The Ritz-Carlton Los Angeles

Staff was excellent. Everybody wanted to go extra mile.

Reading light was busted. Lamp on the table was without a cord. Eggs and coffee were cold.

Staff.

Reading light did not work. Table lamp did not had a cord.

The rooms were very comfortable. While there was an unpleasant incident on one of the nights (where we were not informed upfront on the water supply shutdown), the manager subsequently handled it professionally.

NA

The staff was pleasant location was great food was good

The pool area Head one person run it Service was slow

Personalised service

When things went wrong as they can do the staff were very quick to put it right . It was also fun bumping into Hollywood stars who were at the hotel !

They need to ban smoking in all rooms as the aircon carries air from one room to another