Citiez Hotel Amsterdam

The rooms are as pictured and cleaned well location right next to trams to the centre

When arriving we were told the room would be ready for 3 o’clock but we didn’t get in until 4 after repeated questions to unhelpful staff about when the room would be ready getting the response of” I’ll phone the cleaners in 5 to 10 minutes “ the staff acted very unprofessionally and would often all leave at once to smoke leaving the reception empty

The location is perfect, the rooms are small but have what you need. It's also a cafe and they make great latte with caramel. The breakfast is simple but good and I like the fact that the hotel is small so they know the guests.

Some of the employees are very rude, especially the ones of the evening shifts. The ambience during the day is completely different than during the evening. During the day you have the feeling of a hotel but that changes once the other employees come in and you have the feeling that you arrived at a youth hostel.