You Get What You Pay for, I Guess, When You Payless

Voordelen: 1. The car was comfortable. 2. The return was easy.

Nadelen: 1. The lobby was overcrowded with no structured line, and no one was behind the desk for a long period of time, it was unclear what was going on 2. The rep that helped me check out was a bit rude, slow, distracted, unclear, inefficient, and not customer service friendly 3. The car was dirty, I had to asked for it to be cleaned and initially the cleaners were rude 4. The electronic side view mirrors did not work and the car began making strange and concerning noises while driving on the highway

Avoid

Voordelen: The entire experience was fairly bad

Nadelen: The exterior of the car wasn’t washed well, more like it was just sprayed off - there were still big pieces of some red fruit attached to the outside. The interior of the car wasn’t cleaned at all - the previous drivers trash was all over the place - including a concert tickets, a cup with brown stained napkin in it (didn’t smell it, assuming what it was) Car smelled like weed, and dust, dirt everywhere. Tried to run the wipers to get rid of some of the exterior spots on the windshield, and wouldn’t you know it, no wiper fluid! So whatever was on the window just smeared across. Overall the car was in pretty bad shape - scratches all over and dents. Not sure what the situation was at this place but it seems like whoever is getting paid to be managing this place is clearly not.

Worst car rental experience of my life.

Voordelen: Nothing.

Nadelen: Absolutely the most garbage customer service and car rental experience I've ever had. When I showed up to their dingy office at Laguardia, they tried to charge double the price I'd booked. After working with three people, and one hour later, that was finally sorted. Next, the car we got was in a state of absolute disrepair (crashed and dented on the outside, and the inside smelled like urine). After complaining, they put us in another car- a car at a lower size lever, but charged us the same! This one was also dented, but smelled less bad inside, so we took it. It ran very poorly, making strange noises the entire time, but we made it through the rental period. I tried to extend the rental period by a few hours due to my flight, but it was impossible to get anyone on the phone. The number kept going to their call center, the people there were completely useless- they insisted I had to call the actual office in Laguardia, where no one picked up over the course of two days. Surly attitudes by the employees, deceptive practices, absolute garbage cars- please consider all other options before picking Payless... including walking! Its amazing a company like this exists...

Terrible service, will never rent from Payless aga

Voordelen: Nothing.

Nadelen: Car was not available when we arrived. We had to wait 2 hours for car to be available. When it did become available, it was a large SUV, and I had wanted a midsize vehicle, both to save on gas and for city parking. I was not happy, and expressed my unhappiness with customer service. Customer service was terrible. It was an auto-response via email telling how much they value our business, etc.. .but did not do anything and just closed my case without any actual communication with me. Impossible to get people on phone, overall personnel was rude from the get go. Never again will I rent from Payless. I don't usually write bad reviews, but I feel compelled so people don't make the mistake I did.

Nadelen: Had to wait 45 min to get the car.

Terrible experiece

Voordelen: Nothing

Nadelen: I arrived in NYC had reserved the vehiecle a few hours prior, they did not have ANY cars available. They had a waiting list. I was not on the waiting list. They asked me to "wait around", without giving any confirmation that I would even get a car that day. I want my money back!!!