Grand Sirenis Riviera Maya Hotel & Spa

I travelled from Luxembourg this time. Mostly appreciated very nice and helpful staff, especially, everything goes resolved with tips; the breakfast (quality and variety of healthy food), coffee shop on the hotel territory, bright room, bbq party on the beach and Mayan night dinner (extra to be paid). Special thanks for your collaboration with Traffic tours and Cancun Adventures company, that made my stay much more pleasant in your hotel: if you like to have a smaller group of people for trips and great knowledgeable gides, good healthy food during the trip, early arrival to e.g. Chichen-Itza for great fotos without thousands of tourists - definitely go with Cancun Adventures !

Too much glass, reflecting sound everywhere, too noisy and not able to relax or sleep even with earplugs; not enough space on the beach for the crowd and very bad quality of sunbeds - replace them to confirm you're a 5 star hotel!! - the bugs in my room, jacuzzi bathtub that i didn't use even once- very old spots on it - clean them or replace them. From food point of view, for people that are on diet or eat healthy, it's not enough (e.g. 2 types of fish). Entertainment is no value to spend time on. Saxophone in Sky Bar was nice. Special comments on the restaurants: the staff doesn't pay attention to a person sitting alone, preferring to serve big groups (looking for tips that those groups don't give, actually). In Mediterranian, i had issues with food, so i was offered one extra dinner in Japanese, where i've been sitting on the corner, and the cook forgot to make me rise - thanks to one family, they gave me theirs - and he offered extras to everyone, except me - which i consider completely impolite (for ex., if someone asked for salmon, but he cooked more chicken, he offered that extra chicken to everyone). In Grile house i was waiting for 1 hour for my meat, the waiter forgot about it, he started to clean my table after 1h and offered me to take desert - i reminded about meat - and he brought it to me in next 15min, overcooked, and it was 10min before closure. You have to know that it's EXTREMELY NOISY in all restaurants, as staff moves the tables and chairs like pushing them, and half an hour before closure staff starts to clean, so you can't really enjoy the food, if your time in resto was 8.30. It was not only me complaining about these cases in restaurants, which I consider inappropriate for the 5star hotel restaurants. The staff maybe was underrepresented, but still there should be attention to all guests, and good enough quality of food.

Nothing. Best part was meeting up with our friends.

The food was awful, the a la carte restaurants were Mediocre at best. The AC in the room did not work very well. We got our room changed from the day we arrived due to the bedroom being extremely dirty and the AC not working at all.