Steigenberger Hotel Am Kanzleramt

The location was good and close to the central station, it is just a 2 minute walk. At first, we booked the fifth floor but then we realised it was facing a construction site. Later, we were able to change to the seventh floor which had a balcony and was facing the courtyard. The beds were fine and it was a quiet room.

I booked through booking.com a grand deluxe room because it stated “one king bed, two twin beds” and “free minibar”. However, when I reached the hotel, the staff told us that there was only one king bed or two twin beds in all of their rooms. The staff said that it was a choice of either one but not both. I felt that I had been cheated because I understand that the description implies that both kinds of beds would be in a grand deluxe room. Besides this, I was extremely disappointed with the working attitudes of the night shift staff, especially the man with a moustache and messy hair (I forgot his name) and a woman who was quite tall and her name starts with a letter “V”. The man’s attitude was insincere and not willing to serve. When I asked him about whether the hotel had satisfied all my special requests (emailed beforehand through email), he said in an arrogant way that he was not the one who emailed me. Later, I requested for another staff to serve me and so I came to C.Rosner. She’s completely different from him. She had a smile on her face and sincerely assisted me, providing me with a quiet room. She was very patient in serving me and her descriptions were very clear. Her working attitude was totally different from all of the night shift staff. It was only later did I know that she was from Dresden’s Steigenberger and not here. On the day we checked out, it was in the morning. I was asked to pay for the minibar but my booking which was the grand deluxe and which should have a free minibar. However, they still wanted me to pay €27 for the minibar. I had already booked a grand deluxe which included a free minibar so why did they still want me to pay for the minibar? Be careful when you check out and read through your bills carefully.