Microtel Inn & Suites by Wyndham Indianapolis Airp

Staff need focus on customer service.

Voordelen: Hotel is well located.

Nadelen: Staff service and room cleaning need to improve.

Not great

Nadelen: We stayed here before a flight out of indy. We selected it because of its low price only to find out later that it is another $29 to leave your car. It was dirty and not well maintained. We were told the shuttle left at 4 and 4:45 the next morning and I told him we would be down for one of them. The next morning we were called at 10 till four saying we had to be at the 4 o'clock one because we didn't schedule another pick up time?! We had an 11 month old with us so this wouldn't work. They did work with us in the end and agree to come get us at 4:30.

Voordelen: great staff. Great location for Indy 500.

Nadelen: hospitality couldn't count to 4. We had to retrieve the corrct number of towels all 5 days of our visit. Bathroom floor not clean.

Disappointing

Voordelen: The room was clean, and other than noted in the other section fairly comfortable.

Nadelen: Temperature was inconsistent, making it very difficult to sleep. Refrigerator was a disaster, froze some things and let the rest get hot. Breakfast was horrible, don't bother. Didn't even keep the coffee carafe full.

Not so sure

Voordelen: Beds comfortable and staff friendly.

Nadelen: What really turned us off was that there were cigarette burns in the carpet and the smell of room freshener overwhelmed the entire room. It was supposed to be nonsmoking, but we arrived late and were too tired to get another room. We did tell the front desk about the carpet and we said it smelled of stale cigarettes. He looked shocked. Really! Apprehensive about staying again.