The Shelbourne, Autograph Collection

When I arrived at 10AM, there was no room ready (understandable), but when I returned in the afternoon, I was shown to a room with a worker working on scaffolding directly outside my window. The second room was fine, but I was disappointed that the clerk had initially no problem assuming he could leave us in a room where we could all wave to a worker!

the feeling of luxury, excellent service from all of the staff, reception staff were very professional as were porters

bar prices are a little on the high side.. Thats dublin i suppose

Lovely staff, very beautiful building.

There was no complimentary water or tea/coffee making facilities in the room which was very annoying. We have to queue to get into the restaurant for breakfast - first time I've ever had to queue in a hotel for breakfast and did not expect this from a 5 * hotel.

Excellent staff . relaxing atmosphere. Superior service

Breakfast at €29(orange juice and cereal) for a 12 yr old is way too pricey!

excellent service, excellent staff, luxurious room - Fantastic hotel.

Friendly helpful staff, beautiful room!!!!!, Worth every penny!!!!!

No

The fact that it was luxury hotel, we only stayed the one night so we didn't have much time at the hotel, we were going to a concert.

One thing when we arrived, the hotel didn't seem to have our booking which you should have confirmed with them, its not the fact that this was not done by yourselves, but the fact was, what if they did not have a room for us, but luckily they did, so we were disappointed in your service.. You will have to take that up with the hotel themselves in this matter. They said that our booking reference was not from their website & that we should have confirmed this ourselves, but why should we if we have it down in black & white that it was confirmed by booking.com

Staff, atmosphere, attention to detail

they took payment for our room 3 days prior to staying there, i thought my Credit card was only for holding the room as I wished to settle my a.c in cash