Hotels in Auckland

Voordelen:: Pool and gym are well maintained.

Nadelen:: Lacks the small personal touches that other top hotels provide. Staff were reactive rather than proactive.

Voordelen:: the view was awesome

Nadelen:: service was pretty average.

Voordelen:: Service and people. They wanted to help.

Voordelen:: Reception and concierge staff were helpful and efficient, especially appreciated because the lobby was busy with passengers who (like us) had just disembarked from a cruise ship. The hotel was contemporary, immaculate, and had a large sunny window. The bed was comfortable. The hotel has its own airport shuttle service. It was centrally located, right at the Sky Tower and a short walk to the Auckland Art Museum, Albert Park, and Aotea Square. The Sky Tower is a stop on the tourist-oriented bus routes. The waterfront is about 15 - 20 mts walk.

Voordelen:: clean and near to the city also the casion

Nadelen:: nothing

Voordelen:: Loved the little cocktail bar off the hotel lobby

Nadelen:: Details of booking reservation (room + complimentary breakfast) were not known by restaurant or check out staff until pointed out by us i.e. would have been charged if we said nothing.

Voordelen:: The staff was very friendly and helpful.

Nadelen:: They did not have any internet access except when you were at the lobey. It also was very large and did not have a warm and cozy feeling. It was very beautiful. The only other thing was that they put me on a smoking floor even when I had expressed that I had to be in a no smoking room. They did move me but it took 2 moves to get me in the right room. They also over charged me on the room but when I pointed it out they did refund the money

Voordelen:: good rooms

Nadelen:: bit austere lobby

Voordelen:: Location was great ,shopping , casino ,entertainment

Nadelen:: They took my floor towels but did not replace them . its miner

Voordelen:: Our room was large as was the bed, wonderful shower and lots of fluffy towels - loved the floor to ceiling window. Hotel staff were very knowledgeable and helpful about car hire, restaurants and airport shuttle service.

Nadelen:: We stayed in the hotel on two occasions and I was disappointed with both the harbour view and the city view - you pay more for a harbour view. The hotel is very centrally situated - I was on the 14th floor (the lowest floor where you get a harbour view) and my view of the harbour had a great deal of city in front of it - it was a lovely view of the city with the harbour in the distance but not the view of the harbour I'd paid extra for. I also had a city view room on the 20th floor, where I had a very clear view of the bedrooms of the hotel next door but not the city. Don't pick this hotel if you do actually want a harbour or city view - you may be disappointed.

Voordelen:: Location was good,Standard was good,service great,food excellent,Enjoyed our stay.

Nadelen:: Broken bench in sauna

Voordelen:: The hotel was within easy reach of all the places we wanted to visit

Nadelen::

Voordelen:: The shower was nice. Concierge was great.

Nadelen:: Incompetant booking staff and rude reception staff.

Voordelen:: Service was excellent - faultless

Nadelen::

Voordelen:: Kamer indeling en uitzicht.. Een verscheidenheid van voedsel keuzes. Efficiënte Internet.

Nadelen:: Parkeergelegenheid. Ik ben neutraal op eten opties.

Voordelen:: Concierge was helpful.

Nadelen:: It was just fine. Nothing that great.

Voordelen:: The room are very nice and comfortable but the air condition did not work well which is the major deduction on the score

Nadelen:: The air condition not on

Voordelen:: Great location, and the rooms were clean and comfortable. Easy walk to Queen street shops, restaurants, Sky tower, and Auckland harbor. Just used it as a base camp to visit things around the city. Easy bus from the airport (35 min), bus stop 2 blocks from hotel. No need to rent a car.

Nadelen:: Had to leave

Voordelen:: Evening drinks, canapes in Club Lounge. Fast, included wifi.

Nadelen:: No power outlets near beds or center night table.

Voordelen:: Location

Nadelen:: Expensive at breakfast they charge you for every cup of coffee. Each time it was used the toilet in our room had to be flushed at least twice.

Voordelen:: Concierge was very helpful. The photographer for the hotel's pictures was a magician because he certainly did an expert job at brushing up and photo shopping the website pictures.

Nadelen:: The hotel was VERY WORN and looks seedy. The carpets were dirty, furnishings well used, and walls scarred and in desperate need of painting. The mediocre breakfast buffet cost $31 per person and didn't include omlettes. I should have done my homework on this one.

Voordelen:: Went to check in but we had to wait an hour cause their computers were down. They gave us a free drink at the bar so that was nice. Felt the room was dusty especially in the washroom. Staff was friendly.

Nadelen:: Gym needs updating and pool was only 4.5 deep.

Voordelen:: The hotel let me check in at 8 am, after having flown all night from San Francisco. This was fantastic and made my day!

