Ontario Grand Inn & Suites

This hotel is a mess

Voordelen: Bed was comfortable

Nadelen: There was one stained towel in the room. The television didn't work. There was an ironing board with no iron. There was only one hanger in the closet. The light switches were broken and cracked. The bathroom door was cracked and broken. The landscaping in the front of the hotel is overgrown with weeds everywhere. This is a rundown nasty hotel.

Horrible

Voordelen: Nothing

Nadelen: Made my reservation over 2 months ago. They send an email asking for me to secure my reservation with a payment due to high demand. I do as they ask and provide a credit card. I arrive on my day of reservation to find that they are completely out of rooms. Nobody processed my payment. I am told there is nothing they can do since I was never charged for the room. So there I am in their lobby scrambling to find another hotel. This place is absolutely unfit to be a hotel. The management sucks. Also while looking for another hotel I overheard guests asking for towels. They were out of towels! They were going room to room asking for towels that were not being used! Horrible!

Not up to standard for a hotel, very cheaply put t

Voordelen: The softness of the bed, and tv

Nadelen: Was not a full set of towels in the room, beds were too loose on the floor, Walls were crappie behind the beds, couldn't smoke in my room, not culturally balanced with the employees, service was very bland with no personality, felt like a FLOP HOUSE for slackers. No kind of real breakfast! We're adults, not kids, I expected a adult type meal and nothing but cereal and bagels with half stale pastries, and no bar tender.

Good for one night

Voordelen: The staff was helpful and very kind to me even when I had a problem checking in (it was a fault of mine not theirs). The rooms are nice enough and was spacious. Seemed clean enough, except for when I looked up at the fan.

Nadelen: Did not like that I come in and use the restroom to find that there is no towels, had to call housekeeping for them, also they must have just painted because there was paint on the floor and the outlets were missing their covers. The bathroom light was not sufficient enough for the size of the bathroom either.

Don't Stay Here

Voordelen: Nothing

Nadelen: The sheets were dirty and they ran out of towels

We didnt had any towels in the room. Needed to go

Voordelen: Beds were comfy

Nadelen: No towels in room. Neighbors kept doing a lot of noise. We call front desk a few times but they didnt do anything.