Riviera Suites South Beach

Pleasant

Loved the balcony and view

No good channels on the TV .

This hotel makes me never...

Absolutely NOTHING at all!

The staff was horrible. I only got 1 roll of tissue. I had to go buy my own tissue and towels because I only got one towel with the room and two rags.

Horrible customer service!

The room size of the apartment suite

I liked they had a heated pool and also a roof top pool . Pools closed at sunset which sucked I got a suite and bathroom ceiling was leaking , They never answer at the front office , gotta go across the street to it personally because they have 2 buildings Maintence did not come had to go across the street for a second time to alert someone. I used all my towels on the leak and they never provided more . I asked a housekeeper she told me to go to the office even tho she had a bag full of clean towels and rags . Asked the front office 3 times . Which means I had to leave my building 3 times . And still even tho I was promised by the hotel staff they would bring clean rags and towels personally they did not. Would I stay here again I’m unsure ?

Bad

Very Bad Communication

Lack of competent staff

Nightmare

Nothing

The worst experience in my life ... Stay away from this place .they are thieves and disrespectful with their service and treatment of customers.

Passable

The staff was very accommodating. The heated pool was really warm.

The property wasn’t very clean. I understand about house keeping during Covid but they should at least drop off clean towels or knock to offer clean towels daily. Having to ask for towels was a bit annoying. Especially if the check in or out was busy. The mini bar was unnecessary in the room i was in. It would be better if they offered mini fridge and microwave in those rooms. Chocolate on top of a running fridge makes you not even want the melted chocolate. Plus there are 3 stores within one block of the hotel. Again mini fridge and microwave. And I’m not talking about the suites with the full kitchen. That’s irrelevant People smoking cigarettes and marijuana all over the “non smoking” property. I didn’t sit on the lounge furniture near the pools because they didn’t seem very clean. No bars open at the pools they looked pretty rundown. Didn’t look like the pictures.

TERRIBLE

NOTHING..... ROOM WAS DIRTY SPECIAL THE BATHROOM DISGUSTING SHOWER DOES NOT WORK APPROPRIATE...

DO YOURSELF A FAVOR PLEASE STAY AWAY FROM THIS PLACE ... YOU WILL THANK ME !!!

Not a family place!

The location was perfect! One block to the beach

The walls were like paper and you could hear everything. The pool was supposed to close at night but people were partying all night at the pool and our room faced the pool. No one was able to sleep at all!

This is a 2.3-3 star...

Location - CVS is close, some happy hours, and the beach isn’t too far off. Plus a deli that is open until midnight.

It’s okay. It looks like it was “renovated” with a coat of paint and new furniture. Our room felt grimy. Some else’s trash was still in our room, the phone was caked up with dirt, reception never answered the phone. It wouldn’t have met my cleanliness standard pre covid and it still doesn’t post covid. Good for a college kid maybe...

Passable

Location is great! Very close to collins ave and south beach is a 15 min walk. Room was clean, but out dated. Ok for the price. Good if u are on a budget.

I had the king suite #105. The walls were thin could hear neighbors and the floors were even worse. When ever the people above me would walk, it sounded like they were going to come thru the roof. Got woken up every night to sounds of foots steps. Room out dated

Pleasant

Location

Checking in ,room wasn’t ready waited an hour two days in a row someone called the police Everyone complained. Toilets wasn’t working.Tissue was wet like it fell in the toilet. Fights and hanging out in front of hotel. Happy hour drinks are weak but the bartender is nice... Stay at this location February 27-March 2 2021

The location is really the only great thing about this hotel.

The check in process was a complete disaster, leaving a lobby full of people waiting for very long periods of time.

I won’t stay here again.

This location was horrible. The pluming was horrible , the water won’t go down in the sink at all. We asked them for towels and to come fix the sink they never came ! We can’t even call the front desk because the phone in the room doesn’t work. The rooms are very dark , theirs only two little lamps so you have to keep the curtains wide open. Theirs a hole on the Ceiling covered with tissue. And the toilet seat is broken!! It’s beyond dirty . I would not stay here again. The pictures are really pretty online , the pool looks amazing ONLINE ! Everything in person looks horrible .

