Best Western Plus Stoneridge Inn & Conference Centre

Exceptional

Just what one would expect from a quality place. Impressive decor, very clean place. The staff was very friendly and eager to serve. I will stay there again for sure!!

There was nothing I didn’t like...

Exceptional

Friendly and professional staff.

A hidden gem right out of 401. Clean comfortable rooms. Friendly staff and always ready to help.

We enjoyed our stay there

Breakfast was okay but I would prefer to sit in the restaurant to have breakfast

The mattress was way too soft

Exceptional

good

Stay was a very nice...

Location was very good I wanted access to the hwy

Selection off coffees Decaf Regular Restaurant needed to help me with my meal to get back to my room.

Superb

Rooms were very clean and comfortable

Very good one

friendly staff

no swimming pool

Exceptional

Super clean and friendly. Awesome food at Pastos.

Staff were super friendly. Place was nice and clean. Loved the experience altogether. Wish it was closer to Port Stanley. However, super close to 401 is convenient as well

Due to COVID, we got pre-packed breakfast which was ok but didn't make for a hot one. We could choose a sandwich, fruit, yogurt, healthy snack

room was not spacious enough

I love this location, as it's very close to everywhere i go every time we visit. No worries about getting lost.

It was nice to have the complimentary breakfast, but it would've been nice to have a fresh apple instead of the slices, too many chemicals.

Amazing response time and awesome customer service!

Nothing!

Everything was great. It was nice to stay in a clean place with the coronavirus issue going on. Hope at front desk was very friendly. The girl at front desk in morning was very pleasant also.. did not get her name unfortunately. We ordered dinner from the restaurant and it was delicious. Keep up the good work.

Breakfast is superb. The attached Restaurant, Pasto's Grill is really god eating, too. The Staff is friendly and very responsive.

Very clean Excellent service Good food

There were so many good fresh options.

Price. But we can always use a better price

Great staff, rooms, restaurant.

Bit far from town. Need to have a car to stay here

Buffet was great Staff was friendly and helpful Room was clean and good size Beds were comfy

I didn't do my research and did not realize that there is nothing in the area around it and further from London central than I thought

The staff was great. She made sure I had a full cup of coffee. I had scrambled eggs and a gluten free piece of bread, which wasn't very good, but at least it was available.

the gluten free produce is not very tasty.

was everything Excellent

Nice quiet location a few kilometers outside of London Ontario. For our purposes it was very practical along our route to Québec City. Breakfast was served in the fancy restaurant

Nothing to dislike.

The location for us is perfect. The breakfast is tops. And the staff helpful and friendly. Make the customer first and feel at home.

I liked the staff and the room very much. The bed was very comfortable.

I hated the shower. I am 1.80 and the shower was too small for me.

The man who checked us in was very accommodating. He explained that the dining room was closed so staff could spend time with their families over Christmas and then he actually got some creamers from the kitchen so I could have them with oatmeal. He didn’t rush us at all when checking in....even though there was someone waiting. Very personable and professional.

Everything was perfect but have to admit I did go to the car to get a flatter pillow.

This place was great. Desk staff was so kind, helped us with literally anything we asked. Made us feel so welcome! Would stay again for sure. TV was sort of weird though, couldn’t get it to work properly.

The breakfast is soooo much better than most … an actual sit down in a lovely restaurant buffet with table service....What a treat. These folk are friendly and treat you like a special guest.

Cannot think of anything right now.

Very comfortable beds. Breakfast was excellent. Very nice Italian restaurant on the property.

Breakfast — good

Comfortable, clean room with a full hot breakfast in the morning included.

The remote to the tv did not work, and the sink in bathroom was not draining well.

Room well appointed, very good buffet breakfast

The restaurant is great breakfast is great and supper even better

Would like a pool

Just a stop over on way to Niagara. Right off 401. Easy to get to.

N/A

Excellent stay!! Staff was very friendly! The restaurant was amazing and the beds were comfy!

Staff, room, and breakfast were great !

There was a drunk man pounding on a nearby room and was swearing loudly in the hallway. He seemed connected to the woman next to us who also did some yelling in the hall.

Very good

Quiet and clean

The food and breakfast was fantastic room beautiful friendly staff price is right!!

