Auto huren Honolulu

Voordelen: Staff had excellent behavior and attitude

Nadelen: Blinker was broken from day 1. Got pulled over from HPD twice out of the 10 days I had the van. There was also a lot of cockroaches crawling over the floors and chairs. We bought food from a Okazuya spending $150 for 8 people. By the time we arrived at the beach to eat our food, we had to throw it a

Nadelen: Shuttle hours to terminal weren’t convenient. Got accused of parking the car into a curb when I dropped the car off when they sent me the invoice. Prices are cheap but you pay for what you get.

Voordelen: Staff was friendly.

Nadelen: Given a van that had the check engine light on and no AC in rear portion of van, no other vans available. Had to come back on next day to get second van. After shopping and opening up rear door it would not close and appeared to be about ready to fall off. Had to take back for van #3. Bad all around

There is a reason why it's cheaper than others

Voordelen: None

Nadelen: There was not much information on the reservation from the number to call for shuttle pick up from its address. I needed to contact its central location to find out the right number for the shuttle pick up. The whole thing was done unprofessionally and very hard to do deal with. Everything took much time...shuttles, check-in, car inspection, etc. They gave me a wrong car extremely filthy, interior not working, door handle came off, and its tire was about to burst. All of their cars were full of damages. I mentioned my concern on the tire, but she said they were aware of it and it would be fine. A few minutes after I drove off, she called me to change the car. I was happy about it, but people at the airport needed to wait for me for an hour. I would have picked another rental agency even if it's more money if I knew I would waste my time and potential accident from a malfunctioning rental car.

Mislead then double charged

Voordelen: absolutely nothing

Nadelen: Reservation was moved without consent to a different location much farther away. Was charged twice then told I could not cancel reservation after switching location. avoid at all costs, very unethical business practices

Scam Car Rental

Voordelen: Nothing. The deal was great until we found out it was a scam.

Nadelen: We ended up booking a Jeep Wrangler through Kayak. They booked it for us through a 3rd party - ACE CAR RENTALS and confirmed the car selection in an email. The shuttle took forever to pick us up. When we got there it looked super sketchy. It looked like a garage or an auto shop but very run down and dirty. ACE told us they don't ever carry any Jeeps, so the whole thing was a scam. We would have never booked with them. They were asking people to show them their insurance policy and if they didn't have it on hand, they charged them for liability and collision. It was a horrible experience as we didn't want to get any car through ACE at this point because they charged more than others. We ended up going to the main car rentals and booked with AVIS - best customer service and gave us a Costco deal. DON'T EVER BOOK WITH ACE CAR RENTAL!!! The worst experience ever! It took us about 2 hours and we were turned away.