Athens Gate Hotel

In short: I've been mistakenly charged for a canceled booking; for an active one I've been pre-charged 40% more than the actual cost of stay; the staff was reluctant to deal with these issues; in the end I've been refunded but treated like a pesky customer without any apology or recognition of the property's fault. Situation: - Two months prior I had canceled one booking and made a new one in this hotel. - Three weeks prior to my arrival I was pre-charged for the canceled booking. - For two weeks the property didn't respond to messages sent through booking.com while their page claims 15-hour average response time. I decided to address the issue once I'm in the hotel. - Upon my arrival we've established that there was an issue on the side of the hotel. For some reason their internal system still had my second booking while it had been canceled on booking.com for two months by that point. - Once we've established there was an issue with the property's internal system, they were still reluctant to refund the cancellation charge claiming that it is their policy although the booking.com confirmation email stated 100% free cancellation. - To get my money back it took two days and my outspoken intention to report to the local government agency overseeing the tourism industry. - The property have neither admitted their fault nor provided any kind of an apology.