Dit hotel ligt vlak bij de luchthaven, op 4,7 km van Houston Grand Prix en binnen 10 km afstand van Houston Police Department Museum en Greenspoint Mall. Ook Golf Club of Houston en Humble Civic Center liggen binnen 15 km afstand.
Voordelen: At check-in, the clerk was cordial, engaging, and made me feel welcome. He was very young, well-dressed, and smiled throughout. My only regret is that I didn't get his name so I could write a letter of appreciation to his management.
Nadelen: My only complaint (which is very minor) is the side door would not accept my card key.
Voordelen: LOCATION CLOSE TO THE AIRPORT & RENTAL CAR RETURN, EXPRESS WAY fRONT DESK STAFF EXELLANT &, vERY HELPFUL Good free coffe in AM & cookie in PM
Nadelen: Nil
Voordelen: Close proximity to the airport.
Nadelen: First room we were checked into had another guest sleeping in it.
Really exceptional. I can't say enough!
Voordelen: The front desk staff was so accommodating when all of my travel plans changed and I needed to check in very early and check out late.
Nadelen: No
Voordelen: Close to airport and free shuttle service
Nadelen: No. It was great for needs
the menu was a little lacking
Voordelen: the bed was very comfortable.
Nadelen: no
We were on the main floor across from the ice machine. I was worried we would hear it all night but the door and walls were very well insulated, and we never heard it.
Voordelen: The ease in checkin. Completely non-smoking!
Nadelen: No
First of all, I was under the impression that I had a free breakfast with my reservation.When I went to the front desk they reassured me that I had not booked a room with free breakfast. In order to have the free breakfast I had to upgrade; however, my reservations were a locked in rate and I could not upgrade. Initially I was upset but told the gentleman thanks and went to get my plate with my family. The man behind the breakfast line was extremely rude and told me 'you can only have one meat, bacon or sausage. That's it!!' I looked at him weird considering I was still confused as to why I did not get a free breakfast. Then he said, 'well it's already on your plate now. You may as well eat it!' I was there with my sister and her 4 boys, who were already seated, and one of them wanted bacon so I grabbed a piece for him. I would have made a complaint but I was running short on time for my nephew's graduation. I have stayed at many hotels but none that had a breakfast bar that was so unorganized and the staff being so rude. There was about 40 people there for breakfast and there was one lady overwhelmed with taking orders, filling drinks and making plates. I could have stayed at a knock off hotel and had better, friendlier service than I did her from the breakfast staff at the Hilton.
Voordelen: The swimming pool. It was perfect for my 5 nephews. The pool allowed us to unwind and not be stuck in a room all day.
Nadelen: The breakfast set up was very confusing and unorganized. Consider reorganizing the set up and the menu pricing. Too much confusion on if you have free breakfast, need to pay for breakfast or how much food you are allowed to get off the breakfast bar.
Voordelen: It was nice. Nice size rooms
Nadelen: Shuttle didn't run in time for our flight in the morning. Had to call a cab.
This is a typical Hilton Garden Inn near the airport in Houston. The rooms are nice, modern, and clean. HGI typically has the sleep number beds and this hotel was no exception. The only complaint was breakfast. I don't think they staff enough people for the number of customers, so it was really disorganized. I finally had to go to the front desk to pay. The shuttle to and from the airport was every half hour, so plan accordingly.
Voordelen: Proximity to airport
Nadelen: breakfast
Voordelen: At check-in, the clerk was cordial, engaging, and made me feel welcome. He was very young, well-dressed, and smiled throughout. My only regret is that I didn't get his name so I could write a letter of appreciation to his management.
Nadelen: My only complaint (which is very minor) is the side door would not accept my card key.
Voordelen: LOCATION CLOSE TO THE AIRPORT & RENTAL CAR RETURN, EXPRESS WAY fRONT DESK STAFF EXELLANT &, vERY HELPFUL Good free coffe in AM & cookie in PM
Nadelen: Nil
Really exceptional. I can't say enough!
Voordelen: The front desk staff was so accommodating when all of my travel plans changed and I needed to check in very early and check out late.
Nadelen: No
Voordelen: Close to airport and free shuttle service
Nadelen: No. It was great for needs
We were on the main floor across from the ice machine. I was worried we would hear it all night but the door and walls were very well insulated, and we never heard it.
Voordelen: The ease in checkin. Completely non-smoking!
Nadelen: No
the menu was a little lacking
Voordelen: the bed was very comfortable.
Nadelen: no
First of all, I was under the impression that I had a free breakfast with my reservation.When I went to the front desk they reassured me that I had not booked a room with free breakfast. In order to have the free breakfast I had to upgrade; however, my reservations were a locked in rate and I could not upgrade. Initially I was upset but told the gentleman thanks and went to get my plate with my family. The man behind the breakfast line was extremely rude and told me 'you can only have one meat, bacon or sausage. That's it!!' I looked at him weird considering I was still confused as to why I did not get a free breakfast. Then he said, 'well it's already on your plate now. You may as well eat it!' I was there with my sister and her 4 boys, who were already seated, and one of them wanted bacon so I grabbed a piece for him. I would have made a complaint but I was running short on time for my nephew's graduation. I have stayed at many hotels but none that had a breakfast bar that was so unorganized and the staff being so rude. There was about 40 people there for breakfast and there was one lady overwhelmed with taking orders, filling drinks and making plates. I could have stayed at a knock off hotel and had better, friendlier service than I did her from the breakfast staff at the Hilton.
Voordelen: The swimming pool. It was perfect for my 5 nephews. The pool allowed us to unwind and not be stuck in a room all day.
Nadelen: The breakfast set up was very confusing and unorganized. Consider reorganizing the set up and the menu pricing. Too much confusion on if you have free breakfast, need to pay for breakfast or how much food you are allowed to get off the breakfast bar.
Voordelen: It was nice. Nice size rooms
Nadelen: Shuttle didn't run in time for our flight in the morning. Had to call a cab.
This is a typical Hilton Garden Inn near the airport in Houston. The rooms are nice, modern, and clean. HGI typically has the sleep number beds and this hotel was no exception. The only complaint was breakfast. I don't think they staff enough people for the number of customers, so it was really disorganized. I finally had to go to the front desk to pay. The shuttle to and from the airport was every half hour, so plan accordingly.
Voordelen: Proximity to airport
Nadelen: breakfast
