Auto huren Melbourne

Nadelen: Showed up at Budget and their computers were down so they would not rent me a car despite my reservation.

Misleading

Voordelen: Inside a Sears Service Center. Opened at 8am sharp.

Nadelen: I reserved a compact car (Ford Fusion or similar), they gave me a Fiesta, subcompact, but still chraged for the compact. There were very limited choises in this lot.

Upgrade scam

Voordelen: Fast check-in and drop off was easy

Nadelen: The agent who checked us in said if we didn't up grade for an additional $5.00 a day, we would get a small sub-compact car. We needed to pay more for a bigger car, a Kia--something similar to a Chevy Malibu. When I looked at our reservation, I had reserved an intermediate car, so we should not have had to pay for the upgrade. I am going to call to see if we can get that amount refunded. Car did not have a USB outlet for our phone.

Voordelen: The car was nice.

Nadelen: They said they had to do a credit check on me and that they required my social security number.

Voordelen: Hardly anything.

Nadelen: Return areas are poorly marked. "Avis" and "Budget" share the same spots but that is not at all discernible from a distance because the Avis lettering is big and bright red, the Budget lettering on the same parking signs are much smaller than the large Avis lettering and a light blue with little contrast. Spent several minutes looking for a separate "Budget" area then finally decided to call the desk and ask where I was supposed to park. The phone rang on for many minutes with no answer. Finally I walked in and found 3 people at the desk doing nothing and asked why no one answered the phone. There were no other customers at the desk. Excuses were first there 'was no phone call" then I dialed the number while there and it rang in the "back room". I could hear it. The excuse turned to "we don't always hear it". Why does the phone ring in the "back room", I asked? Of the 2 males (there was one female who conducted herself properly), one at the desk said something to the effect of "who cares" and became surly and unprofessional. The Budget desk at the Melbourne airport became an unbelievably bad experience. Person should be fired.

Voordelen: At least the car was there.

Nadelen: I had previously dropped off a car at the Melbourne airport a week prior without any issues. But when I picked up this car on the 10th, apparently it was at another location 3 miles down the road (Sears). What irritated me was when I picked up the car nothing was said and the agent charged me double the expected rate. Once I had walked out to the car and figured out the doubled rate, they informed me that rate was down the street at the Sears location. Why wasn't this brought up at the time of pickup. Guess I need to be more aware of the budget practices.

Nadelen: You don't have a customer service phone number. Please have some-one call me on 323 518 4616 asap. Otherwise you will be fully reported to the company in which you co-join. Thanks Karen

Nadelen: The car was advertised to be located at the Hertz counter in the airport. It was not. It was 3 miles away. That was inconvenient and I had to arrange for my own transportation to and from the Hertz counter back to the airport. Hertz would not offer to take me to the other counter either. It was false advertising and I will not use Hertz or Kayak again. I was attending a funeral in Melbourne and did not welcome the hassle this caused.

Horrible Customer Service

Voordelen: Absolutely nothing!

Nadelen: Absolutely no hello or smile Upon arrival. I asked if the rental agent could go over terms and conditions as she advised they were different from the web site. She refused and also advised that she will not except the coverage I prepaid for. She advised if I didn’t take the coverage she was offering I could not rent the vehicle. Do not rent from Thrifty/ Dollar at MLB airport. This is a franchisee location and they do not have even a mediocre representation of Thrifty/ Dollar.

Voordelen: The car was a Toyota Corolla, as advertised. Nice. One of the clerks at the rental station was super helpful.

Nadelen: The website gave the incorrect address for pick up. Even the weekly rate was not so Thrifty. There was no sign for Thrifty at the rental return entrance at the airport. We parked in a Budget space. Customer service was lacking in friendliness and effort exerted with two company reps.

where's this miscommunication

Voordelen: Next time make sure the vendors has inventory before letting someone reserve a vehicle

Avoid this branch at all costs

Nadelen: With no notice of any kind, I discovered at the checkout desk that this franchise caps mileage at 150 miles/day, and does not allow travel outside the state. I have not run across such limitations in more than a decade because it simply isn't done anymore. Because I don't know what other franchises might be allowed to operate under such non-standard rules, I will not rent again from Thrifty. This foolishness cost me $150 because I had to then get a car from another company but without a reservation.

Don't Believe A Good Deal When You See One

Voordelen: Nothing

Nadelen: The fact that on hotwire i was offered unlimited miles, and when i went to pick up the car i was told that since i live in FL and dont have a return airfare ticket that i would only have 150 miles and any additional miles were going to be 23 cents per mile. On top of that the wanted additional insurance, apart from the one i already had paid for through Alliance. So my deal of 48.00 dollars unlimited miles,with insurance..did not end that way it would have been over 150 dollars if i had to go to Miami for the day. Never again....

Get what you pay for

Voordelen: New car, very basic car no Bluetooth, nothing I was surprised it had power windows!!!!!!

Nadelen: Had milage limit which was not stated on kayak when I made the reservation.

Nadelen: Service center was overwhelmed both at pick up and drop off. Vehicle selection was poor at pick up.

No communication

Nadelen: I made my reservation for a Saturday at noon, when I got there, they where already close, no one call me to tell me the location close at noon, why the even let me do the reservation if their close at that time, then I was told to go to the airport location that they would help me there,but when I got there they didn't want honor my reservation and they want it to charge twice as much. Melbourne FL.

Nadelen: My confirmation quoted a price... at my destination I was told that the confirmation was only an estimate! REALLY??

No unlimited miles

Nadelen: Booked on kayak a mini van with unlimited miles. Arrived at counter and van not available but given a equivalent SUV. Then told that this location does not give unlimited mileage, apparently there is some fine print that says not all locations honor unlimited mileage, but you won't know until you get there to pick up. This is an important feature of any car rental deal and should be definitively disclosed not part of a bait and switch tactic.

No one was at the counter - other agents speculated that she went home

Voordelen: Nothing

Nadelen: We were stranded. Agent was not available to rent car. Our flight was due in at 11:30 PM, I arrived to desk about 11:45. Other agencies were busy but dollar was vacant.

Dollar rental is a scam and should not be allow on

Nadelen: Dollar rental is a scam and should not be allow on your site. The contract was for unlimited miles as it said on your site. When we got there to rent the truck they gave us a add on stating that we were limited to 125 miles per day.. They refused to honor the contract. I ended up having to go elsewhere to rent a vehicle and payed more.. Who is going to reimburse me for breech of contract??

Car and service was good BUT....

Voordelen: car was clean.

Nadelen: First the car was not the one I reserved. Second, The eToll was hidden and activated to trick you into not realizing that you are going to get charged 3.95 for toll and everyday that you have the car. WHY it was hidden behind the mirror and turned is beyond fair customer service. They put a note on the seat but in Florida we use Sunpass -not eToll, so it didn't dawn on me they were one and the same. By the time you got to the toll plaza to pay you were charged, I wanted to pay cash but it was too late "they said" So the right thing to do is call it what it is (Sunpass), tell us where it is (hidden behind the review mirror and have it off.