Hotel Berna

Great location close to Centrale Station. Staff was extremely helpful.

The heating was not working properly.

This hotel appears to be family run. At check-in, they were very accommodating to find two rooms on the same floor so we could be close to the kids. They offer lots of complementary goodies (drinks, cookies, and even panettone during the holidays) and the rooms were comfortable. The location is hard to beat - just a 5 minute walk from Milano Centrale. Good running to the parks/duomo from the hotel as well. The kids enjoyed the full breakfast, which offered freshly squeezed carrot juice.

The room got a bit stuffy at night so we cracked open a window, which then made it a bit loud (even on the fourth floor). Even the rain didn’t discourage the weekend revelers

Pretty much everything was perfect: the number of power plugs, the coat and towel hangers, the water pressure in the shower, the speed of the Wi-Fi, the happy breakfast waitress singing Jingle Bells, the overall comfort in a location, near the train station, that usually offers mostly run-down hotel accommodations.

The temperature in the room was a bit too warm (winter time) and the control system apparently was not effective