Bologna autoverhuur

Nadelen: In the dark garage with narrow parking space I found 3 damages (the staff marked 2 into the form saying that the one is regular scratches not considered / reported as damage). 0 damages were indicated in the form from hertz. Car wasn’t dirty, but covered by dust (even inside all over the instrument panel). Trip went well but during drop-off at Bologna an arogant staff reported a scratched plastic wheel cover - I didn’t even park close to the pavement so I couldn’t scratch it.. but I was unable to see this damage during car pick-up becuase of above reasons and there is also huge difference of judging the vehicle condition between the locations. So what is not a problem in Florence seems to be a problem in Bologna. Didn’t agree with my tesponsibility and awaiting contact back to find a solution. Bad experience

Nadelen: I have problem with them but nobody care about my complain

I booked a car at 44€ I was charged 64€

Nadelen: I booked a car at 44€ I was charged 64€

Pickup was poor, but drop off was great.

Voordelen: Car was in good shape. The gentleman at drop off was friendly and efficient.

Nadelen: Pickup. The agent lied about having to take insurance coverage even at one point turning her computer screen to show when she entered no for coverage it reverted to yes. I unfortunately did not have more time to deal with the issue and ended up paying the extra fees. I'm guessing they get some commission on selling the insurance and Hertz approves of the practice. This will make a good class action lawsuit someday.

Charged extra

Voordelen: Good pickup, clean car, as expected until...

Nadelen: They charged is EUR 50 extra when we returned the car...apparently the guy at the drop off found a bit of dirt on the back seats...which probably came from our 6 and 4 year olds putting their shoes on the seat when climbing into the car. This was a real surprise to us, and too late for us to pass a quick hover on the seat. What a shame that they don't tell you in advance....will not go back to Hertz, never had this issue with Avis or Europcar!