Very poor

Just the location you have close stores around

It’s very dirty everywhere from lobby to the elevator My room was disgusting, I did stay 3 days , - my room was never clean I paid 1000$ for 3 nights- thats crazy money for this hotel and on the google maps it’s said is 4 star hotel - even not close, I will said it’s 2 star hotel ( no more )

Not what I expected. Unenjoyable.

Location, balcony

Room was smaller than pictured online. Bed was missing a leg. Only one elevator and it takes forever. Room was half cleaned. Looked like they just spray everything and wipe nothing down. Hotel staff were there at check in times only seemed like. Couldn't get staff on phone. Had to ask for clean towels and rags three times. Also pool closes early at 6. The happy hour is more like happy 2 minutes because you only get 1 drink and the hotel preselects your drink I will not be staying here agajn.ĺ

Dont stay at the Riveria...

2 blocks from beach

Riveria management lied to me about allowing me to cancelling my reservation, talked to booking.com they agreed to honor my request to check out early, the Riveria agreed to honor my request to check out early and then subsequently charged me for the two rooms for days we did not stay at the hotel extremely disappointed that my refund has gone on deaf ears and denied. Do not stay at the Riveria or use Booking.com

Disappointing

Location

The hotel didn’t give me my deposit back for no reason. Also they charged me extra money for the services was not provided. I’ve been trying to contact the hotel to resolve the issue but nobody picking up the phone. I sent the message via booking and they replied me that I used mini bar but we are not even touch it and I should call the hotel to resolve the issue. I was asking what the phone number should I call and they said that same number and they was so busy with customers that they not picking up. And gave me the email of manager and said that I have contact her. I sent her couple emails and never got an answer. Looks like it was done on purpose. Be aware and take of picture of your room when you checked out. I don’t think that such of service can be in the 4 stars hotel.

Poor

I do not recommend this hotel for a long stay . It’s ok for one night only .

TERRIBLE MISLEADING

The location was okay. They stated beach access however, the beach was a couple of blocks.

Nothing

Rooms were very damp. A/c...

Location was cool

The room was icky! Very damp inside. Very moist. Needs to be aired out. I was disappointed.

Filthy, understaffed

The location

The facilities were absolutely filthy. The hall carpets were littered with debris and not vacuumed until the third day when I pointed out how disgusting it was. The pool was littered with trash from the previous night (at 2 pm.) We were given only 2 bath towels, no hand towels for 4 people. The room was tiny and the sink is outside the bathroom so you can’t brush your teeth without waking up the room. And the bathroom door is glass so don’t turn on the light either. Every single thing you need requires a 15-20 minute wait at the front desk and they were pretty much always backed up with people complaining. The first room we were given had what was clearly nasal secretions wiped on the bathroom walls. I heard another guest complain of blood in the room he’d just checked into. The hotel was very noisy at night with people yelling in the courtyard area and no staff intervened in spite of it being 1 am. We wanted to check out early but couldn’t because the manager was not available until the last day of our trip. Would not recommend, especially for families. Oh and the beds aren’t even true queens. So small!

Having a separate room from the bedroom.

There were parties going on throughout the hotel. In the room above us they were partying with loud music until 4 AM and then started again at 8 AM. We complain to the front desk, but it did not make any difference.

Overpriced, nice employees but overloaded,...

The location is good, close to the beach and shopping, nice employees

Do not clean rooms and ask you to leave trash and towels at front desk, mattresses really old and uncomfortable, you have to pick up at front desk toilet paper and toiletries, loud air conditioning, employees do not wear masks even when talking to you, very old and dark rooms full of dust, dirty windows...depressing

Disappointing

The lies that they told regarding hotel. The hot water kept going out.

Would not stay here again....

The lobby was beautiful. The front desk staff was awesome.

The room was so tiny that we couldn't even open our luggage nor could we store it in the minuture closet. We had to store our luggage in the bathroom and move it when we showered. Both mattresses caved in in the middle of the bed (no support under a temperpedic matress). Ran out of toilet paper (no extra supplied). A prior guests head phones were left in the ice bucket/wine glass tray (yuck-you know that housekeeping clearly didn't clean it).

