Topaz Boutique Hotel

My room was quaint, comfortable, and clean. The maids were helpful with their efficiency and ability to get my TV remote to work to some degree. The shower was fabulous for drying my umbrella, too! The front desk staff need to go to smiling school. Also they were not helpful in using their wi-fi. I finally used one of the unsecured networks from the hotel next door.

Good location, clean, and reasonably well priced with staff whom speak very good english. We booked a room online which was advertised as having air conditioning, however when we got to the room it was over 30 degrees celsius according to my digital thermometer. I checked the room and couldn't find any controls for the a/c so checked the room user guide manual which stated that the temperature of the room was controlled via the air conditioning panel on the wall. There was no air conditioning panel and at the same time the sink in the bathroom would not drain so my wife called reception and asked them about the a/c and the sink. The receptionist stated that the a/c was on a remote control and that someone would come to fix the sink. 20 minutes later no-one had come to fix the sink and still no a/c so my wife went down to reception and asked. They said that someone would be along soon to fix the sink and that the a/c was on the main hotel a/c plant and the room would naturally cool down but you couldn't adjust the temperature yourself. We waited another 20 minutes and still no one had come to fix the sink and nupon inspection of the room I could see no a/c ducts etc so knew that the room had no a/c at all. At this stage with the temperature rising in the room I went to recpetion with my wife and questioned the receptionist. She told me that they had called someone at their house to come and fix the a/c and the sink. I stated that there was no a/c so couldn't be fixed. She eventually admitted that our room had no a/c and would change our room to one that did. I questioned her as to why she had lied to my wife on two occassions stating that the a/c in the room was controlled by the remote and then that it was not controlled but was connected to the hotel central a/c system. At this point she said she had not lied - as you can imagine this annoyed me greatly as I do not like being lied to, I do not like being stuck in a hot room, I do not like waiting 45 mins for no-one to come to the room, and I do not like incompetent hotel receptionists. In the end the receptionist said "what do you want" and I said "for you to admitt that you have been lying to us and for an apology" - she looked at me and said in a sarcasitic voice, "well, if that's all you want I can do that".

Helpful staff, very spacious room, free wifi.

Front desk staff was very helpful to us. She booked us a taxi fro our early morning flight & helped us to get internet access for our e-mail.

Helpful staff beds not so comfortable in double room, bathroom tub curtain not properly fixed.

The rooms on the first (112, 113, 114) floor are dirty and wore down.