Goedkope autoverhuur in Albany

Voordelen: Exactly as advertised, price would've been good on its own.

Nadelen: No option to see young driver cost and gas options during booking led to unexpected fees during rental.

Voordelen: When I returned the car the agent asked me how the car was. I told him it was an uncomfortable ride and he gave me a gasoline credit on the rental. Both agents (pick up and drop off were SUPER!

Voordelen: The return was quick and efficient except the Kayak connection confused them.

Nadelen: The price.

Voordelen: Ease of return at New Bedford Airport.

Nadelen: Half-hour or more wait at understaffed Budget pickup in Albany.

Voordelen: Pick up in Albany was decent. The folks are friendly and helpful.

Nadelen: The car smelled bad - it only had 10,000 miles on it, but smelled like a NYC cab with 200,000 miles on it.

Smokie!

Nadelen: The car reaked of smoke. I called rental location 15 times with no answer. The national Budget rep told me to take it somewhere and swap the car out. Who has time for that on vacation?

Voordelen: very quick check-out and returns

Nadelen: first car I was given had broken A/C, so I had to go back in to request another, but it was a fairly quick process

Nadelen: Debris from last driver left in car. Hate having to wait for shuttle

Voordelen: Car and price were nice.

Nadelen: Pick up in Albany was poor.

Nadelen: I had asked for a small SUV, and when I checked in that's what I was told we'd have. At the very last minute (after 1:00am!), I was given keys to a Dodge Durango, not a small SUV. I didn't want to take that big a car into cities and parking garages. Luckily, the next morning I was able to exchange it for a much better, smaller, and updated Ford Escape. I also did not receive a clear explanation of a waiver of the toll transponder (I must have thought i was waiving the additional insurance coverage). Therefore I've been charged a hefty "administrative' fee for going through a $1.00 toll - I'm pretty sure if I'd had the rules and consequences described to me, I'd have taken the option to pay for the transponder. It seems like a tricky way for the company to make extra money. (This took place in Albany, not Latham.)

Good

Voordelen: Good. Nice that it has a shuttle seevice to airport took under 5 minutes. Nice customer service.

Nadelen: You can't see the sign for the rental office when coming down the main road. Need more signs!

Voordelen: The personalized service, along with Enterprise allowing their employees to make decisions,rather than being robots Absolutely fantastic!!!!!

Voordelen: The car worked well. The staff were nice and made pick up and drop off easy.

Nadelen: There were a lot of charges beyond the advertised daily price that were either disproportionately high or didn't make sense. Dropping a car off at a different location results in a $130+ fee (this is if you tell enterprise before hand. It is probably higher if you don't). It was cheaper for me to rent from Thursday to Monday than from Saturday to Monday.'

Voordelen: I liked the final price and the choice of car.

Nadelen: The pickup location listed on the itinerary was not the pickup location. It was the Enterprise gated lot where the inventory is kept, a mile away. The literal hike back to where I knew the Enterprise booth was at the airport (at a completely different address than was listed on my itinerary), was a complete waste of my time. I have had to take shuttles about a mile away from the airport in different locations to pickup rental cars in the past, so the initial directions taking me past the airport did not seem out of the ordinary for pickup at first. Once finally at the counter, the sales rep tried to tell me the insurance I could opt for at $9/day was $14/day. I had it right on the paper print out but he acted "surprised." I am smart enough to know that this was an attempted upsell. I am also aware that you do not even need this insurance, so I asked him to forget it all together. Then I was told that the car rate was going up because of this. Which annoys me. 1.) Because my rate was booked independent of the insurance I hadn't opted into yet, and 2.) Because this was Saturday morning. I was taking a car off his hands for the weekend that would otherwise badly affect his numbers. I almost cancelled all together because of this until miraculously I rented an upgraded car for a discounted rate (that was still an upsell for him) after explaining I know how this works. Way too much BS to go through especially when surrounded by other car rental services in the airport who are also trying to get rid of cars over the weekend. The lines at the other desks were the sole reason I rented with Enterprise.

Why do You keep sending surveys after I already fi

Voordelen: My quick pick up due to a phone I placed prior to coming.

Nadelen: The vehicle its self. I asked for a economy car and was offered a camera for $10 extra a day, an SUV, which I declined both to be give the Chevy bubble. Wasn't thrilled but I drive a jeep so I didn't think it'd be that bad but I do not prefer it, that is for sure!

Voordelen: How quick I was able to leave with the vehicle after calling and letting them know I was in a hurry.

Nadelen: The vehicle its self wasn't my favorite. I had wanted a car. I drive a jeep so I didn't think it'd be that bad but it was like a bubble.

Had to rent off airport to save about $150/week

Voordelen: Nice car - worked well - great gas mileage. Glad we could save the money by renting off airport and then we were able to return the car at the airport which was much more convenient.

Nadelen: The offsite rental place was unattractive, gross bathroom and the salesperson was rather pushy - trying to sell us lots of extras that we didn't want.

Pick-up Headaches

Voordelen: The rental agent was helpful. The car was clean and right for what I needed.

Nadelen: To order the rental car months ago, I had typed in "Albany NY AIRPORT," and when I got to the rental counter found that the pick-up place was a HALF HOUR AWAY from the airport! That should have been made much more clear. Very frustrating after a 7 hour flight! Big hassle to cancel my pre-paid reservation and get a new, more expensive rental.

Lack of signs/instructions and limited hours

Voordelen: Relatively convenient and nice enough sales staff.

Nadelen: It took me forever to find a someone who could tell me where to park after hours, and at this location, "after hours" is pretty much all the time.

Voordelen: The price of the rental was good. The staff at hertz have good customer service.

Nadelen: The car we rented was very uncomfortable.

Limiters too limiting

Voordelen: The price was definitely right, and though the online reviews showed otherwise, we have few complaints about the service on either on of the rental.

Nadelen: Hertz limited the cars top speed and top radio volume. In TX, where speed limits are high, we could barely keep up with the traffic. We had a long trip with plenty of podcasts etc. planned, but couldn't hear them above the road noise. What a pain!

Voordelen: Great price, friendly staff at Hertz

Nadelen: The car was cheap quality

Voordelen: Car was clean and smelled ok. Customer service was friendly

Nadelen: Not in the airport terminal but that is not that big of a deal since they come and shuttle you back and forth.

Voordelen: I liked the car and the price.

Nadelen: It took about 20 minutes to get a ride from the airport to the rental location. It took another 30 minutes to wait in line and obtain my vehicle. A small part of that time was spent by the clerk re-entering information that was already provided online during the rental process. A much larger part of the time was due to understaffing at the desk. Returning the car was quick and easy, and the van to the airport was at the curb when I was done checking out.