Hotel Astoria Palace

Can you please assist me - when we checked out I presented my Diners Card and they advised that the card would not process so I presented my MasterCard and the transaction went through. I now discover that they did process the Diners so they have charged me twice - on Diners and MasterCard. I have sent two mails requesting a refund but they do not respond. Can you please assist to get my money back for the double charge.

Location

Staff

The location is great and the view from the window is stunning

The door of the lift was very dirty. The decoration is tired and outdated. The breakfast was boring, too much sweet things. I would much prefer omelet, fried, poached, boiled eggs, etc

The location across the road from the beach.

My stay at the Hotel Astoria Palace was very disappointing the costumer service and attitude of 2 of the Hotel receptionists was completely unacceptable. In particular one of the receptionists at the end of my 5 night stay accused me of lying about an £8 bar bill for drinks I did not have. He threatened to call the police which is a strange way to treat a hotel guest who had paid a £500 hotel bill upfront and in returned received a room with a gap in part of the wall that had been badly plastered, a leaking window which left the the window sill covered in water which leaked on to the floor and a tv that did not work. This was supposed to be a Deluxe room. I would hate to think my treatment was to do with the colour of my skin but there is little else for me to explain why I would have been treated with such disdain and disrespect by the front desk staff. I certainly will not be staying at this hotel again.

vary small and dark rooms amall window/

the room