Holiday Inn Manhattan-Financial District

Staff was fantastic

The rooms are clean and the beds are very comfortable. The bathrooms are clean and the showers are good. The location is fantastic, 60 seconds walk from the nearest subway and plenty of eateries in the vicinity.

The hotel is extremely popular and therefore busy, if you hit the lifts at rush hour you’ll wait hours. On several occasions we stood for 20 minutes watching the lifts miss our floor again and again for being too full already. Also, we had breakfast on one occasion in the hotel restaurant and twice were treated rudely by separate staff members who refused to serve us as they weren’t our assigned servers so we then had to wait a significant amount of time following to be served which took the shine off what would have been an otherwise enjoyable meal.

Location. Proximity to the 9-11 memorial and the financial district.

Room was very small, especially considering the price. Three small elevators for a 50 floor building are completely inadequate.

Great view from top floors over bay around lower Manhattan. It is very close to subway for several lines. It is in quiet area which is nice especially if you spend the day in crowded uptown Manhattan. Helpful staff.

Buffet breakfast is a bit basic, not much fruits (usually just bananas or apples), old plates with a lot of scratches on it - definitely needs to be replaced soon. Rooms not very spacious especially for family and a very small bathroom.