No pool

Location is excellent, staff are very friendly and room is goif

No

Everything but disappointed it had no pool

Wanted a pool

Breakfast

The location is good and staff are friendly. The breakfast is great.

I've had the "free" breakfasts at other hotels and they're normally continental which is fine. This was full service and the staff were so on point. Definitely a great find and not just another hotel by the highway ☺️

Everything was excellent, very friendly staff. Beds and breakfast are excellent. It really exceeded my expectations. I would recommend this hotel to anybody. Thank You

Breakfast was good, the hotel was very clean, recently renovated.

In the evening outside there was a strong smell of manure from the nearest farm. However, inside everything was ok.

The front desk woman checking me in was lovely.

The bathroom is a bit dated, but otherwise nice room, nice hotel.

Everything you would expect from a Best Western, except for the breakfast, which exceeded our expectations and had more options than such chain-hotel breakfasts usually do. The hotel itself is located conveniently just off the highway, but otherwise in the middle of nowhere.

A little rundown, but otherwise fine.

Breakfast was good

Needed more options for tv channels and the quality was poor.

15 sec. to 401- clean- comf. bed- friend staff- great resturant- quiet

tv stations limited- narrow tub

The location was great - we were at the car show in Bothwell and this was an excellent location We will be returning to London for the car show in the spring and will be booking then Thank you

Nothing

The breakfast was sub par and only had one staff working. She did her very best to keep up but it was busy. Food was cold and took way too long to get coffee.

Walked in room and first impression was 2 thumbs up. King mattress and pillows were so comfortable to sleep on.

Selection and quality of tv channels.

Everything else except for what we found was great

Found some pills on the chair

Breakfast was incredible. Wide variety. Great value and service.

No concerns. (Rooms were cool and it took us a little to adjust it to the right temperature, but it was nice quite honestly having it on the cool side, rather than the opposite)

Superfriendly and helpful staff in the reception!

Excellent breakfast as always. Good value. Great if you're travelling by car on 401 and need a place to stay

Friendly helpful staff, very clean lobby and rooms!

I have stayed several times at this hotel. As always, the bed was very comfortable and the hotel was quiet and nice for sleeping. The room was very clean. Staff was very helpful and polite. They have a good complimentary breakfast. Very fast check in and check out. Price was good.

Nice accommodations with breakfast included.

The beds were large and comfortable. The room temperature was maintained at a comfort level, particularly as humidity and temperatures outside were very high. Housekeeping did a good job of keeping rooms clean and neat. Burned out light in bathroom was repaired promptly. Good and reasonably priced room service.

The breakfast buffet was a bit dry. Drinks offering was very good.

Nice and clean room. Comfortable bed. Staff very polite. Fast check in and check out. Fast access to HW 401 and 402. Would recommend it.

The restaurant can be open later in the night.

Staff were very friendly and helpful

The location. No shops or any other restaurant near the hotel

Great Breakfast

The beds were extremely comfortable.

Front desk staff very friendly. Rooms clean and comfortable.

The breakfast was good, but helping yourself to drinks and coffee would have been better.

Everything was perfect. The staff is so friendly!

comfortable, clean, and good price

Room was ready early, and the staff accommodated our early arrival. The room was nicely decorated, clean and comfortable related to temperature. There was little noise. The bed was very comfortable.

Restaurant adjacent to the hotel. Hot breakfast.Gym. Luxurious bedding .

Need the pool. More trees to separate the property from the highway.

everything was great, never had a bad Best Western stay yet!

location was a bit far but for the price I received, it was excellent. I misread the breakfast hours and missed it.

Cleanliness

The best part was the staff. They had great customer service.

I think the location wasn't the best. The restaurant was closed and it was hard to get delivery to the hotel.

Reasonable price,great breakfast,lovely environment

It was far from shopping centres and restuarants

staff was awesome dinner was amazing free breakfast was high end

The staff was very welcoming and helpful. The room was great. The restaurant attached to the hotel was surprisingly wonderful. Without reservations we sat at the bar which was great-food, ambience and staff.

Everything

No

Even though the hotel is in a somewhat remote location, it met my needs for an overnight. Very clean and good size room. Also the adjacent Italian restaurant did a great job for dinner and the free buffet breakfast.

