Ontario Grand Inn & Suites

This hotel is a mess

Voordelen: Bed was comfortable

Nadelen: There was one stained towel in the room. The television didn't work. There was an ironing board with no iron. There was only one hanger in the closet. The light switches were broken and cracked. The bathroom door was cracked and broken. The landscaping in the front of the hotel is overgrown with weeds everywhere. This is a rundown nasty hotel.

A/c out of service

Voordelen: Worse breakfast everp

Horrible

Voordelen: Nothing

Nadelen: Made my reservation over 2 months ago. They send an email asking for me to secure my reservation with a payment due to high demand. I do as they ask and provide a credit card. I arrive on my day of reservation to find that they are completely out of rooms. Nobody processed my payment. I am told there is nothing they can do since I was never charged for the room. So there I am in their lobby scrambling to find another hotel. This place is absolutely unfit to be a hotel. The management sucks. Also while looking for another hotel I overheard guests asking for towels. They were out of towels! They were going room to room asking for towels that were not being used! Horrible!

Dirty

Voordelen: I liked the location

Nadelen: The continental breakfast was a joke, room was super dirty. There was hair all over the sheets that didn't belong to me. The fans have never been dusted, looks like someone spilled something all over bed and down bed skirt. No water bottles anywhere.

Good for one night

Voordelen: The staff was helpful and very kind to me even when I had a problem checking in (it was a fault of mine not theirs). The rooms are nice enough and was spacious. Seemed clean enough, except for when I looked up at the fan.

Nadelen: Did not like that I come in and use the restroom to find that there is no towels, had to call housekeeping for them, also they must have just painted because there was paint on the floor and the outlets were missing their covers. The bathroom light was not sufficient enough for the size of the bathroom either.

Not good

Voordelen: Location

Nadelen: Tv did not work no towels or toilet paper in the room and it took two hours for the staff to bring any