Voordelen:: The staff was excellent, as was location in Aukland

Nadelen:: The hotel is in need of an overhaul. Mostly minor details, and it appears that they are in process.

Voordelen:: Lovelypool, good gym facilities, spacious room, comfortable king size bed

Nadelen:: Breakfast was not as good a spread as most international hotels, but acceptable as part of nzd 169 room rate.

Voordelen:: Very spacious twin room. Excellent facilities. Lovely pool.

Voordelen:: The location was excellent for entertainment in the CBD.

Voordelen:: The hospitality was really good. I really appreciated the kindness of hotel staff. And the room was perfectly clean.

Nadelen:: Unfortunately, the view was not so good.

Voordelen:: The room was nice and large. Excellent beds. Sensible mini bar prices. Great location.

Nadelen:: Quite a lot of noise from bar on Saturday night. We didn't get in til ll.30p.m.

Voordelen:: good value for money and great location

Voordelen:: Ze hadden een speciaal pakket ontbijt+Internet connection voor 27,50 NZD. goed Japans restaurant.

Voordelen:: centraal gelegen.vriendelijk personeel,goed ontbijtbuffet

Nadelen:: kamerreserveringsysteem. Kregen een kamer die nog niet schoongemaakt was. Eerste aanbod van nieuwe kamer was minder. Na weigering van onze kant is dit omgezet

Voordelen:: goede locatie en prima kamers met grote badkamer

Voordelen:: Goed hotel op loopafstand het centrum van Auckland. Personeel correct en behulpzaam. Vanaf Auckland luchthaven rijdt er een shuttle service naar het hotel, een taxi kost je NZD 75,- .Ontbijt toereikend maar niets bijzonders. Japans restaurant op 1e etage is uitstekend.

Nadelen:: We hadden gebruik gemaakt van een aanbieding; Plaza Clubroom. Hierbij werd gratis internet beloofd maar dit bleek in de praktijk slechts 15 min.per dag te zijn en niet eens in je kamer. In de lobby is er WiFi maar in je kamer gaat dit via een kabel. Te duur en vrij onhandig. Let goed op wat een aanbieding inhoudt en check dit via het hotel.

Voordelen:: Prompt response from services/facility staff (see below)

Nadelen:: When I first arrived my room was not cleaned, however, upon notifying the services/facility staff, I room was promptly changed and with good service. Maybe I haven't travelled enough, or maybe its not a common thing in nz, but where was the hotel-provided toothpaste?

Voordelen:: Nice and handy location Large rooms value for money Easy acsess to car park

Nadelen::

Voordelen:: Streamlined, colorful, mod, bustling 21st century stay with all the creature comforts. Staff went above and beyond when they had a boxed breakfast waiting for us when we had to leave extra early for the airport and couldn't utilize our morning breakfast buffet pass.

Nadelen:: The only thing negative about Sky City is there is not enough seating in the lobby if you just want to relax and people watch.

Voordelen:: Location Concierge Staff was Excellent - always finding great ideas for things for us to do.

Nadelen:: Breakfast and meals on the property were OK - but I expected something better.

Voordelen:: The location to centre Auckland, access to the motorway to get to other places. Room service was excellent!! The food was outstanding.

Nadelen:: On arriving at reception, I felt the receptionist did not over extend themselves with information, as this was a first stay for my family. An example was where and which floor was breakfast as this was inclusive in the stay, what were the times and the last morning we were there it shut 1/2 an hour early and missed breakfast. I got more local information from the man who delivered the bags to our room. The staff were polite and professional but lacked the Christmas Spirit a "Merry Christmas" greeting on the day would have been welcoming. On arriving to our rooms the temp was 28 degrees - quite unbearable! knowing the room was booked it would have been nice to have the air condition on.

Voordelen:: the staff were very friendly and helpful .We had a nice room with sea veiws and we could walk into the city

Voordelen:: The rooms were nice and big, very clean with everytghin you need. The bed was huge!!!!!

Nadelen:: The price of the internet was terrible - it is partly a business hotel with the covention centre next door, so I was appauled at the price. In todays timesd wireless should be free in Hotels such as this one

Voordelen:: The staff are very friendly and happy to help even when they had a huge coach load of travellers turn up! There are a lot of restaurants to choose from and the tea/coffee facilities are plentiful. It is close to the IMAX and Civic for evening entertainment.

Nadelen:: Really minor point - No hotel writing paper

Voordelen:: Location. gym and quality of rooms

Voordelen:: The hotel was very well laid out and designed feeling spacious for a hotel located in the city centre

Nadelen:: Hotel was priced reasonably and that was the reason I chose it. The internet prices they charged however bordered on criminal. I was there for 3 days and paid approx ~$200 NZD for minimal use of the internet and to download some emails. My annual internet fee is less than this for unlimited access at home.Absolutely disgusted

Voordelen:: De houding en inzet van het personeel was uitstekend. De ligging is uiteraard heel goed zo in het centrum. Kortom een aanrader!