Older bathroom in good shape.

clean hotel, friendly staff

I didn't realize how far outside of the city it is, but I would stay again

bed was very comfortable and staff was very friendly

breakfast served too late.. had to leave at 6:30am and that's when breakfast starts

Wonderful hotel and staff. High quality restaurant.

Good value, very confortable bed, very good breakfast

best beds ever ! staff extremely accommodating Highly recommend short commute to Port Stanley

clean room, clean bathroom quiet facility comfortable bed - big time! (king)

breakfast was so-so - not good not bad and not memorable to me. but it was included and I was in a rush so it fed me but that's about it.

The customer service and the breakfast are excellent.

When we packed up to leave, we checked under the beds to make sure that we had everything we had brought with us. . Under the beds we found a large blue pill and a jar of Vaseline, Underneath the beds don't seem to be getting cleaned by housekeeping. Also, the lamp shade was dirty and covered with dust. The TV is too high up, causing neck to get sore.

The breakfast buffet

The washrooms were a little dated

Friendly staff , breakfast being included that was excellent

No

Reasonably priced and clean. Comfortable bed.

The faucets in the bathroom sink were not plumbed correctly making it difficult to operate them. They both hand to be rotated in the same direction to turn on and off.

Staff very kind and room very clean. I recommend this hotel

Check in staff

Timing of room service

Well kept and clean, quiet, great breakfast

nope

Rooms are modern and clean and beds are very comfortable. Quiet place for a good sleep.

We stay here often, great staff, very clean, good breakfast, fast WiFi. Highly recommend this hotel.

clean rooms, good breakfast, nice staff.

No

Friendly staff, great breakfast. Rooms clean, a little musty smelling but very clean. LOVE the mattress and pillows. Have problems sleeping on most beds but had a great night sleep. Would come a gain

A little musty smelling in the room.

The breakfast was great. The staff very friendly. Lots of parking. The lobby area was very comfortable. The restaurant on site was delicious for dinner.

clean and bright

breakfast was laid out in an unusual fashion. It was spreadout about the restaurant.

Very clean and up to date facility...spacious rooms

Wish it had a pool

The breakfast.

The front desk was often empty.

The restaurant was excellent. In fact, it was a pleasant surprise that we didn't have to drive downtown to find a decent restaurant. Location along highway is great for those on a road trip.

Nice place

All good

Good fitness facility. Clean and staff were great.

No pool.

Breakfast

None

The room was clean. My son loved the workout room and breakfast was great.

Nothing!

staff extremely helpful

once didn't leave a pen and shampoo

Excellent customer service.

Poor water pressure in the shower.

Location

No

Close to highway,clean and on site facilities extensive.Friendly efficient staff.

The hotel was new, clean and laid out well. The staff took care of us very well. The location was a ways out and isolated but close to the freeway and that was perfect for travelers. I would recommend this hotel to others. The price was right.

The morning breakfast provided with the hotel was not very appealing, as the food was barely warm.

Really like this place. Good restaurant.

No

Cleanliness and comfort

Fabulous updated decor. Walk in the automatic doors and WOW! Helpful front desk staff. Spacious updated room. TV, FRIDGE, MICROWAVE Free internet, parking, breakfast Fabulous!!!

Toilet flushing issue. But maintenance took care of it immediately.

Excellent value! Very good breakfast included.

Well appointed rooms, convenient to highway, comfortable beds

A couple of outlets not working... it is a bit of a hike from the downtown of London.

Front desk staff were friendly and helpful. Room was nice and bed was very comfortable.

The bed was comfortable and the pillows felt like genuine nice comfy pillows!!! And the duvet was heaven!

The comfortable beds, clean friendly welcoming staff. The friendliest in the breakfast lounge.

Granted later checkout at noon and water was shut off at 11. Not communicated clearly. I was stuck in the shower and had to rinse off with cold water bottles.

Great restuarant, Friendly staff.

The cleanliness the price

The location it is far from the city

Very friendly and efficient. Also quiet.

Overall

No

We were stuck in a snow storm and booked this last minute. It is conveniently right off the hwy. The rooms were clean and the staff was super friendly. There is an onsite italian restaurant that has good food and free breakfast.

Excellent value

Narrow hallway - rooms corridor to rm. 415

Clean modern room, hot breakfast

No

Great place to stay. We had no issues at all during the stay. In a great area with lots to see and do.