Hilton Garden Inn Indianapolis Downtown

Poor Customer Service

Nadelen: the hotel charged my credit card for the stay when i had already been charged by the online booking service and the hotel also charged the online booking service and i have yet to get assistance resolving the matter. i talked to two different people who have told me two different things. When i asked for a copy of my receipt they sent me a blank receipt. When i checked out, i was told the total charge to my card and then told "oh, i wasn't supposed to tell you that". They had asked me to pay again, saying my credit card was declined. When i got home, my credit card statement said otherwise.

Voordelen: The staff was great. They helped us plan our night when plans were changed and they gave us amazing advice.

Nadelen: One reason I picked this hotel was to enjoy the pool and it was closed for cleaning.