One word disappointed

Room was not as pictured, lighting sucked, had pizza sauce on floor and moldy pepperoni and crumbs on frame of the bed that touched sheets, told us we got upgraded but felt like a downgrade to me

Bad

Close to the beach.

1. My fiancé and I had to use the same wash clothes for 4 days because the front desk stated that they do don’t have any fresh ones. 2. We were given the wrong room that was already occupied and had to wait for a new room. 3. The staircase had a used tampon and a blood trail leading up to the rooftop pool. 4. Our sink did not work. 5. Our ceiling with the AC/vent leaked the entire time. 6. The toilet leaked every time it was flushed and leaked into the room. 7. Every complaint I made, they said that I needed to contact you but I was not able to get a hold of you. I am going to be completely honest, this was the WORST experience that I have ever had. I paid over $600 for a very poor experience and I am very upset. Please let me know what next steps would be for compensation for this stay.

The rooms need more attention

The location was awesome

The room was I but chape the bathroom door was broken, it didn’t close at all and almost falling

Terrible Service

The location

The property looks like a youth hostel more than an hotel and the service has no coherence with the 4 stars rating. The rooms are dirty (hair and stains everywhere). The manager offered to change my room, I looked at 4 different rooms, all dirty, with a roach leg in the middle of the bathroom, all carpets full of hair from previous guests, stains on all surfaces and dirt in all corners. The cleaning ladies are using a broom instead of a vacuum cleaner. I ended up buying products and cleaning my room myself. Common areas are worst: old dirty carpets, water flooding from the plants, Trash on hallways, vomit in the elevator. Also there is absolutely no cleaning included during the stay. The service seems greedy as it is kept to the minimum. Customers must ask the front desk to change towels or to get additional supplies. Most requests are not immediately taken care of, or not taken care at all. The staff is polite but there is more talking than acting. I went back and forth with front desk for 3 days in a row to get a decent clean room. I have requested a blanket when temperature got under 60, I had to ask twice, I only got a thin blanket, I asked for a thicker one and never got it. The shower was warm but not hot, the manager came to try to fix it, it worked for the sink not for the shower, the maintenance person never came and I never got to enjoy a hot shower. Clientele is disrespectful playing loud music in the common area and banging doors in the middle of the night. Definitely too far from a 4 stars service.

Overpriced, understaffed, used products in...

Good location, close to blue ribbon restaurant for sushi, not far from Lincoln Road for shopping

Poor service, mattress uneven (big slope on one side) and bumpy really uncomfortable, had to wait two days to have shower towels, shampoo and conditioner used by previous guests in the shower when I arrived, dirty window facing a wall with no natural light, this hotel does not clean the room until you leave, reception does not answer the phone, crowed at check in with no distance in the lobby, old air conditioning extremely noisy, room card did not work and need to wait to have it replaced

Unsatisfying stay

Property has hidden fees, only provided two bath clothes and when asked for more they gave me huge hand towels, young crowd in and out the building we were in all night drinking, smoking, being loud, dancing, phone inside room didn’t work, parking was terrible... you had to park in parking garage across street and walk down the garage with your luggage to get to room! I feel the room is overrated with the accommodations and everything that you have to deal with, I will not be referring anyone or returning to the Riveria !!!

More like “Riviera Hostel”

We liked the location and the balcony. The rooftop pool and the hot tub were great too! Staff gave us a different room when we reported cleanliness and noise issues. The beach towels supply was good.

