Sindhu Mertha Suite

The staff are very kind and honest. They apologised for all the room changes and were helpful when we raised any concerns. By the time we moved to the third room we realised that the air conditioning and beds were the same for every room so stopped mentioning it. Gedde was there to keep us company and have a chat every time we went to/from the accommodation. He offers good advice and suggested arranging an in-house massage which we didn't take up. The pool is clean and inviting, a nice escape from the heat. My husband had a headache one evening so Gedde generously gave him a lift to the pharmacy (apotek) for medicine. He checked on him the next day, too. The breakfast was fresh daily and the nasi goreng was very tasty, our favourite. The laundromat is conveniently across the road (but be careful your clothes comes back with a damp smell). Although the position isn't ideal, Go-Jek costs 27K to just about anywhere in Sanur.

The air conditioning was never cold, the power went out almost every night at around 2am and we were left in the heat. There's no phone in the room so no way to let the management know. The beds were all very hard (we were moved to 3 different rooms) to the point that I had a bad back every morning. The "rain shower" is extremely poor, the water is dispersed in large clumps far and wide, so if you stand under one clump you miss the others. The tub is slippery so be careful climbing in and out. Reception for TV channels range between rooms, can be very poor to ok/watchable.

Nothing

Everything. Staff was rude said no for everything. Washrooms were not clean. Toilets didn’t flush. Breakfast was horrible. Gave us Singapore airlines spoons. Value for money is poor.