Holiday Inn Express Flagstaff

This was an older hotel remodeled. However rooms felt dirty, especially the carpets. We were traveling with small children called in and explained the situation and arranged for the two rooms we reserved to be adjoining. We explained we would be arriving late and that we had small children we absolutely needed adjoining rooms at 1:00 pm that day the front desk person said they had it arranged. We arrived and no arrangements or notes were made and our rooms were on two different floors. The front desk person at that time tried to get us close as possible but not adjoining. My husband and I had to split up and each be in a room. I really did not like the idea but it was all we could do on a prepaid room that late. I was very disappointed.

The carpet in the halls and room needed cleaning. On New Years day they ran out of everything at breakfast and MANY families had to WAIT 20 minutes for all hot food. Who forgot to check occupancy to plan?

Room was clean. Friendly staff. Cold showers and long waits for the elevator. Powder eggs for breakfast were not tasty. No evening food specials like we have had at other Holiday Inn Expresses,

Check in was quick and pleasant. Every staff member, we encountered, was very accommodating and made sure we were taken care of. Construction on rooms near by started at 9am. I understand that they were in the process of a remodel, but noises like that should not begin until check out time. When we called the front desk to complain...they could hear the noises over the phone!