Cleanliness: If you stay here, get ready for a few “icky” moments. Our socks were coated in hair after walking through the room, the room and the bed generally feel moist and grubby, even the rusty $5 trash bin hasn’t been replaced. The pool areas are not being attended well at all: garbage, bottles and dirt all over the place and the poolside mattresses need to be tossed out. Amenities lacked: The AC only cools- no heating so prepare if you’re traveling here in winter and temps drop below 60°F, no cable or smart TV. A vanity for the bathroom stuff was missing. No ceiling lights. Weak wifi. Safety: Patio doors don’t lock tight, they can be easily opened from the outside with a hard pull, which is concerning since we were on the first floor. Noise: sound travels here, earplugs are a MUST or you won’t sleep through the night. The problem is that the ceiling is exposed concrete... good for aesthetics, but terrible for noise. As other reviews state, you can hear every footstep above you. Overall the clientele is a noisy/party bunch and on the more ratchet side. All rooms spur off the courtyard, which seems to entice drunk people to gather, play their ratchet music and generally not care about others sleeping at 2am. Summary: This is not a 4 star hotel and should not be an 8.2 on Booking.com. It just wasn’t what we were expecting based on the way this hotel is branded. We naively thought that because hotel management seemed to be attentive and responsive to bad reviews, that the bad reviewers were the type that just couldn’t be pleased. Well now here we are, wishing we would have listened to the bad reviews because we now experienced first-hand what a majority of the reviews stated. My advice is to not end up like us saying “ohh we read that in a review” over and over again. Check out the Google reviews.. they paint a more accurate picture of what you can expect.

Terrible experience

Great location, walking distance to many restaurants and luxury hotels Comfortable bed

Dirty, outdated room Caterpillar next to my bed!!! Super noisy, paper walls - couldn’t sleep all night!

Not at all what I...

Nothing.

The staff didn't help at all. The room was not clean. The cleaning stuff and garbage were outside the door like a cheap hotel. The parking without a valet and the nearest parking was awful, even scary one.

Very small rooms

It was close to the beach and other clubs in the area

The rooms were as small as a prison and expensive. The pictures fooled me on this app so I made the best of it.

Sure. So it was my...

Nothing

Nothing

Disappointing

The room was clean and comfortable, great location.

They didn't have additional rags and/or towels. Some of the staff was rude. I know Miami is known for warm weather, but it was 48 degrees outside and they didn't have heat. I was freezing, even under the comforter.

Great location, but small rooms...

The location is great if you want to enjoy Miami Beach. However because of this, parking is impossible as many other reviews state.

The room was small, and there is no control of the thermostat temperature. Our room was not once cleaned during our 3 night stay and when we inquired why, we were told it was a COVID policy. However I had not been informed of that during booking or check in. The beds only have sheets to cover with, no blanket, and in January the room did get cold at night. We had to go down to the front desk ourselves to get fresh towels after two days of them not being changed.

Good place but personal overloaded.

I like the price and location, in general, a good place. Rooms are clean and comfortable.

I didn't like: 1. Persistent queue at reception. 2. Reception never take a phone for room service and other questions. 3. Problem with beach towels. 4. People sleeping in the yard of the hotel.

Poor

Thanks to Booking.com for free room upgrade, but king suite with balcony looked completely different from the picture. The bed in our room was pretty nice.

There's no room cleaning and breakfast provided. Now the only one explanation for all the outrageous things "it's because of covid"... No street parking at the area, I assume it's everywhere in Miami Beach, parking garage in front of the hotel cost $25/day but extremely stupid staff work there, doesn't even try to speak English. Also pretty loud at the hotel and we tried to call the security - there was nobody. The neighborhood store the only one spot where you can buy water or some necessary stuff is crazy overpriced. Miami Beach is not the US anymore, it's more Cuba and Puerto Rico destroying this historical resort place from the inside - mess and dirt. Sad.

Changed Since Last Stayed

They simply have not upkeep the property. The roof top used to be be clean pleasant to go to. Now people leave garbage everywhere there’s never anyone cleaning especially with this COVID situation. Hey not the same vibe it used to be.

Wrong room given

The location

Customer service, reservation was wrong. I booked a king room through booking.com and was only given a queen. They said there was nothing they could do the first night as I had checked in quite late 7pm, but would hold me a king room for the following day. When I went to move rooms the following day they said it was too late and should have been there between 10-11am. They said I could come the next day to talk to the manager who would be available between 10-11am. So I went to the front desk the following morning at 10am, but managed wasn’t available. They kept blaming booking.com for not sharing the correct information. They said my room type was “room with balcony” and it didn’t specify bed size. But Booking.com kept saying they sent through a “king room with balcony”. I spent hours at the front desk and hours on the phone. No one was accepting blame for the mistake. I just checked out a day early and asked for a refund for my final night but still haven’t heard back. Not sure I ever will. Could not get through to the reservations team on the phone after multiple attempts. Terrible customer service.

