Custom Hotel

Hotel has potential when they finish the renovations. The room was comfortable.

We ordered a king suite with 2 king beds. We got 1 king bed and 1 queen pull out sofa. The description is incorrect and needs to be updated. The staff insisted that the the pull out was a king, when it was clearly smaller than the king bed in the next room. Stupid to lie to customers. We were not informed that the hotel was being renovated. Most construction noise is during the day, but all access ways and elevators are construction zones. The remodel is of average quality, freshening up an older hotel. Bathrooms are new.

Free shuttle to the airport that ran very frequently. Many restaurants nearby.

Our room had a constant noise that sounded like water running upstairs. It was really loud and we struggled to sleep through it. The towels also had hairs and dark patches in them.

So run down, everything looked old and in need of repair. Definitely does not meet the expectation of a 'boutique' hotel and not worth the price.

Don’t go here. It’s totally under construction. All of the lower rooms are torn apart so when you pay for a ‘high floor’ that is all they have. The facilities are closed, no food, no water in rooms to drink. The worst part was the elevator was broken and we had to walk down 11 flights of stairs with our luggage. No one offered help. Never again.

Everything. Room smelled like pot

Staff seemed to be responsive. Bed was comfortable.

Hotel was under renovation. Rooms sparsely furnished. $35 per day fee to valet to park car with no other option available. Strong odor of cannabis in hotel even though it is smoke free.

Nothing

Took 30 min to get picked up at LAX. Hotel is a major construction zone, Room was 1 star at best old worn out musty carpets, and bathroom was so disgusting I wouldn’t even use it to shower. Bed was decent enough, but TV was inoperative. Place is a