Lotte Hotel Hanoi

The staff is very professional and kind. The operator Cindy Tran helps me on my almost lost phone but finally I found it. Thanks for her help and the kindness of the team. Thanks to Lotte Hotel management team.

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It’s very convenient with Lotte department store and Lotte mart. The breakfast is delicious. The rooftop bar at 65F, i can not forget the night view, the wind and the music~ it’s just fantastic memory!! The room cleaning and care, it is excellent and even impressive. I’ve really enjoyed the stay here in Lotte Hotel.

Very professional staff and the duty manager who was very supportive and cooperative. The room has a great view, and I really recommend this hotel and especially the suite class as it gives a clear view to the city and the river. Again, the duty manager is professional and a well respected man.

High class service & facility at a reasonable price.

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Ok. I'm used to staying in 5 star hotels such as Four Seasons, Bulgari, Shangri-La, but this was my first time staying in a Lotte and I loved every moment of our stay. Staff, facilities, food the overall ambience. We will most definitely stay in one of their hotels again.