Hotel Tierras De Jerez

Het ontbijt was goed. De tijd om te ontbijten te laat. Vanaf 9 uur. Cafetaria met ontbijt is apart van het hotel.

Het hotel lijkt van buiten 3 sterren. Van binnen hooguit 2 sterren. Het is heel matig. Vreemd van constructie van binnen. Meer een flatgebouw. Geen bekers in de badkamer.

Check in was belachelijk! Hebben 40 minuten moeten wachten want de kamers waren nog niet schoon. GEEN ZWEMBAD terwijl ze daar wel mee adverteren. Nadat we uiteindelijk konden inchecken: airco werkte niet. Kwamen deze later wel maken. En de douchekop was kapot. De hele badkamer onder water. Nadat er iemand kwam kijken en aangaf dat we maar met de hand moesten douchen en we daar niet mee akkoord gingen kwamen ze met een schroevendraaier om het probleem op te lossen. Vieze vlekken achter de douche. Inrichting oud, maar ruim. Bed ok. Alleen de ligging van het hotel is goed! Geen excuus voor de vertraging of wat dan ook.

Location

1 .Receptionist on arrival did not speak English and did not make any effort to communicate by speaking Spanish slower. 2.No bar or restaurant facility cafeteria closed and had to go to the bar across the square for breakfast. 3.Toilet paper ran out first day and not replaced on room servicing on requesting new rolls there were non available and the receptionist had to buy a pack of 4 for a hotel ? 4.The hotel did not take notice of our added request for breakfast ,for the first day we paid after they found the correct papers but for the 3rd day the hotel did not inform the bar for our order so we had to pay again. The non English speaking receptionist was on duty again so communication was impossible from what I could understand he said the fault was the bars and we would need to speak with the hotel director to get the money we paid to the hotel refunded.As the hotel appears to be run with virtually no staff that was not possible. 5.The room cleanliness was not good I.e dirty bedspread for one item. 6.No light shades on the bed side lights only bare bulbs. 7. No anti slip mats in the bath for using the shower.My partner slipped and fell in the bath she was badly shaken but fortunately not badly hurt.These facilities should be provided especially for older people. 8 The hotel had a no smoking policy but had ashtrays in the corridors I.e near the 4th floor lift complete with cigarette ends! I think that's enough.