Parties going on every night....

Prices and location

Noisy

Bad

I have asked for my money back since there was trash everywhere condoms on the rooftop where they’re supposed to be heated pool that was ice cold the room had no heat there was so many issues with this property I will never stay again I want my money back

No heat no heated pool no happy hour filthy condoms on the rooftop bar walked into a three person orgy on the roof I would never stay here again I had my daughter with me I want my money back

I wouldnt stay at this...

The staff charged extra money even after paying in full at booking. Room booked was a king bed and we got twin beds instead. The building was adjacent to the main building and had no staff in it at all. Pool was dirty with a lot of stuff floating in it. It was probably one of the worse places Ive stayed in. The only front desk staff had a very thick accent where no one could understand half of what he was saying. There were others complaining that they didnt have hot water or air conditioner switched on.

Poor

Room was big

Old and over used

Passable

It is a beautiful hotel. Close to everything. Nice staff & clean hotel.

We had it booked for four days and the first two we had no AC. It’s 85 in our room and we had a 9 month old baby. Complained to the staff 4 times and just decided to leave which at that point the staff had fixed it. We had the windows open to try and cool it down since it was very windy outside. I was told multiple times just close your windows and it will cool down.

The room was so small.

The fact it’s close to restaurants and the beach

The pools were outside of the hotel

Great lobby but nasty.

The lobby was nice. And the tall man behind the counter was nice and very helpful too.

It reminded me a lot of the run down hotels that are like 20 dollars a night in ur hometown that pimps sell modern day pin up girls out of. Smelt bad and suite I was upgraded to had a hole in the wall facing the bathroom. There was some creepy guy in the hallway asking chicks what floor and room they were staying in. I booked it for 3 nights after the first night my wife and I checked out because I stayed up all night watching the door and listening to the drunk in the hallway running back An fourth. The day staff was pretty nice and the lobby was too. The manager doesn’t seem To be on shift a lot of the time and doesn’t like to respond to refunds. But we ended up at the palms and that place was nice. Look around before booking in south beach.

Very, Very bad experience

The photos posted in Booking does not reflect the real Hotel. This Hotel is a small building, You have to walk to different buildings to go to the pool. The beach is about 7 blocks from this location. The room smell bad, old, and the HVAC is very noisy. The window in the room is lock, I couldn't open it to take fresh air. Also, behind that window is just a lot of plants and a big wall. I was charged for TWO days and I just stayed One date. Also, they charged me $100 for each night as a security deposit that still doesn't get it back in my account. Booking team, plz help me to get my money back. I just stayed there one night. I forgot to mention that the same day i arrived, one more customer around 3pm made the same complaint, about this hotel

Nothing. well the guy in the lobby was nice, but he didn't help to solve this issue, I say him that i stayed one night, but he charged me two nights because it was my reservation. He just kept saying "go to Booking"

The location was great. The staff was great, Mark Kelly was very helpful when my first reservation was cancelled.

I didn’t like that the hotel was not very informative on accommodations that were not available. I was told that hotel would offer a beach pass that allowed for occupants to get a beach chair for free. When asked, they said they no longer. I had to pay for a chair both days times 2. Also, the AC unit leaked the whole time and was very loud. The room smelled damp, and the floor between the bathroom and ajoining room was warped and damp. The pool area was dirty and dusty. Due to Covid19, I would have expected the area to be a little more sanitized. The elevator was also dusty and carpet looked as if it had not been vaccuumed recently. Hotel also needs more lighting. No tissue in bathroom. Since there was no housekeeping, it would seem that more towels and tissue would be readily available in your room. I did however like the feel of the hotel, just expected it yo be cleaner.

Not too informative...

The location was great. The staff was great, Mark Kelly was very helpful when my first reservation was cancelled.