Voordelen:: De kamer was prima in orde, groot en schoon, de service van concierge uitstekend; in bewaring geven van bagage, regelen taxi prima

Nadelen:: Ontbijt was ok maar er ontbraken wat betere broodsoorten. Inrichting van ontbijtrestaurant vond ik niet in overeenstemming met inrichting van hotel zelf.

Voordelen:: Centrale ligging, nette en ruime kamers. Mooi zwembad op de bovenste verdieping. Conciërges waren erg behulpzaam bij het geven van allerhande informatie en het reserveren van restaurants.

Nadelen:: Het hotel is met al z'n onderdelen (casina, theather, filmzalen, veel restaurants) wel erg groot en daardoor wat onpersoonlijk. Wij waren eerder aangekomen dan dat we konden inchecken, en hoewel de kamer vrij was mochten we er toch niet eerder in tenzij we NZD 30,- per uur bijbetaalden. Vonden we erg onvriendelijk en van weinig service getuigen.

Voordelen:: The room was comfortable and surprisingly cozy in spite of the mainly black-and-white color scheme.

Nadelen::

Voordelen:: Huge bed

Nadelen::

Voordelen:: Zoals hierboven reeds aangegeven, een erg mooi hotel op een schitterende locatie met zeer goed personeel en heel wat mogelijkheden waaronder een eigen visitorcentre zodat je onmiddellijk weet welke plaatsen je in Auckland moet bezoeken. En natuurlijk op ( seconde van de Skytower! een echter aanrader!

Voordelen:: Loved the spa, pool and workout facilities. Also the free wifi is great and the lobby has a really great energy.

Voordelen:: The health club, pool and breakfast were all terrific

Nadelen:: A little bit far from harbor area restaurants but the park-like setting helped offset this.

Voordelen:: At the reservation counter at the time check in, the information and treatment was not properly taking care and we have to ask many basic question which is normally taking care by other international hotels or i thingk there will be an ignoring or classing people by their nationality which was upset me a lot in the beginning, later on it was ok.

Nadelen:: Location on the steep hill is not the best for walking around town. Please add to your review question .. travelling as.... something like other.... as none of your categories is correct for two business people travelling.

Voordelen:: Excellent pool & gym. Nice large balcony. Walk-in shower

Nadelen:: rather outdated hotel. Not bad but for a Hyatt you might expect some more.

Voordelen:: We appreciate the concierge service and the appartment very nice... fabulous...

Nadelen:: The carte of menu Restaurant is not excellent.... very basic.

Voordelen:: The cleaning that was done each day.

Nadelen:: We had booked through booking.com and on arrival there was no booking for us but they gave us another room for the same price except it was not the same kind of room we had booked and was also two single beds pushed together which was very uncomfortable and disappointing!!!

Voordelen:: Prettige ruime en frisse kamer met alle faciliteiten.value for money. Dicht bij de winkels en de haven.

Voordelen:: The food was amazing. We thoroughly enjoyed the breakfast buffet, it really is the best in Auckland, (We have stayed in several similar standard hotels in Auckland). The management staff were extremely professional and helpfull when we had an issue with our room.

Nadelen:: We unfortunately were double booked and as it was New Years Eve there was not another residence suite available. This was extremely dissappointing as I booked the room months in advance as I knew it would be busy on New Years Eve plus we were flying in from Ireland and wanted an extra special room for the occassion. Secondly, we had huge trouble with the toilet in our room, after one flush at around 9pm it would not stop flushing and was near overflowing. We had maintenance in our room trying to fix the problem for hours. This was suppost to be a romantic New Years Eve after a long journey and it turned out to be a disaster. One that never would have happened had we been given the room I originally booked.

Voordelen:: My daughter and I loved your hotel but having stayed in hotels and b and B's around New Zealand wifi was available free. It is a rip off in this day and age to charge. The food was excellent and all the other facilities were superb you would be better adding a small amount to the cost of the stay and having wifi inclusive.

Nadelen::

Voordelen:: The staff where very helpfull

Nadelen::

Voordelen::

Nadelen:: To be honest I wasnt happy about the room. The queen size bed was actually two singel beds pushed together, making the centre of the bed uncomfortable. Also there was mould in the shower and the all the air con did was dry out the air not cool it. This was my first time in a five star hotel and i was disappointed. Ive stayed at a bed and breakfast that was cleaner and more comfortable than this at half the price.

Voordelen:: Friendly Staff

Nadelen:: Dirty room, broken toilet, no control of children running arround the pool and unsupervised children in the gym, room nothing like the pictures when we booked.