Novotel Bangkok Silom Road

We had several meals in the hotel and were pleased with the value and quality of thee meals we had. The staff was very nice. The bed was disappointing. Two beds put together.

We got some food in the bar and it was overcooked and the plate it was served on was cold causing the meal to be cold also.

Overall service was ok. Breakfast could have been better, there is a big queue if you like to request for scrambled eggs. The checkout process was a disaster. There is a big box in the reception mentining "Fast Check Out". I planned my timing, thinking of using. When i dropped the keys inside, the receptionist stopped me from leaving, mentioning that she would have to call the cleaners, to see any utilization. I had to wait in queue for this, and then she requested me to pay the hotel. (In check in, they had already blocked my card for the room rates, plus a surcharge, but she mentioned she cannot use from the blockage, and she would charge separately). Check out process, a complete mess.

A great hotel for a city stay we use it as a base for our trip and did tours and actives from this hotel so much to see just in Bangkok alone Roof top pool was great to cool off after a day of seeing the temples Stone Bar waitress were excellent alway attending to guest orders of coffees and beer and sprits etc

Downstair foyer was alway busy and a bit dated with seating some building work was going on 2nd floor and made it noisy . The Lifts had a mind of its own one day it took 3 attempts to get to ground floor and we were due on a tour quite frustrating . no wait staff near the pool

Location is easy. Staff friendly. Check in staff particularly. Good for the price.

Internet connection is a disaster. On and off. Very frustrating. The bathroom could be a little cleaned up. And AC seemed to only be on and freezing or off. But minor complaints except for the WiFi.