The Westin Los Angeles Airport

near the airport.

microwave in room. when you ask for towels, actually getting them would have been good.. asked for them first night.. never got them.. 3 days

The pillows were SUPER comfy, however they still didn’t drown out the sound of planes taking off every 15 min starting at 6 am.

I was so excited to arrive to the hotel because it’s reputation of excellence, quality, good customer service, high-class, and cleanliness precedes them. I was truly let down by my experience here. When we got to our first room it reeked of cigarette smoke and the bed looked like Goldilocks had been testing whether or not it was “just right” for sleeping in...we asked to change rooms. When we got to the second room the bed looked like the sheets had been changed...thank goodness, but the door to the adjoining room looked like it had been tampered with. I unlocked the door on my side (just to investigate) only to find the room next door had not yet been cleaned (housekeeping didn’t stop by to clean it until 2 days after we arrived) hmmm...I wonder if that‘s why check-in times are AFTER 3 pm. That’s when I heard the planes taking off. The stay went downhill from there. When I was getting ready to order room service, not a menu was in sight. I had to call the front desk to ask where it was located in the room. That’s when we were told that room service would not be provided to guests due to covid and that we could order take out or eat outside from the Dailey Grill, the in-house restaurant (the front desk should have informed us of that at the time of check in). When we decided to stream a video, the volume on the TV was up SO high, I’m sure my family back East heard the movie! The volume button on the remote didn't work so I had to “turn the volume down” by stuffing clothes under the tv where we thought the speakers were located. It was still super loud. In the bathroom, the only lotion tube had definitely been used as it was half empty because it had not been replaced with new bottles. To add insult to injury there was--what appeared to be pubic hair in the tub! The night before our last stay, I ordered a hot green tea from the daily grill and it tasted—and smelled like—seaweed. The alcoholic beverage I ordered with dinner was lacking in the main ingredient...alcohol! The salmon was VERY bland and not seasoned...come to think of it, nothing on the plate was seasoned. Due to covid, there was not a lot of hustle and bustle that you’d normally find in a hotel that’s located close to the airport. With that said, I’m sure there were MANY other rooms that guests could have been placed in besides the ones closest to the landing strip at LAX. Every morning I was awakened by planes taking off every 15 minutes starting at 6 am. I was so tired by the afternoon a nap at that time would’ve been welcomed, but alas, more planes were taking off to new and exciting destinations! Ha! I had high expectations for staying at the Westin because of its reputation. The Westin in LA DID NOT live up to ANY part of those expectations! I will not spend my hard earned money on a “High-end” hotel where it can be compared to that of a Best Western.

Problems

Nice lobby.

The shower curtain had a hole, the bathroom sink faucet was loose. The shower spout was leaking, the tub was clogging, asked e times for tissues and no one ever got me a box

The room we entered had some used glasses of drink kept right outside which kind of made it look very shabby.

4 * room was not good

Tried 4* rooms at other hotels and they we're way better than Westin. Room was too small and congested.

Easy check out and close to LAX. The waiter for our dinner was very attentive.

The bedskirt was stained, the staff at the hotel lobby bar were terribly slow (waited 15mins before being able to order and asked for assistance multiple times). The hotel swimming pool needs a facelift, looks old and worn. The room airconditoner kept turning off, had to wake up mulitple times to turn it back on.

The hotel was very close to the Airport. Was serviced with an Airport Shuttle & was easy to navigate into the tourist areas with the help of a hire car & navigation system

Was pretty expensive for the first night (compared to other LAX airport hotels) but got a great deal for our second night/late check out.