Goedkope autoverhuur in Edinburg

Gave damaged car & overcharged

Voordelen: Very little because they are very frustrating to deal with.

Nadelen: Damaged car needed to be exchanged, cutting into vacation time. They then tacked on damage charges that wee already documented on pickup. Budget has since refused to send an itemized bill explaining their crazy charges. Very frustrating!

Nadelen: Worse than average rental car gouging. Reservation was for car from 9:30am to 9:30am -- exactly 9 days. Total base price was approx $216. However, adding a second driver, whose only effect on Budget was to reduce chance of accident from driver fatigue, raised total price to about $368. We arrived at pick-up a few minutes early, and were logged in at 9:12am. However, we were given a defective car and the process of discovering this and getting a replacement car meant that we really didn't have our car until after 9:45. Our return receipt shows that the car was returned at 9:49 (19 minutes late), although at least ten minutes of this time was waiting for agent after we arrived. Bottom line -- we actually had use of our rental car for a few minutes less than 9 days, but we were charged for TEN full days days -- that is, approximately $40 more than in our original agreement -- because they calculated that we had it for 9 days and 0.6 hours. Previous experience with Avis, last year. Declined all extra insurance coverage with clear oral agreement at rental counter, but didn't read contract carefully and missed that I was being charged for it anyway. This almost doubled price of the rental, and Avis was adamant in refusal to correct the mistake -- or deliberate deceitful and exploitative behavior? -- of their counter agent . Budget/Avis - a good company to avoid!

No customer service

Voordelen: 6 hour wait for roadside assistance

Voordelen: Near to my hotel, quite centralize. The car was clean and in good condition.

Nadelen: The drop-off point have very limited parking place and should have informed customer on any public holiday as we were not told about it. We have encountered some issues and could not find anyone to consult with despite paying so much money.

Reservation Not Honored, Agent Didn't Care

Nadelen: We made a same-day reservation and when we showed up, the agent wouldn't honor the reservation. He said they had no cars, third-party broker reservations take at least 24 hours to come through, and dismissed my 'but I have a reservation' with, "but you haven't paid anything for it yet, have you?" He was completely unapologetic and uncaring. We paid for a taxi from the train station to the airport for this reservation and ended up having to pay several times more to get one of the few available cars at a competitor at the airport. Complete failure and I'm astonished Kayak and Dollar associates with this franchise.

Nadelen: Company called partway through my rental to tell me to return the car because it had been sold! They offered an exchange but no compensation for the hassle of returning the car. Also tried to claim damage with small scratches on one tire rim - I was able to prove that they were there when I rented the car. You need to run your finger around the rim when picking up the car to check for tiny scratches.

Terrible pick up, easy drop off.

Voordelen: Car itself was fine. Drop off easy

Nadelen: Had to upgrade as car advertised for 7, couldn't fit 6. Lots of add ons so price deceptive. Long wait outside. Cars not ready on arrival

Voordelen: The price was very affordable.

Nadelen: The wait time to pick up our car was about an hour. They tried to scare us into buying their insurance even though we said our credit card company insures rental cars up to the full value of the car. We booked two car rentals because 6 of us were traveling together. The car I paid for had no problems with returning the car. However, the car that my friend paid for - the employees gave him a hard time over a scratch (very hard to see) that he definitely did not put on the car. After explaining that he had no problems with the car and did not put the scratch on it, and that the person reviewing the car before we drove it away probably didn't mark it down (because it was hard to see), the employees made him feel like it was his fault, saying he should've made the car reviewer document every single, little scratch on the car because he chose to opt out of the company's insurance. As it might be expected, this was not a great ending to a great trip.

Nadelen: Picking up at this rental facility is pretty nightmare-ish. Don't rent from this location unless you have plenty of time that day. It took some people over an hour to get their car. People were driving up dropping off cars and then they had to be vacuumed, washed and immediately rented out again. The poor employees looked so harried. Car and all that was good though.

Horrible

Voordelen: Notthing

Nadelen: I was really upset with this company, I can`t rent a car and this change all my plans. When I arrive there the category which I was rent was unavailable, just there was cars more expensive. They want sell a car more expensive, not to mention the absurd value they were charging as deposit, 1500.00 pounds different from other companies that only make a temporary deposit around 200 pounds. With such a high value, my card would not have enough limit in my country's currency to rent a car. I lost my money doing Allianz insurance and it really made me very upset, I would like to receive a refund for the insurance NOT USED. The office is so small and crowded

Voordelen: There is a cree bus that take you to the place of renting. Easy drop off.

Nadelen: That they put a price and then they add a crazy amount of money for a insurance, and other things. In your website was saying that it was 17£ per a day and a half and it end up being 94... That is shameful and scandalous.

Add on fees and ridiculous wait

Voordelen: The car was fine

Nadelen: We waited no less than 90 minutes to get the car even though we had a reservation. They also made a skirt collision damage waiver even though I tried to decline because my credit card provides for it.

Wrong car

Voordelen: Ordered E-Class Ort similar and they offenes a BMW 3Series. A good car but not for four People with a lot of luggage. It took over 2 hours to get a 5Series BMW. Very poor service. The car was ok, dropoff without probems.

Dream trip, nightmare service

Voordelen: Second try car did the job.

Nadelen: Not given the car booked. Substitute couldn't fit bags and wives. Sent many miles out of our way to exchange car. No bill or invoice still, three days after return. No response to inquiries. Broken promises.

thanks for nothing

Nadelen: Enterprise left me stranded in the middle of nowhere without a car. Thanks!

Almost Blackmailing you into sgnng additional insu

Nadelen: 1000 pound fine on each big scratch, unless you buy a daily costly waiver for this, is almost Blackmailing.

The worst experience of my life with a rent car

Nadelen: Thieves and rudes. They are a mafia.