Auto huren Salt Lake City

Nadelen: Long wait for shuttle, super grumpy helpless and unhelpful employees, waited 90 minutes to get car. Roomful of upset customers waiting for cars. Should have just ubered.

Voordelen: Staff was friendly and doing their best given the situation. Shuttles were regular.

Nadelen: The wait once I got to the rental car office was over 1.5 hours. The car had been cleaned but could have been cleaner. The rear view mirror came off in my hand while I adjusted it while driving - was able to be put back on but that was not ok.

Voordelen: The pricing was the cheapest.

Nadelen: My reservation was cancelled when we arrived. Apparently they cancel after three hours if you are running late. I ended up having to get a larger vehicle and pay more. We had to self inspect the car in the dark. The car was filthy and covered in scratches and had a chipped windshield. The TPM lights went on the next morning and kept flickering on and off over the course of the week.

Voordelen: Woman doing customer service was nice once we made I through two hour wait.

Nadelen: Very Long lines to pickup. No clear sign of where to drop off. They should also inform of the need to take a shuttle to car rental at Salt Lake City airport.

Voordelen: The people I dealt with in person were nice.

Nadelen: Fox Rent-a-Car seems to have developed a thick culture of indifference towards its customers. It was moments after getting to the airport that I realized I'd returned my car without removing a pair of nice sunglasses that were a gift from my mother, and meant a lot to me. The car had been in the lot for all of ten minutes, so I immediately started calling every number I could find to contact someone to walk out and retrieve them. After dozens of calls and several voicemails, no one ever picked up or responded. I had to sneak past a curtain at another branch location in Colorado, where I'd landed, to find someone willing to give me the email address and phone number of the Utah manager, who did respond after repeated attempts, but soon made it clear that finding and returning my property was not a priority. After three weeks(!) of repeated followups, I finally learned that, unfortunately and unsurprisingly, the glasses had disappeared, probably taken by someone at the branch or by a subsequent renter. It should have been easy to get someone to take 30 seconds and retrieve the glasses – I'd even arranged with a friend to pick them up and mail them to me. Instead, it took weeks of dispiriting, disinterested interactions with a company that in its automated voicemails insists they strive to set a standard for customer service – they do set a standard, a low one. Avoid this company if you can, or if you hope to get any help should something go wrong. (As an aside, the only people who were responsive or showed any sign of concern were the people handling the company's Twitter account, though they were only in a position to pass messages along – they should be promoted to oversee customer service).

Voordelen: Nothing!

Nadelen: Placing a grisly as an agent would have been better.