fair prices and Great view

Nadelen:: - be aware of room with no Shower - clean but small room/ shower

Voordelen:: Location.Design,service,breakfast,comfortable bed

Nadelen:: The TV package did not have Sport channels

Voordelen:: Beautiful hotel in the heart of Hanoi. The breakfast was large and quite varied, I tried something different each morning. The staff was amazingly friendly and helpful, they seemed genuinely interested in making sure I made the most of my days in the city. I hope to return again some time!

Voordelen:: This is a beautifully decorated and clean hotel in a great location. The staff are extremely helpful and the breakfast was fantastic. I would recommend this to all of my friends. A great location handy to everything and closed to the night market in Hanoi old quarter. Great tour arranged by Mr Nam at the hotel who is always happy and willing to give you any advice and help

Voordelen:: De ontvangst...je voelde je meteen erg welkom. De kamers..ruime prima bedden...heerlijke douche erg schoon...en top locatie. Prijs kwaliteit super....

Nadelen:: Niets...

Voordelen:: The staff are really friendly, and the hotel is very good value for the money

Nadelen:: nothing really

Voordelen:: It's fantastic. We booked a trip to Trang An an $40 each and it was brilliant !

Voordelen:: Everything was excellent. The staff went out of their way to assist booking tours for us during the peak season. Excellent location too as it is closed to everything. Shops, ATMs, restaurants,....are just within walking distance. Great breakfast, comfortable room and very clean bathroom

Voordelen:: Luckily we found this brand new villa in Hoian. The rooms are great and spacious, with cold air con and good powerful hot showers. The pool here is a great place to relax. The staff are super nice and helpful. They booked train tickets, car and activities for us. Breakfast was great. Would highly recommend this place.

Voordelen:: The staff were very polite and helpful. Room was big and clean. Breakfast was great and a good variety of food with lots of fresh fruits and unlimitted coffee. The hotel is closed to the lake. Would highly recommend this hotel. Having any question relating to your trips in Vietnam, ask them and they will hep with very good price but excellent quality (such as Halong Bay, Sapa, or Tam coc trips,... )

Voordelen:: Everything was just perfect! Lovely staff, clean rooms and perfectly located! We had an amazing time. The staff went above and beyond to ensure our short stay at the hotel was wonderful. I was truly surprised by their willingness to help, their welcoming attitudes and their attention to our needs

Voordelen:: Everything was just perfect! Lovely staff, clean rooms and perfectly located! We had an amazing time. The staff went above and beyond to ensure our short stay at the hotel was wonderful. I was truly surprised by their willingness to help, their welcoming attitudes and their attention to our needs

Voordelen:: Very friendly staff, really good location. The hotel is just 100m away from a bus stop from which you can take bus no. 86 to the airport (35.000D). It's in the very center but not a crowded street, I really enjoyed it. I also got through them a one-day trip to Lang Ha Bay, which was also excellent.

Nadelen:: nothing

Voordelen:: Ruimer dan normaal en schoon

Nadelen:: Niks