I didn’t like that the hotel was not very informative on accommodations that were not available. I was told that hotel would offer a beach pass that allowed for occupants to get a beach chair for free. When asked, they said they no longer. I had to pay for a chair both days times 2. Also, the AC unit leaked the whole time and was very loud. The room smelled damp, and the floor between the bathroom and ajoining room was warped and damp. The pool area was dirty and dusty. Due to Covid19, I would have expected the area to be a little more sanitized. The elevator was also dusty and carpet looked as if it had not been vaccuumed recently. Hotel also needs more lighting. No tissue in bathroom. Since there was no housekeeping, it would seem that more towels and tissue would be readily available in your room. I did however like the feel of the hotel, just expected it yo be cleaner.

It’s location is good and the rooms are clean but very plain with little decor

Very few security staff in the evening. A lot of people smoking marijuana on the premises and near the pool. Automatic 20 percent tip added without telling you and when questioned then said they all do it in the area. Asked for an extra blanket and was told they were all in the laundry. Not a good value or atmosphere for a family with kids

Pleasant

It’s location is good and the rooms are clean but very plain with little decor

Very few security staff in the evening. A lot of people smoking marijuana on the premises and near the pool. Automatic 20 percent tip added without telling you and when questioned then said they all do it in the area. Asked for an extra blanket and was told they were all in the laundry. Not a good value or atmosphere for a family with kids

The staff were all helpful & friendly & we were in a good location for getting around South Beach

We stayed in one of the suites and the floors were very noisy to walk on & other guests walked about like elephants above us & the walls were paper thin . We had a really selfish noisy family next door who talked at normal levels & much higher through 3 nights of our stay so we couldn’t get any proper sleep at all. The doors all slammed everywhere. The pictures on the websites don’t give you a true picture. We couldn’t wait to leave the place. We definitely would not recommend the place to any of our friends.

I book in booking.com I arrive in hotel and I wait from 22 to 23.30 for have my room for the problem of computer of hotel..

I do not recommend! They received a package in my name and did not return it to the sender.

Suites are big, big enough to entertain in. Light and sound dampening decent--especially given that there's a lot of action across the street at Liberty Having two pools: one shaded, heated; the other rooftop and not--nice idea

Place is pretty beat up, needs updating. Pools are unattended, messy. Walls are thin: Some staff are nice, others are aloof, unhappy. Outdoor seating is taken up with street people Restaurant is really dirty and trashy. Pushy at check out time

Everything about this hotel is bad. Very very small rooms and dirty. Very expensive. Nothing good about this hotel.

Very expensive for the service. Rooms are really small. I wasted $--- for small room. Parking is $42... ridiculous.

NA

1. It's not 4 star 2. Bed is way too soft - you may disappear in it 3. Room extremely small 4. Extremely difficult and expensive parking 5. No spare charger for cell phone when I left it at last stop.

False advertising about the free transportation from Miami airport to the hotel !!! After 9 pm no more buses I end up paying 50 dollars for my ride in a taxi to the hotel !!! With the room rate and that money I will be able to get another hotel !!!

The location and free happy hour.

There is a $22.50 hotel fee you must pay when you arrive and they hold $100 for incidentals. The AC stopped working in the middle of the night and we woke up sweating to death. There was no maintenance person available to fix it. No extra TP either.

Roach hotel

There was a roach running around as we entered the room. I guess you can say, it was a surprise being welcomed by a roach. The room was tiny with a separate bathroom sink right next to the bed. Parking is horrible. Customer service is not that great. So we ended up saying forget it and checking out early to stay at double tree.

Worst experience so far

I had the worst experience in riveria south hotel . It was overal very bad experience . Comfort was zero in the room

I didn't like the hotel overall . It was pathatic

Go somewhere else

SOME of the staff were very kind. Almost kind enough to make up for the two people who had terrible attitudes when faced with an actual customer service situation prior to them. First impression is everything. The bed was actually quite comfortable.

