Holiday Inn Express Flagstaff

Regular at Holiday Inn Expeess

This was an older hotel remodeled. However rooms felt dirty, especially the carpets. We were traveling with small children called in and explained the situation and arranged for the two rooms we reserved to be adjoining. We explained we would be arriving late and that we had small children we absolutely needed adjoining rooms at 1:00 pm that day the front desk person said they had it arranged. We arrived and no arrangements or notes were made and our rooms were on two different floors. The front desk person at that time tried to get us close as possible but not adjoining. My husband and I had to split up and each be in a room. I really did not like the idea but it was all we could do on a prepaid room that late. I was very disappointed.

The carpet in the halls and room needed cleaning. On New Years day they ran out of everything at breakfast and MANY families had to WAIT 20 minutes for all hot food. Who forgot to check occupancy to plan?