The Westin Crystal City

The bed was phenomenally comfortable and the room was well-appointed; on-site parking was easy to get in and out of and the facilities were pristine. Westin staff were friendly and professional.

The walls were paper thin and I could hear everything else happening on the floor; not the best accommodation if you're a light sleeper. Additionally the whole room had bright blue LEDs on the light switches that were angled directly into my face. There was also a notable gap between the bottom of the entrance door and the floor which exacerbated the sound and light issues. It might not be an issue for some people but it wasn't the best way to sleep off a wedding night hangover!

Price includes your bed.

Bed was comfortable, hotel was clean.

The great price you get from Kayak does NOT include parking, an additional $34, or Wifi, an additional $15! They charged for the parking and wifi even though I included them in my search. The hotel desk staff was pretty nasty about it when I questioned it. By the way, that extra parking charge was not removed even though every time we needed to exit we had to run back inside the hotel to get them to lift the arm on the gate, which would not read or card, or anyone else's.

I made my reservations over almost 2 months in advance for a traditional room with one king sized bed. I arrived at the hotel early so I could fix up the room with rose petals and surprise my fiancé. When I checked in, Daniel at the front desk told me that I would have to settle for 2 queen size beds when that is not what I requested in my reservation. He proceeded to tell me that for the cheap rate I was getting on the hotel through hotels.com, that I should be happy with the room I have for the amount of money I paid! I was insulted, if I requested a king sized bed then that is what I should have gotten, and although I did receive a great deal on hotels.com that should not take away from what I requested! What I had planned for my fiancé was totally ruined because we couldn't even sleep in the same bed because the bed was so small, and I was laying on the edge the entire time ! Very unromantic and disappointing!

Mixed

Room Staff Restaurant for breakfast

Exhorbitant parking charge Technological difficulties getting elevator started and opening garage exit gate

The location was excellent to catch the metro and find places to eat.The room/hotel was very clean and staff were very accommodating.

Too many school groups. Did not hear them at night;however, elevators were jammed as the kids were not chaperoned. One elevator was down so that left only 2 with kids playing the stopping at every floor game. Also, the price difference for weeknights versus weekends is totally out of line!!!

Location, staff, housekeeping, and the quality and price of food at the restaurant

Inadequate closet height, and especially for long overcoats

It is close to the Metro.

Air conditioning was not working. Paying for parking your car was confusing. It was not clear who to pay.