The hotel signage is terrible for a place that makes that much money and is located on south beach. Why is that an issue here? There are multiple buildings with no parking anywhere around them and surrounded by a difficult two-lane road. The building that has the more obvious sign (shown in the picture) isn't even the building you check in at, or will likely stay. When I called trying to get assistance, the woman on the phone had a one inch fuse before I could hear her try to pass me off to somebody. She thought she was muffling the phone well enough but I could hear her telling the gentleman there how stupid I must be. They kept insisting there was a man outside, which there was nobody anywhere and she kept giving me terrible directions leading me in circles around there building as I tried to avoid letting the cars line up behind me. Finally, a gentleman I could only assume was the one she was speaking to came out and frankly spoke to me like I must be an idiot, pointing at the building aggressively yelling "Do you not see that black and white sign we are telling you about? Just use your eyes and look. This is the riviera!" in a tone that suggested I'm a child who has been crying in the back seat of his car for an hour. I didn't even feel up to letting him know they don't know left from right and he was pointing at the complete opposite of where they were guiding me on the phone. It then turned out my only option for parking was to pay $40 a night for valet. Only other option is a nearby garage for $35 a night. That is the ONLY parking option if you are driving; so budget for it. There is also a $20 hotel fee added as well. I thought the hotel fee was... Well, the rate. I had never been so frustrated by a hotel before actually even getting checked in. When expressing my discontent to the gentleman checking me in, he said he would give me a better room, which meant a room with more space and an obstacle course to the phone I needed to get to so I could ask why he though that I (checking in alone on a business trip) needed to trade the one king size bed I reserved for two smaller beds. They finally put me in the room I reserved and the bed was great besides my pillows smelling like wet towels. Let me tell you, the views of the destroyed and dilapidated buildings that just about every window comes with were great. They give you two iPod radios that have first generation plugs, so don't expect to listen to music on them. The tv had no hdmi plug to let you supplement their terrible basic cable package. Half the channels on their directory didn't work. But the fridge was stocked with overprice booze. I felt like I wasted my money and could have paid half as much for twice the experience almost anywhere else. Are there worse places? Obviously. But I would never recommend this hotel to anybody. If I was on vacation and not business, my trip would have been ruined by how short they fell of how decent they look online.

The staff was very friendly and helpful, and the location near the beach was great. There is a convenience store 2 minutes from the hotel where you can buy food/drinks on the cheap.

The music from the bar started early and ended late. In the third building, it was very noticeable. One of the beds was noticeably more comfortable than the other. Different mattresses. The wifi signal was terrible. It went in and out and the connection was extremely slow.

Large discrepancy among staff

The staff before christmas were extremely helpful and very accommodating

The staff after christmas were negligible, rude, obnoxious and unhelpful.

Nothing

No facilities in room - no tea, coffee Room - the size of shoe box Rudest staff in the world

Just Okay--nothing special

Close to the convention center Private balcony Contemporary room styling

Here's my list: -No ice machines...I had to go to the bar in my pajamas to get ice -Took over 30 minutes to check in -No one helped us with our bags even though they force you to pay $35 a day to value -Everyone seems to ignore you unless you directly speak to them -Air Conditioner was broken and they fixed the day we left...over 90 deg on SOBE! This left a wet, slippery film over the floor -Not very safe...anyone can walk into the side entrance of the hotel (there is no door whatsoever) and have access to the rooms -No room service even though there is a restaurant attached to the hotel -The beds were DEFINITELY not Tempurpedic as advertised; it is a cheap knockoff -I wouldn't stay here again unless I had to

DON'T STAY HERE!!!!!!!! DON'T BOOK HERE

ABSOLUTELY NOTHING ! !!

EVERYTHING WAS WRONG!! IMPOSSIBLE TO CHECK IN.. LITERALLY ..WOULDN'T REFUND MY MONEY EVEN THOUGH I DIDN'T STAY THERE. STAFF AND MANAGEMENT WEREN'T HELPFUL. TRIED TO CHARGE ME TWICE... NEVER EVER USE THIS SITE OR STAY AT THIS HOTEL.. HAD TO CUT TRIP SHORT BECAUSE OF ALL THE HASSLE !! STAY AWAY