The Garland

Voordelen: The pool area was very relaxing and comfortable

Nadelen: The pricing for food and drink in the pool area was too high.

Voordelen: The room, the bed, pillows, shower, and the size of the safe.

Nadelen: The daily parking fee of 22.00 and the additional 2.00 for taxes . Our card didn't work in the parking meter. We had to go another one. The a/c vent next to the bed was loud and the a/c kicked on.

Very nice hotel, but trolley service not what it's cracked up to be

Voordelen: Hotel was beautiful and very clean. Pool was small, but the pool area was amazing, with cafe style seating in one corner, pool-side service, and a walk-up bar.

Nadelen: The shower had some small sketchy spots in the grout and the plate on the showerhead was loose so there was a hole showing. There was also a hole in the bathroom wall that was loosely covered by one of those plates you put behind a door so the doorknob doesn't make a hole...At check-in we weren't provided with a trolley schedule so we showed up at 730pm to find out the trolley only runs every hour except at 8pm so we had to Uber to City Walk. Additionally at check in we inquired as to parking costs and we were told that self-parking was $22 and we wouldn't be charged for a second day as long as we were out by midnight. We actually had to pay for half a day.

Great location but unwelcoming staff.

Voordelen: Convenient location to Universal and other Hollywood landmarks.

Nadelen: Wait staff, rude. Front desk, not helpful. I would not stay here again nor recommend others based off the customer service alone.